Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Are you interested in working on a product that scales? Do you want to be given the time to measure whether that cache is meaningful? What about getting to pick your own tools (and even write them when necessary)? If so, keep reading…
What this role is:
You will be working as part of a delivery team that builds microservices on top of AWS. You will help build and maintain the services that test the limits of our workforce management product. You will help support existing EC2 and Lambda services in production. You will continuously deploy your own code without downtime. Most importantly, you will be part of a team that genuinely cares about quality and performance instead of just giving it lip service.
What this role is not:
You will not be a simple programmer who is given detailed specifications and forced to write code that others want you to. You won’t have all the technical decisions made for you. We want real software engineers here – people who care about doing it right the first time.
What you will bring to the table:
You should be a lifelong learner who works well within a team. You should be a strong problem solver who can debug complex customer situations one day and building out new scalable code the next. You should be detail-oriented, be smart, and get things done.
Some details about what you will do day to day:
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Develop and maintain world-class cloud applications built on top of AWS infrastructures.
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Implement high-quality new features that are scalable, available, and reliable.
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Build and maintain tools that help you and others respond to customer issues more easily.
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Support other activities in the development lifecycle including requirement gathering, architecture review, testing, and documentation.
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Help resolve complex customer issues that come to our team after being investigated by our service operations team.
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Understand our APIs and how they are used by our customers.
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Participate in code reviews to both learn and grow as an engineer as well as help your peers.
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Participate in a minimal amount of team meetings such as retrospectives and design meetings.
Minimum Requirements
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Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
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5+ years of software engineering experience, with a focus on backend or cloud-native applications.
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Proficiency in backend development using Kotlin (JVM), Java, or (Node.js).
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Experience with AWS cloud services (e.g., EC2, Lambda, S3, DynamoDB).
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Strong understanding of microservices architecture and best practices for scalable, distributed systems.
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Experience working with REST APIs, including both design and integration.
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Proficiency in Unix-based systems (Linux or macOS).
Preferred Qualifications
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Hands-on experience with message queues (e.g., Kafka, SQS) and caching systems (e.g., Redis/ElastiCache).
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Familiarity with infrastructure as code tools like CloudFormation.
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Understanding of cloud monitoring tools such as CloudWatch and performance optimization.
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Knowledge of CI/CD pipelines and deployment automation.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
