Technical Lead, IT Infrastructure - Hybrid

WHAT'S THE DAY TO DAY LIKE?

• Lead the design and implementation of Pelmorex infrastructure core systems (k8, VMs,  Clusters,CICD, Clouds environment) including Network security, automation, and monitoring
• Provide technical advice or technical leadership where required to support various IT-related projects
• Design Infrastructure solutions for high availability, scalability, resiliency, integrity and security;
• Review existing systems & platforms and recommend changes and improvements to take advantage of best-of-breed technology solutions;
• Research and keep abreast of emerging technologies and recommend innovative solutions to ensure technology sustainability;
• Quality assurance and documentation of the Pelmorex infrastructure architecture;
• Document and hand over systems and processes to the IT Operations team for support;
• Act as a 3rd level support escalation;
• Ensure that IT Infrastructure systems meet, and endeavor to exceed, the agreed Service Levels;
• Be proactive in looking for opportunities on how IT can improve its Service Delivery;
• Projects delivered on time, on budget, and to required quality (stakeholder expectations);
• Provide after-hours support when and if required;
• Other duties as reasonably required.


Required to work outside business hours and weekends if / when required.


Responsibilities and duties may evolve and change over time

WE ARE HOPING YOU HAVE:

• Bachelor’s degree in a related field, such as information technology, computer science, or management information systems 
• 5+ Years of experience in working in a 24/7 IT environment.
• Minimum of 3 years of direct experience with Docker, Kubernetes cluster design, implementation, and management on the following infrastructures (OpenStack, VMware, Procmox,  AWS, GCP, AZURE)
• Excellent knowledge in cloud computing  GCP, AWS, Azure, OpenStack, AI (Machine learning)  
• Excellent knowledge of managing k8 infrastructure. Experience in Complex IT Environments (Network, System, and Storage )
• Excellent technical skills ( Linux & Windows, Scripting, terraform) 
• Excellent communication skills (Verbal and Written)
• Excellent Problem-solving skills Familiarity with systems monitoring, log aggregation, and dashboard solutions (e.g., ELK, Splunk, Prometheus)
• Experience with promoting a DevOps culture and introducing it to new teams
• Excellent oral and written communication skills, technical writing skills, and attention to detail when communicating
• Robust analytical and problem-solving skills
• Able to manage multiple priorities and consistently produce results within timelines
• Able to develop and maintain positive working relationships
• Demonstrated strong experience in the management of a technical team 
• Proven track record of developing and providing Service Level Agreements and Service deliverables

COMPETENCIES

• You are a strong technical leader!
• Able to balance many competing priorities
• Possess a cool head under pressure
• You foster teamwork and collaboration among different team members
• Promoted consensus-based decision-making
• Live and breathe learning about technology and making systems better every day
• Present ideas in user-friendly language to non-technical staff
• Keen attention to detail
• Strong analytical, resolution/troubleshooting skills
• Introduce innovation whenever the opportunity arises
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Strong analytical and problem-solving skills
• Strong multi-tasker, with the ability to set priorities and stay focused under tight deadlines
• Positive, can-do attitude
• Able to motivate other technologists and to explain complex technology to non-technologists
• Creative thinking and natural curiosity when solving complex problems
• Courageous advocate for your ideas but also able to compromise with peers
• Energetic and enthusiastic and able to work with flexibility in a highly dynamic environment


DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY…
Not all applicants will have skills that match a job description exactly. Pelmorex values and welcomes diverse experiences. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Pelmorex. We are always looking for people who will be a culture add (yup, that's right, we don’t subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment

INTERESTED? IT GETS BETTER….

• Course Reimbursement Program 📚 We want you to keep learning, so we can too
• Open and transparent communication, including All Hands Meetings with our CEO
• Pelmorex Learning Academy 🏫
• Your mental health is important to us! 🧠 We partner with Inkblot for virtual counseling sessions
• Frequent employee pulse surveys 📝 we value your feedback so we can continue to make Pelmorex a great place to work!
• Free online doctor visits 👩‍⚕️ with Maple Online Healthcare
• While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up 🗣 We have an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard