Technical Analyst - Tooling Admin

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.
The Technical Analyst - Tooling Administration will be responsible to contribute the successful delivery of complex technology programs and projects supporting Peacock's roadmap for global expansion and scale as well as supporting the day-to-day operation of the Global Delivery organization through data management, reporting, and tooling. A strategic thinker and pragmatic problem-solver, the candidate will lead and partner across a global organization to deliver a best-in-class multi-tenant platform syndicated to multiple international partners: Peacock in the US, SkyShowtime across 20+ European countries, and Showmax across 40+ African countries.
The Technical Analyst is primarily responsible for the configuration, maintenance, and optimization of Jira and Confluence to support complex project management and collaboration and will also support the Portfolio Operations team in a variety of other projects and activities. They ensure best practices and adherence to broader governance controls, including managing site and application access with a strong emphasis on security. Additionally, they provide day to day customer support and training, and create and maintain detailed documentation on all tooling, reporting, etc., both internal and customer-facing.
This position will report to the Manager, Tools & Technology, and will work in a highly matrixed structure, interfacing with business, product, delivery, architecture, and engineering teams across NBCU, Sky, and the wider Comcast group.
Responsibilities:

• Manage user access to the Global Streaming Atlassian environment, alongside other tools such as SharePoint, Smartsheet and Tableau.
• Field user requests by engaging with users and stakeholders from all areas of the organization to gather requirements and translate them into functional solutions
• Maintain the primary Jira Service Management support queue for the Global Streaming site
• Engage and partner closely with other Atlassian admin teams, as well as Cybersecurity and Compliance, to support cross-organization tooling enhancements and initiatives
• Create and maintain thorough documentation on tooling
• Maintain Confluence site navigation and page hierarchy to enable effective self-service for tooling documentation and documentation on ways of working, process, delivery, and portfolio operations
• Administer Smartsheet for the Global Streaming organization, including user access
• Create and maintain dashboards and reporting for tool and data repositories in response to ad hoc requests and strategic portfolio operations projects
• Engage with Portfolio Leads across Global Delivery to improve portfolio health KPIs
• Wear many hats and be prepared to embrace change
• Strive for continuous improvement in ways of working: identify, propose, and implement changes to increase delivery efficiency and effectiveness
• Bring energy, motivation, curiosity, and ownership to every challenge, actively seeking ways to streamline processes and drive the organization's success

Qualifications
Basic Qualifications:

• 2+ years experience administering Jira, Confluence, and JSM (preferably Cloud), including access management
• Thorough knowledge of JQL, JIRA filters, dashboards, and native reporting capabilities
• Proficiency in configuring complex workflows, screens, fields, and permissions
• Proficiency in Jira Automations
• Familiarity with Scriptrunner, Groovy and/or other scripting languages, including Java, as well as familiarity with Jira REST APIs
• 1+ year working in Tableau, including report and dashboard creation, alongside utilizing calculated fields to create visual elements
• Familiarity with Tableau report creation including complex calculated fields
• Proficiency with SQL and Tableau's syntax
• Experience with Microsoft Office 365 product suite including Sharepoint, Outlook, PowerPoint, Excel
• Strong analytical skills and ability to translate stakeholder requirements into functional solutions

Desired Characteristics:

• Jira certifications (e.g. ACP-100)
• Experience with both Jira and Confluence migrations (Jira CSV, Confluence Backup, and/or JCMA/CCMA)
• Tableau certifications (e.g. Tableau Desktop Specialist)
• Scrum master experience and/or working knowledge of how to deploy and manage Agile teams in Jira
• Working knowledge of Smartsheet including granting user access and permissions
• Experience with relational databases and SQL
• Familiarity with Microsoft AD and Azure
• Experience with third party tools (e.g., SmartSheet, MS Forms, Airtable)
• Working knowledge of GitHub
• Familiarity with QA tools such as TestRail or Qmetry
• Experience with other Atlassian products (e.g., Product Discovery, Goals, Align)

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $90,000 - $120,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].