Technical Program Manager

At Manulife / John Hancock we are seeking Technical Program Managers (based in Canada or US) to join our team as we embark on continuous growth.

The Technical Program Manager leads the various stages of product development and collaborates with the technical/business teams for technical implementation of cross-squad programs across complex technical, regulatory, or other cross-cutting needs. This role is pivotal in ensuring that programs are executed efficiently and effectively, aligning with the strategic goals of the organization.

Office location: Boston - USA (preferred) or Toronto - Canada (alternative)

Work arrangement: Hybrid - 3 days in office, 2 days from home

Remote working option is not available.

Position Responsibilities: 

• Initiative Management: Leading the entire lifecycle of an initiative from strategy creation to execution, delivery, and completion while monitoring and reporting status to program stakeholders and all involved parties throughout the program's duration.

• Program Delivery: Responsible and accountable for ensuring all aspects of delivery of technology services including Initiation, Planning, Execution, Monitoring/Controlling, Closure, and Post-initiative evaluation activities are delivered on scope, budget, and schedule for technology commitments. 

• Technical Expertise: Leveraging relevant background and understanding in software engineering and technology to implement technology strategies and ensure effective software delivery.  

• Cross-functional Leadership: Providing cross-functional leadership and building alignment for efforts, such as product architecture, and synchronizing the ask with the IT organization service areas to deliver value. 

• Technical Risk Management: Identifying and mitigating technical risks which could impact project success. 

• Change Enablement: Maintain a perspective on the impact of change and develop patterns and documentation to ensure ongoing maintenance of technical and regulatory solutions.

• Value Creation: Works closely with Business Initiative Lead(s) to construct schedule, milestones, goals, and scope by aligning and incorporating technology aspects from components, solutions, feasibility, and delivery. 

• People & Culture: Foster a culture of innovation and teamwork, while actively driving collaboration, efficiency, and effectiveness for aligned teams. 

Required Qualifications:

• Bachelor's degree or equivalent experience in computer science, information systems, business administration, or related field.

• 5 to 7 years+ of technical program management expertise in related field. 

• Project management skills with proficiency in project/initiative management software tools (MS Project, JIRA, Planview) and methodologies, including Software Development Life Cycle (SDLC). 

• Understanding of Agile metrics, Scrum, Scaled Agile Framework (SAFe), and similar agile methodologies to track progress, measure team performance, and identify areas of improvement.

• Exhibits a proactive approach to problem-solving and decision-making.

• Strong verbal and written communication skills and the ability to effectively articulate and communicate technical vision to translate and influence the outcomes into possibilities, options and execution. 

• Possesses a growth mindset to continuous learning from both success and failure, remaining open to change/improvement. 

• Responds well to ambiguity and works efficiently to clarify situations and outcomes. 

• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of IT to the business. 

• Proven track record of delivering complex and large-scale IT solutions. 

• Strong critical thinking, problem-solving, and decision-making skills to balance short-term and long-term objectives. 

• Highly adaptable, flexible, and resilient, with the ability to thrive in a dynamic and fast-paced environment. 

Preferred Qualification:

• Experience from large complex environment preferably financial is highly preferred but not a must

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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