Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
OverviewGenesys is redefining customer experience through AI-powered orchestration and human empathy. As we accelerate growth across Asia-Pacific, partners are central to our strategy.
We are seeking a Senior Partner Manager based in India to lead and expand our India partner ecosystem. This is a strategic, revenue-driving role responsible for developing high-impact partner relationships, scaling partner-led revenue, and aligning ecosystem strategy with regional growth objectives.
The ideal candidate brings strong executive presence, a deep understanding of SaaS/channel models, and a proven ability to build joint go-to-market strategies that deliver measurable business outcomes.
What You’ll DoStrategic Partner Leadership- Own and execute the partner strategy for India, aligned with APAC channel priorities.
- Develop and manage executive-level relationships with strategic partners, including GSIs, regional SIs, and technology partners.
- Build and drive joint business plans with clear revenue targets, pipeline expectations, and measurable KPIs.
- Identify and recruit new high-impact partners to strengthen coverage and vertical penetration.
- Drive partner-sourced and partner-influenced revenue across new and expansion opportunities.
- Align closely with Enterprise and Commercial Sales leadership to ensure integrated account planning.
- Lead structured pipeline reviews, forecasting accuracy, and partner performance management.
- Accelerate partner-led demand generation initiatives and co-marketing programs.
- Ensure partners are fully enabled across sales, pre-sales, delivery, and post-sales success.
- Champion certification, accreditation, and specialization programs within the partner ecosystem.
- Collaborate with Marketing to execute local campaigns, events, and thought leadership initiatives.
- Orchestrate cross-functional engagement with Sales, Solution Consulting, Customer Success, and Alliances teams.
- Negotiate and manage partnership agreements to ensure scalable, compliant, and mutually beneficial engagement models.
- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with key partners.
- Track performance metrics including pipeline creation, deal registration, attach rates, services capability, and certifications.
- Integrate partner feedback into regional strategy and product alignment.
What Success Looks Like
- Consistent growth in partner-sourced and partner-influenced revenue.
- Strong forecasting discipline and predictable pipeline generation.
- Deep executive alignment with top-tier strategic partners.
- Increased partner certification levels and delivery capability maturity.
- Clear market positioning of Genesys as the preferred CX platform within the Korea ecosystem.
- Be part of a Magic Quadrant Leader at the forefront of AI-driven customer experience innovation.
- Lead and shape the partner ecosystem in one of APAC’s most dynamic technology markets.
- Work with global cross-functional teams while maintaining strong regional ownership.
- Influence enterprise digital transformation strategies across major Korean organizations.
- Drive meaningful growth in a company that values accountability, collaboration, and impact.
- 8–12+ years of experience in partner management, channel leadership, or enterprise SaaS sales.
- Proven track record of driving revenue through indirect channels (resellers, SIs, GSIs, or cloud alliances).
- Strong executive presence with experience engaging C-level stakeholders.
- Demonstrated ability to lead complex, multi-stakeholder sales cycles.
- Experience building and executing structured joint business plans.
- Strong commercial acumen, forecasting discipline, and analytical skills.
- Experience in cloud, CCaaS, CX, or enterprise software preferred.
- Fluent in Hindi and professional proficiency in English (additional Local Indian languages will be beneficial)
- Bachelor’s degree or equivalent professional experience.
- Willingness to travel up to 20%.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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