The Technical Support Engineer will assist customers with technical issues, focusing on network problems, identity management, and VPN configuration while promoting a customer-first approach.
Available Locations: Lisbon, Portugal
About the role
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
Examples of desirable skills, knowledge and experience
- You have previous experience working as part of a team in a customer-facing role
- You have experience solving DNS and other networking-related problems
- You understand how the Internet works
- You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
- You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
- You have experience configuring and troubleshooting VPNs
- You have experience working in a support role where you thrived every time you resolved a ticket
- You are comfortable communicating through various support channels and always put the customer first
- You are a motivated self-starter and always looking to expand your existing skillset
Bonus Points
- You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin
- You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
- You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
- You are familiar with Apache, Nginx, IIS, and other web servers
- You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)
- You have worked with PostgreSQL, MySQL, MS SQL or other database servers
Top Skills
Apache
Cloudflare Zero Trust
Command Line Tools
Dns
Email
Federation
Fido
Identity And Access Management
Iis
Ms Sql
MySQL
Nginx
Oauth
Postgres
Push Mfa
SAML
Scim
Sms
Sso
Totp
U2F
Vpns
Webauth
Zero Trust Policies
Similar Jobs at Cloudflare
Cloud • Information Technology • Security • Software • Cybersecurity
The Trade Compliance Specialist will develop trade compliance processes, drive automation, ensure legal compliance, and support team projects and training, enhancing operational efficiency for Cloudflare's global network.
Top Skills:
Erp SystemsGoogle Suite
Cloud • Information Technology • Security • Software • Cybersecurity
As a Senior Customer Compliance Security Specialist, you will guide customers on Cloudflare's security policies, contribute to documentation, and assist in compliance issues while enhancing processes.
Top Skills:
JIRASalesforce
Cloud • Information Technology • Security • Software • Cybersecurity
As Product Manager for Digital Experience Monitoring, you'll own monitoring for Cloudflare Zero Trust, improve user performance, and collaborate with teams to enhance customer experiences.
Top Skills:
APIsCommand-Line ToolsData AnalysisData ScienceNetworking
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
