Leads the technical direction of a machine learning team focused on personalization, relevance, ranking, search, and advertising systems. Designs and scales end-to-end ML architecture, including training, evaluation, deployment, and serving. Partners with product, data, and engineering stakeholders, drives system design tradeoffs, mentors engineers, and ensures reliable production operation at consumer scale. The role also encourages using AI and LLM tools to accelerate development and explore new ML-powered features.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
Fetch is building the future of personalized consumer experiences. We’re looking for a Staff Machine Learning Engineer to serve as the technical lead for a high-impact ML team focused on personalization, relevance, and ranking.
In this role, you will own the technical direction and execution for your team’s ML systems - driving high-quality architecture, guiding implementation, and ensuring models and infrastructure operate reliably at scale. You’ll partner closely with product and cross-functional stakeholders while remaining deeply hands-on in design and development.
Role Responsibilities
- Serve as the technical lead for a single ML-focused team, setting direction and raising the bar on engineering quality and system design.
- Design, build, and scale ML systems supporting personalization, ranking, search, or ad-related use cases.
- Own end-to-end architecture for your team’s services, including model training, evaluation, deployment, and serving.
- Drive clarity in ambiguous problem spaces, translating product needs into scalable technical solutions.
- Lead design reviews and ensure thoughtful tradeoffs around latency, reliability, experimentation, and maintainability.
- Partner closely with product, data, and engineering stakeholders to deliver measurable business impact.
- Mentor engineers through hands-on technical guidance, feedback, and example.
- Use AI tools to accelerate development and improve system design, including:
- Prototyping and validating ideas with LLM tools.
- Leveraging AI for code iteration and experimentation.
- Using AI assistants for architecture diagramming and design validation.
- Exploring LLM-powered features where appropriate.
Minimum Requirements
- 12+ years of industry experience in machine learning or software engineering, with demonstrated ownership of production ML systems operating at scale.
- Proven experience building and scaling ML systems in personalization, relevance, search, or ad tech domains.
- Strong hands-on expertise in distributed systems, data pipelines, and ML infrastructure.
- Experience deploying ML models into production and operating them at consumer scale.
- Demonstrated ownership of complex technical initiatives within a team.
- Strong systems design skills with the ability to clearly articulate tradeoffs and implementation decisions.
- Experience mentoring engineers and influencing technical standards within a team.
- Ability to operate effectively in ambiguous environments and drive projects to completion.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Preferred Requirements
- Familiarity with LLMs and their application in personalization, feature generation, or search.
- Experience with real-time or streaming ML systems.
- Exposure to experimentation frameworks (A/B testing) and model performance measurement.
- Experience bridging model development with real-time serving systems.
This is a full-time role that can be held from one of our US offices or remotely in the United States or any Canadian province (excluding Quebec), subject to appropriate work authorization. Canadian employment, if applicable, would be through Fetch’s Canadian Employer of Record.
Benefits for Canada-based employees may differ slightly to comply with applicable law(s) (e.g., paid time off, Holidays, etc.).
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.
- Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. (Holidays will vary for Canada-based roles)
- Robust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
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