Team Coordinator, Security

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Position Purpose:

Reporting to the Manager of Security operations, the incumbent delivers a consistent and superior level of customer service to students, faculty, and staff by actively seeking out opportunities to provide assistance and support. Ensures that campus rules and standards are observed by maintaining a highly visible and reassuring security presence through assigned patrol and post duties. Acts as a community liaison and helps to maintain a visibly safe and welcoming Campus environment.  Responsible for assessing the campus security or parking operations needs of the and for assigning staff to patrol as well as to perform investigations.

This position also gives direction to team members when responding to emergency situations and interacts with Emergency Response Team members.  During an emergency, this position assumes the role of Scene Incident Commander.

The successful candidate must be able to work a rotating schedule, including nights, evenings, and weekends.  

In this role, your responsibilities will include:

• Security Operations and Investigations: Increases public awareness by enforcing and educating student groups, support staff and team members about campus security safety. Identifies trends on campus or potential inflammatory events and implements security measures. Verifies daily cost recovery from services and identifies when to respond to calls.  Initiates and directs a variety of preventive patrols and periodic inspections of the facilities and grounds, identifies trends, recommends, and coordinates preventive measures to alleviate risk of injuries and accident. Investigates and follows-up on all customer complaints regarding daily operations and recommends appropriate corrective measures. Investigates occurrences of a confidential and sensitive nature involving students, employees, contractors, and visitors. Assists in the formulation of policies, procedures and standards. Controls and supervises the coordination, monitoring, distribution, and necessary changes relating to the distribution of master keys and campus alarm systems.  Reviews and ensures necessary corrections are made to all incident reports submitted by subordinates to ensure that all pertinent information was entered.  Acts as an Ambassador for the University of Ottawa. Makes court appearances when required.
• Leadership and Human Resources: Participates in the hiring of new employees, onboarding, training, performance management and staff development. Provides leadership, coaching and mentoring to employees on the team. Supervises and assigns duties to various staff. Conducts performance evaluations, hears grievances, mediates conflicts between team members and advises immediate Managers on resolutions. Ensures that uniforms and all issued equipment are properly distributed, worn, utilized, and maintained by employees. Delegates tasks and projects while following up with employees as required. Conducts daily shift briefing and establishes goals and objectives with team members. Oversees student employees, field placement students from various colleges and universities.  Manages petty cash, patrol vehicle operations and approves minor purchases.  
• Emergency Response and Contingency Planning: Analyses and investigates threats, coordinates initial campus response, and liaises with proper authorities. Carries out University of Ottawa and Protection Services established emergency response protocols for all incidents. Assists the University community in emergencies.  Directs traffic, facilitates cleaning efforts and advises on health and safety precautions in an emergency.  Oversees building searches, evacuations, crowd control and perimeter safety outdoors. Provides first aid and CPR on campus and coordinates 911 calls with dispatcher. 
• Communications and Technology: Understands the functions and the mechanisms of the campus locking systems, CCTV, parking operations, and other technologies used by Protection Services. Detects, analyses and reports defects and abnormalities and makes recommendations to improve their effectiveness. Conducts computer searches in various databases for report history and information on key holders, parking permit holders, contract cleaning personnel, employees and students. Develops and maintains partnerships and contacts throughout the campus community.  Communicates emergencies to the campus community.

What you will bring:

• A Post-Secondary degree or diploma in security or other specialization relevant to the position or a combination of education, training and/or work experience.
• A minimum of three (3) years of related work experience in leading, supervising and managing a team.
• Certification for First Aid and CPR, Level C.
• Valid Ontario Security Guard License.
• Valid driver’s licence and recent drivers abstract is required. 
• Sound knowledge of emergency response protocols and guidelines.
• Ability to coach, mentor and guide direct reports.
• Exceptional Customer Service skills
• Experience working with the general public, including intervening in sensitive, difficult and/ or conflictual situations.
• Sound knowledge and experience using computer systems and software such as Windows, word processing, databases, e-mail and internet • Capable of working effectively under pressure.
• Self-motivated.
• Takes initiative, can multitask and is assertive when required.
• Excellent communications and interpersonal skills.
• Demonstrates tact, diplomacy and is sensitive to cultural diversity of the community when dealing with students, faculty, employees, and visitors.
• Respects the confidentiality of the position and demonstrates discretion.
• Protects client confidentiality and human rights.
• Must be able to work a rotating schedule, including nights evenings, and weekends.  
• The candidate shall not have any convictions for which a pardon has not been granted and shall not have any record of offences related to the job.
• Bilingualism - French and English (spoken and written).

Asset:

• Valid Ontario Dual or Private Investigator License or the ability to obtain.
• Valid Use of Force certification.
• Valid Smart Server certification
• Physically fit to withstand the challenges of extensive standing, walking interior and exterior campus grounds, underground tunnel system and park land as well as climbing and descending numerous multi-level building facilities while wearing up to 15lbs of equipment. 
• Mentally fit to deal with confrontational situations and having the ability to de-escalate with little to no supervision.
• Community focused / Customer service orientated.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.