Support Tech II - Ottawa

Support Technician II – Ottawa, ON (On-Site) 

Join Jabil’s World-Class Technology Team 

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. 

JOB DESCRIPTION / SUMMARY 

The IT Support Technician II is responsible for providing technical assistance in both office and production environments at the Ottawa, Ontario facility. This full-time, on-site position involves troubleshooting hardware, software, and network issues, and supporting staff with day-to-day IT needs. The role requires effective communication, collaboration, and a strong commitment to customer service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 
 

• Troubleshoot and resolve technical problems for end-users in both office and production environments. 

• Respond promptly to help desk tickets and provide front-line technical support for hardware, software, and basic network-related issues. 

• Assist with setup, maintenance, and configuration of desktops, laptops, printers, and related equipment. 

• Utilize ServiceNow to manage incidents, service requests, and asset tracking. 

• Document technical solutions, keep records current, and help maintain IT knowledge base articles. 

• Follow ITIL best practices in incident, problem, and change management to uphold service delivery standards and drive continuous improvement. 

• Collaborate with cross-functional teams to resolve technical challenges as needed. 

• Support Fuji Nexim production systems (experience with Fuji Nexim is considered an asset). 

• Ensure compliance with company safety, security, and quality protocols at all times. 

• Provide occasional after-hours support for urgent IT matters. 

JOB QUALIFICATIONS / KNOWLEDGE REQUIREMENTS 

• Ability to identify, analyze, and resolve technical issues efficiently using structured troubleshooting methods and clear communication.  

• Ability to work independently while managing multiple projects and adhering to established timelines.  

• Strong time management skills with a proven ability to prioritize tasks in dynamic environments.  

• Demonstrate accountability and integrity in all aspects of work, including handling sensitive information.  

• Experience with VOIP systems, ServiceNow, CMDB, Microsoft Active Directory, Mac OS, and local area networks is considered an asset.  

• Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) is essential. 

EDUCATION & EXPERIENCE REQUIREMENTS 

• High School diploma or equivalent required; post-secondary education in IT or related field considered an asset. 

• English is the primary language of communication for this role. 

• Minimum three (3) years of experience in desktop or IT support or an equivalent combination of education and experience. 

• CompTIA A+ or Network + Certifications or equivalent knowledge are considered an asset. 

PHYSICAL REQUIREMENTS 

• Ability to sit or stand for extended periods and work at a computer workstation. 

• Must be able to push, pull, lift, and carry up to 20 lbs. (occasionally up to 50 lbs as required). 

• Comfortable moving and transporting computer equipment, including monitors, cables, and peripherals. 

• Work is performed in both office and manufacturing environments, with appropriate safety protocols in place. 

WORKING CONDITIONS / PHYSICAL REQUIREMENTS 

• Location: Ottawa, Ontario, Canada 

• Full-time on site standard business hours.  Some additional hours may be required. 

• Work is performed in temperature-controlled office and manufacturing environments. 

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law. 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in. 

ACCOMODATION STATEMENT 

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.