Ready to make a massive impact? We're looking for a tech-savvy educator and strategist to become a trusted advisor for hundreds of Snyk customers.
As a Technical Success Manager (TSM) for Scaled Programs, you will be the technical champion for a large portfolio of customers, helping them embed security into their development workflows and achieve their DevSecOps goals with the Snyk Platform. In this role, you won't just manage accounts; you'll cultivate a community, turning your expertise into scalable programs that empower a vast portfolio of developers to build securely. You'll use data-driven insights to help hundreds of customers unlock business value and drive transformative change through programmatic, high-impact engagements.
What You’ll Do:Champion Customer Success at Scale: Design and execute engaging, scheduled sessions focused on technical and business outcomes to ensure every customer realizes increasing value from Snyk.
Promote Scalable Adoption: Lead innovative programs, including one-to-many engagements like technical workshops and webinars, that equip new customers to achieve their security goals quickly and efficiently.
Translate Data into Action: Analyze customer usage data to uncover trends, proactively identify risks, and trigger targeted, programmatic outreach to ensure the health and success of your portfolio.
Build a Library of Success: Create and curate high-quality technical resources like tutorials and best practice guides that empower customers to self-serve and succeed independently.
Be the Voice of Your Customer Portfolio: Act as a powerful internal advocate, synthesizing feedback to influence the product roadmap and collaborate with Sales, Product, and Support to address common needs.
You have 5+ years in a customer-facing technical role such as Customer Success, Solutions Engineering, or Technical Account Management.
You have proven experience designing and executing one-to-many programs such as webinars, email campaigns, or workshops (A Scalable Mindset).
You have a working knowledge of developer tools (e.g., GitHub, Jira, Jenkins, VSCode) and an understanding of the DevSecOps lifecycle (DevTools Proficiency & DevSecOps Acumen).
You are proficient in AppSec concepts like SAST/DAST, SCA, SBOM, and secrets/container/IaC scanning.
You bring the ability to be an effective and influential communicator (both written and verbal) with a wide range of personas.
Have a Builder's Background—experience as a developer or with coding and Agentic AI systems.
Are a Natural Educator who loves helping people understand how technology works.
Bring hands-on experience with AppSec programs like threat modeling or vulnerability management (OWASP, NIST).
Have experience with scripting or digital program transformation (Programmatic Pro).
Hold relevant security certifications such as CISSP, CISM, or Security+.
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We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Top Skills
Snyk Ottawa, Ontario, CAN Office
Snyk Ottawa Office
The Collaboration Centre (TCC) 150 Elgin Street, 8th Floor, Ottawa, ON, Canada, K2P 1L4
