SSC - User Researcher/Designer

49 Solutions is seeking a talented User Researcher/Designer to join our team in support of Shared Services Canada (SSC). In this role, you will conduct user research and design user-centered solutions that enhance the overall user experience. Your expertise will be critical in understanding user needs, translating them into actionable insights, and collaborating with cross-functional teams to create effective and engaging product designs. If you are passionate about improving user experiences and making a difference in government services, we want to hear from you!

If this matches your expertise, please send us your CV, and let's discuss the opportunity further. Feel free to share this posting with anyone you think may be a fit!

Key Responsibilities:

• Conduct user research through interviews, surveys, and usability testing to gather insights on user needs and behaviors.
• Analyze research findings and present them to stakeholders in a clear and compelling manner.
• Create user personas, journey maps, wireframes, and prototypes to guide design and development.
• Collaborate with design and development teams to ensure user-centered design principles are incorporated into projects.
• Iterate on designs based on feedback and research results to continuously improve user experiences.
• Stay current with industry trends and best practices in user experience design and research.

Required Qualifications & Skills:

• A degree in Design, Human-Computer Interaction, Psychology, or a related field.
• A minimum of 5 years of experience in user research and design.
• Strong proficiency in design and prototyping tools such as Adobe XD, Sketch, Figma, or similar.
• Experience with usability testing, A/B testing, and data analysis.
• Excellent communication and presentation skills to effectively share research findings and design concepts.
• Ability to work collaboratively in a team-oriented environment.
• Understanding of accessibility standards and best practices in user experience design.
• Federal Government experience is an asset.
• Must possess a Secret Security Clearance.