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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
An eBay company, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Founded by and for TCG enthusiasts, we operate a global marketplace, and create tools, technologies and solutions that help small businesses simply and profitably sell TCGs at scale.
As Head of Seller Revenue Operations, you will join the Seller Growth & Success team who are responsible for supporting sales, revenue, and seller enablement growth at TCGplayer from top of funnel lead generation all the way through to upsells and retention of existing sellers. These responsibilities focus primarily on TCGplayer.com sellers on our core marketplace platform, and ROCA robotics business.
The Head of Seller Revenue Operations will collaborate across marketing, sales, account management, and customer support teams to drive wins, insights and analysis that can help us identify growth opportunities in the market and efficiencies in day-to-day operations.
Reporting into the VP of Seller Growth & Success, the right candidate is someone who is data centric, process oriented, systems savvy, and entrepreneurial. Success in this role requires the ability to maintain and implement a best in class sales techstack, while also leveraging insights from them to improve business operations. This role will also be responsible for managing a team of direct reports who will work in tandem with you to drive outcomes on a weekly basis.
What you will accomplish:
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End-to-end responsibility for managing all aspects of sales use of Hubspot, including administration, configuration, data integrity, dashboards and reports, imports/exports, leads analysis, user training, and continuous improvement.
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Draft, own, and execute the seller revenue and marketplace inventory strategy for TCGplayer.com
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Own reporting and data analysis for all seller activity on TCGplayer predominantly through database tool Snowflake, and data visualization tool Tableau.
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Partner cross-functionally with Marketing, Sales, Account Management, and Customer Support to drive go-to-market operations and achieve growth goals.
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Review and improve the tech stack and tools of our go to market motion, primarily dealing with Hubspot, but also interacting with tools such as Zoom, Slack, and Zendesk.
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Identify performance trends and customer insights through the proactive analysis of reports and dashboards to come up with improvements to the go to market motion.
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Participate in the development and delivery of sales enablement and training materials to ensure professional growth for team members
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Lead and develop a team of Revenue Operations associates responsible for delivering on seller growth and success goals for TCGplayer.
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Other duties and projects as assigned.
What you will bring:
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Bachelor's degree or equivalent experience (advanced degree or MBA is a plus)
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Experience building and leading high performing teams.
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8+ years experience in Sales/Revenue Operation, ideally within a marketplace platform.
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Experience working with small and medium sized business customers.
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Proven expertise in designing and implementing sales processes and infrastructure while leveraging data to drive influence and strategy
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Mastery of Hubspot with expertise in leading Hubspot improvement efforts
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SQL fluency for report generation and dashboard management
The base pay range for this position is expected in the range below:
PA, MD, GA, FL, TX, IL, CO a base salary range of $125,000-$145,000 applies. For candidates located in UT, IN, NC, SC, TN and other states, a base salary range of $115,000-125,000 applies.
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.
TCGplayer, a subsidiary company of eBay, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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