The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!
Job DescriptionThe House of Commons’ Parliamentary Precinct Operations is currently looking to staff the Support Officer position.
The Support Officer is responsible for the operational execution of release maintenance testing for scheduled releases of a wide range of business applications and systems that support the delivery of various PPO services to clients across the House of Commons and to Parliamentary Precinct partners. The position is responsible for the conduct of 1st level support to PPO users, Members of Parliament and House Administration employees in regard to incidents and problems with specific business applications, as well as escalating unresolved issues to the 2nd level. In this role, you will also be responsible for maintaining information and documentation on support activities.
Top Reasons to Join the Business Planning, Optimization, and Readiness team:
This is an opportunity to be a part of an innovative and dynamic team that assist the Parliamentary Precinct Operations through excellent client service and the utilization of various technologies. We value a supportive team that works collaboratively and learns from each other and we also value and encourage training and development opportunities to develop your skills and talents.
- Training and development opportunities
- Work-life balance / 35-hour workweek
- 4 weeks’ vacation (minimum)
Education:
- Post-secondary education in information technology or computer science OR an acceptable combination of education, training and related experience.
Experience:
- Experience providing first-level support for business application incidents and problems, including troubleshooting, resolving, documenting, and escalating issues as required.
- Experience creating support documentation and training materials, analyzing user needs and support issues, and communicating technical information clearly to non-technical users.
- Experience configuring business applications in accordance with operational requirements, user needs, or established procedures.
- Experience testing business applications in support of scheduled releases, maintenance updates, or system changes.
- Experience delivering high-quality customer service while resolving technical or application-related issues for users.
We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].
Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.
Priority may be given to employees working for the House of Commons Administration.
We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.
Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.
Learn more about us! Visit Ourcommons.ca.
To learn about our hiring process, visit Eligibility and Selection.
