Technical Account Manager

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technical Account Manager
Overview
Mastercard is a leading provider of innovative API-based financial products, empowering businesses with seamless access to financial data and services. The Open Banking Technical Account Management team is seeking a dynamic and highly skilled Technical Account Manager with a strong technical background to join our team. As a part of this team, you will play a critical role in providing technical guidance to our largest and most strategic clients.
Responsibilities
1. Technical Solution Design:• Analyze client needs and tailor our API solutions to meet their specific requirements, ensuring optimal integration and performance.• Collaborate with cross-functional teams to design and architect effective technical solutions that align with the client's objectives and needs.
2. Post-sales Implementation:• Lead the technical implementation process, ensuring smooth integration and deployment of our API-based financial products within the client's ecosystem.• Provide technical guidance and support to clients during the implementation phase, addressing any integration challenges and ensuring successful project delivery.
3. Client Relationship Management:• Establish strong relationships with clients, acting as a technical advisor and ensuring their ongoing satisfaction with our solutions.• Gather feedback and insights from clients to continuously improve our products and services, communicating their needs to internal teams.
4. Technical Expertise and Support:• Utilize in-depth knowledge of REST APIs and SQL querying to provide technical expertise and support to both internal teams and integrating clients.• Troubleshoot and resolve technical issues, collaborating with the development and support teams to deliver effective solutions.
All About You
• Previous experience in a Solution Engineering or Technical Account Management role.• Strong knowledge of REST APIs and experience in integrating them into various applications/ API-based solutions.• Excellent problem-solving skills and ability to troubleshoot technical issues effectively.• Problem-solving mindset and ability to work independently and within a team.• Familiarity with financial industry standards and protocols (e.g., OAuth, FDX, OpenID Connect, PCI-DSS).• Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.• Proven ability to work effectively in a collaborative, team-oriented environment.• Adaptability and willingness to learn new technologies and stay updated on industry trends.• Proficiency in SQL querying and database management.• Understanding of software development life cycle (SDLC) and integration methodologies.• Strong organizational skills and attention to detail.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Salt Lake City, Utah: $106,000 - $175,000 USD