Talent Strategy Specialist - 11822

What You’ll Do

Communications and Stakeholder Engagement 

• Support all areas of Talent Strategy including Learning Consultants, Career Experience, Talent Development, and Organizational Effectiveness to guide effective content structure and communications deployment strategies. 
• Assist in the creation of communication materials (e.g., Source page creation, creation of function-specific messages linking to appropriate content using material from other teams, appropriate HR Slack channels). 
• Maintain communications calendars and coordinate communications in partnership with the Talent Strategy COE, other HR COEs, HRBPs, and Comms teams. 
• Utilize designated templates and standardized communication formats to ensure consistency and alignment across TS communications. 
• Organize and maintain Talent Strategy resources and communication materials, linking them to relevant documentation and tools. 
• Utilize AI prompt engineering (e.g, Gemini Enterprise, Claude, ChatGPT) for communications, presentation building, analysis, and processing unstructured data. 

Program Support and Coordination 

• Provide operational lift for select Talent Strategy solutions as required.
• Coordinate logistics for TS programs and events (onsite and virtual), partnering with IT and Workplace Experience teams. 
• Manage tools and resources for facilitators, ensuring smooth execution of events. 
• Utilize and review playbooks and processes to ensure consistent program execution.
• Serve as the point of contact for Talent Strategy program inquiries, including monitoring EDGE inbox, event related questions, and maintenance of posted learning resources.
• Drive alignment across onboarding, acculturation, and employee development and experience programs to ensure seamless execution and hand-offs. 
• Facilitate progress tracking and timely status updates for projects and roadmaps across Talent Strategy and HR COEs as requested. 
• EDGE Support and Administration 
• Serve as the primary point of contact for all global learning programs within the EDGE Learning Management System (LMS).
• Provide LMS support, including reporting, system communications, and profile management. 
• Collaborate with internal teams on the structure and deployment of HR-led learning initiatives. 

Learning Impact Alignment 

• Partner with Talent Strategy clients to develop measurable learning objectives and define key performance indicators (KPIs) aligned with business priorities. 
• During the learning program design phase, drive teams to identify and clarify organizational needs: 
• Payoff Needs: The economic opportunities or problems the learning solution addresses. 
• Business Needs: Key metrics such as productivity, quality, and customer satisfaction. 
• Performance Needs: Behaviors or processes that must change to achieve business goals. 
• Learning Needs: Knowledge and skills required to enable these changes. 
• Preference Needs: Delivery methods for effective knowledge transfer and application. 
• Conduct quarterly check-ins and refine strategies using performance data. Continuous Improvement and Innovation 
• Promptly measure and report program effectiveness using assessments, surveys, and feedback mechanisms after each program session or cohort. 
• Proactively identify and recommend process improvements across TS to enhance operational efficiency. 
• Stay updated on relevant trends and technologies, integrating innovative approaches into program recommendations. 
• Use data to continuously improve the deployment of TS initiatives, maximizing measurable business impact. 

 Metrics and Reporting 

• Develop and track program metrics, to include efficiency, effectiveness, and outcomes (e.g., cost per participant, participant satisfaction, business impact). 
• Deliver monthly reports summarizing program results, forecasts, and comparisons against targets. 
• Partner with Sr. Data Insights & Analytics Manager to coordinate accurate data collection and analysis for reporting. 
• Utilize skilled AI prompt engineering in tools (e.g, Gemini Enterprise, Claude, ChatGPT) for analysis and processing unstructured data program data. 

What You Will Bring to Coupa

Bachelor’s degree in Business Administration, Education, or a related field. 
2+ years of experience in operations, event planning, or learning program management. 
Self-starter with strong organizational and attention-to-detail skills. 
Ability to manage multiple projects simultaneously in a dynamic environment. 
Strong customer service orientation and ability to adapt under pressure.
Technical proficiency with tools like Microsoft Excel, Asana, and Zoom. 
Expertise in data-driven decision-making and using analytics to guide strategy.
Budget and project management experience. 
Knowledge of learning trends, technologies, and best practices.