Provide technical support and incident resolution for complex wireless networks. Design, configure, and deploy Aruba and Cisco WLAN solutions, manage authentication with ClearPass or ISE, perform root-cause analysis, follow change management, document configurations, and mentor junior team members while coordinating with vendors and senior engineers.
The Technical Specialist will be a key member of the Network Services team, offering technical support and expertise in a fast-paced operational environment. They will play a vital role in resolving incidents, managing network changes, and providing mentorship to junior team members. The successful candidate will have a strong background in wireless network design, configuration, and deployment, with a focus on Aruba and Cisco solutions.
Responsibilities
About the Team
- Resolve high-priority incidents and service requests, ensuring timely and effective resolution.
- Manage incident tickets, provide technical solutions, and coordinate with internal teams and vendors.
- Perform root cause analysis, document findings, and recommend improvements for network design.
- Follow change and problem management processes for network updates and implementations.
- Escalate complex issues to senior engineers and assist with remote project implementations.
- Design and implement wireless networks, including Access Points, Controllers, and Gateways.
- Manage authentication solutions using ClearPass Policy Manager (CPPM) or Cisco ISE.
- Troubleshoot complex wireless network issues and provide technical support to users.
- Maintain detailed technical documentation for wireless network configurations.
- Provide mentorship and guidance to junior team members, fostering a collaborative environment.
- Bachelor's or Engineering degree in Telecommunications, IT, or Computer Science.
- 6+ years of experience in Network Services, with a strong focus on complex network environments.
- Proven experience in Wireless LAN design, configuration, and deployment with Aruba or Cisco technologies.
- Hands-on expertise with Aruba WLAN products and ClearPass Policy Manager (CPPM).
- Expertise in complex routing design and troubleshooting across multi-vendor platforms.
- Strong ability to diagnose and resolve network issues, with a basic understanding of core network technologies.
- Proficiency in authentication protocols (Radius, TACACs, LDAP) and network security principles.
- Experience in requirement gathering for network solutions and a good understanding of Enterprise WLAN concepts.
- Excellent communication and interpersonal skills, with the ability to work collaboratively.
- Certifications such as ACCP, ACMA, or ACCX are highly desirable.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Learn about additional benefits in specific countries.
Nokia Kanata, Ontario, CAN Office
600 March Rd, Kanata, ON, Canada, K2K 2T6
Similar Jobs
Artificial Intelligence • Healthtech • Software
Provide first-line technical support to clinicians and admins via Zendesk (email, chat, phone). Troubleshoot issues, triage tickets, escalate bugs to Product/Engineering, and translate user feedback into product improvements while collaborating closely with Customer Success.
Top Skills:
AIEhrEmrVoice-Based ProductsZendesk
Artificial Intelligence • Healthtech • Software
Provide first-line technical support to clinicians via Zendesk (email/chat/phone), troubleshoot and diagnose issues, triage and escalate bugs to Product/Engineering, translate user feedback into product improvements, and collaborate with Customer Success to ensure consistent support.
Top Skills:
AIEhrEmrVoice-Based ProductsZendesk
Internet of Things
The Technical Support Specialist will manage support tickets, troubleshoot technical issues, and assist users with Thunderbird products while identifying improvements in support processes.
Top Skills:
DnsEmail AuthenticationImapJmapSmtpThunderbirdZendesk
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
