GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
Technical Instructional Designer
What you'll do
GitLab's Digital Success team is looking for an experienced technical instructional designer who will help drive our customer, partner and community facing education efforts. In this role, you create new and improve existing courses for the ever-growing solutions that we offer to our customers, partners, and community across the globe.
Your goal is to accelerate the adoption of GitLab by ensuring our customers, community and partners of various sizes and industries can gain benefit, demonstrate their product expertise, and advance their careers with GitLab. As a member of the Digital Success team, you'll be part of a team that cares deeply about creating learning experiences that deliver value at scale. We want our customers to become not only GitLab experts but champions of our brand.
Responsibilities
- Build relationships and collaborate with SMEs, instructional designers, curriculum developers, and other teams (sales, engineering, support, professional services, etc.) to align product roadmaps with content updates or new educational offerings
- Produce high-quality learning materials—including instructor-led courses, digital training, hands-on labs, presentations, and assessments—that align with our design standards and learning objectives
- Review course materials created by other developers providing design feedback, guidance, and actionable recommendations
- Collaborate with Instructional Designers to plan, create, analyze, and update courses, exercises, and assessments for delivery in instructor-led, self-paced, and virtual lab formats
- Apply modern instructional design techniques, best practices, and adult learning theory to design highly effective and compelling learning experiences
- Continually iterate, update and improve your content portfolio
- Contribute to accreditation/certification exam questions and answers used to test the learner's expertise of the subject matter
- Stay up to date with the latest GitLab feature releases
Requirements
- 3+ years of experience in enterprise customer-facing roles such as curriculum developer, technical trainer and consulting engineer (preferably in a subscription environment)
- Knowledge of the software development life cycle, DevOps and cloud native technologies (kubernetes, containers, and microservices)
- Experience with creating instructor-led training courses
- Experience with e-learning tools such as Articulate/Rise, Captivate, Camtasia
- Excellent communication & collaboration skills
- Experience administering subscription applications like Okta, Google Workspace, Slack, Zoom
- Knowledge of configuration management tools like Ansible, Chef, or Terraform
- Hands-on experience supporting Linux and Mac
- Developing automation workflows and integrations for repetitive or manual tasks
- Experience with automated lab environments like Instruqt, Strigo, or similar platforms
Benefits to support your health, finances, and well-being
All remote, asynchronous work environment
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Additional details about our process can be found on our hiring page.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
