Provides routine product-use assistance and technical support for Dealertrack products. Troubleshoots and documents system issues, logs customer cases in CRM, manages multiple tickets, meets service-level targets, follows up with customers, and coordinates with internal departments. Requires flexible availability for business-hour shifts, including Saturdays and overtime, along with strong communication, problem-solving, independence, and teamwork.
This position is remote/work from home and can be located anywhere within the United States.
Schedule: Must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule).
Key Responsibilities
Qualifications
Minimum-
Preferred-
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/25/2026
EOE, including disability/vets
Schedule: Must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule).
Key Responsibilities
- The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
- Handle routine customer questions relating to product usage, as well as technical support issues
- Maintains expert-level knowledge of Dealertrack Solutions and Products
- Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
- Accurately logs all customer information in the CRM customer ticketing system
- Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
- Follow-up skills
- Ability to handle and respond to multiple open issues
- Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
- Ability to work required shifts both independently and within a team organization
- Facilitate communication from Support Team to other departments as needed to complete Cases
Qualifications
Minimum-
- High School Diploma/GED
- Generally, less than 2 years of experience
- Ability to troubleshoot and document issues related to system performance and functionality.
- Excellent communication skills (Verbal and Written)
- Strong problem-solving/troubleshooting skills
- Strong interpersonal skills and attention to detail
- Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
- Ability to work independently as a team to deliver on individual and business goals
Preferred-
- Displays strong dependability and reliability.
- Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
- CRM case logging/Salesforce experience
- Experience with interaction distribution systems such as Genesys Pure Cloud.
- Automotive industry knowledge.
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/25/2026
EOE, including disability/vets
Similar Jobs at Cox Enterprises
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manages a portfolio of automotive dealership clients, driving retention, product utilization, client satisfaction, and revenue growth. Builds client relationships, identifies risks, develops recovery plans, analyzes account performance, supports product adoption, and identifies upsell opportunities. The role includes onsite and virtual client engagements, cross-functional collaboration, product knowledge maintenance, and travel of up to 50%.
Top Skills:
Microsoft SuiteScreen Sharing TechnologiesWeb-Based Systems
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Own a portfolio of dealership clients, building relationships, driving product utilization, retaining revenue, and identifying upsell opportunities. Analyze account performance, address risks and emergencies, develop client action plans, provide product guidance, and advocate for customer needs internally. The remote regional role requires collaboration, product knowledge, onsite and virtual client engagements, and travel of up to 50%.
Top Skills:
MS OfficeScreen Sharing TechnologiesVinsolutionsWeb-Based Systems
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manage a regional portfolio of dealership software clients, building relationships, improving product utilization, retaining revenue, and identifying upsell opportunities. Act as the client advocate, monitor account performance and risks, develop recovery plans for at-risk accounts, provide product guidance, and collaborate internally to address client needs. The role is remote but includes onsite client visits and travel of up to 50%.
Top Skills:
Microsoft SuiteScreen Share TechnologiesWeb-Based Systems
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
