The Exchange engineer is responsible for managing Microsoft's Office 365 and Exchange environments, focusing on troubleshooting, automation, and improving operational processes in a global setting.
Description and Requirements
Position Summary
On MetLife's Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers' and employees' data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions - you make an impact for the customers we serve. We each play an integral role in bringing MetLife's purpose of building a more confident future to life.
The Exchange engineer will be responsible for the implementation and support of Microsoft Office 365, Exchange On-premise and works with other engineering teams to facilitate the growth of messaging capabilities within MetLife. The Exchange engineer will ensure the reliability and security of globally distributed messaging services.
This is an exciting opportunity to grow in a large diverse technical environment, supporting more than 90,000 mailboxes and 20+ Office 365 tenants globally. As part of the Messaging Team, you will be at the forefront of enterprise-scale innovation and collaboration. With an emphasis on governance, security, and performance, this role empowers you to make a tangible impact on how MetLife communicates and operates globally.
Success in this role requires messaging hands-on experience and proficiency in active directory, networking, DNS and email security. You'll collaborate closely with cross-functional engineering and regional teams in an environment where every contribution is respected, and every perspective is heard.
Job Responsibilities
Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
4+ Year
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Position Summary
On MetLife's Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers' and employees' data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions - you make an impact for the customers we serve. We each play an integral role in bringing MetLife's purpose of building a more confident future to life.
The Exchange engineer will be responsible for the implementation and support of Microsoft Office 365, Exchange On-premise and works with other engineering teams to facilitate the growth of messaging capabilities within MetLife. The Exchange engineer will ensure the reliability and security of globally distributed messaging services.
This is an exciting opportunity to grow in a large diverse technical environment, supporting more than 90,000 mailboxes and 20+ Office 365 tenants globally. As part of the Messaging Team, you will be at the forefront of enterprise-scale innovation and collaboration. With an emphasis on governance, security, and performance, this role empowers you to make a tangible impact on how MetLife communicates and operates globally.
Success in this role requires messaging hands-on experience and proficiency in active directory, networking, DNS and email security. You'll collaborate closely with cross-functional engineering and regional teams in an environment where every contribution is respected, and every perspective is heard.
Job Responsibilities
- Responsible for Microsoft Office 365 and Exchange on-premises in multi-site, multi-tenant, multi-domain and global messaging environments
- Provide day to day monitoring, troubleshooting and support of e-mail infrastructure
- Automation through PowerShell scripting
- Identify and streamline existing processes
- Monitor and respond to issues or service requests reported by the Service Desk and creating and resolving problem tickets
- Enhance procedures for routine Exchange server maintenance/operations task
- Troubleshoot issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution
- Analyze, validate and process transactions as per Desktop procedures (L3 & L4).
- Analyze and research all discrepancies.
- Investigate and resolve outstanding items.
- Perform mid-month, month-end and quarter-end activities as per documented desktop procedures.
- Ensure that the assigned targets are met in accordance with SLA and Internal standards.
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
- Ensure adherence to established attendance schedules.
- Ability to provide 2nd/3rd level support
- Experience in large scale messaging environments
- Excellent written, communication, and analytical skills
- Customer service orientation and strong teamwork mindset
Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
4+ Year
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Active Directory
Dns
Email Security
Exchange On-Premise
Microsoft Office 365
Networking
Powershell
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