Provide phone and email technical support for Sideline and Focus products: troubleshoot issues, guide users on best practices, use CRM and softphone to manage interactions, and deliver empathetic, timely solutions in-game, pre-game, and post-game.
Company Description
An enterprise client is seeking a team of professionals to act as Support Representatives. You'll work directly with the users, answering any questions they might have via phone and/or email. The department works as a team, delivering game-changing support experiences for coaches, directors, analysts, athletes and fans.
Job Description- Answering calls and emails ranging from how-to questions to technical troubleshooting about the company Sideline and company Focus products.
- Make sure they know how to use the product in the best way possible.
- Empathize with the users and respond with creative solutions in-game, pre-game and after.
- Prior experience in a fast-paced tech support role or a previous role in a customer setting would ensure you know how to present information in various situations.
- Hands-on experience working with tech and can guide our users through troubleshooting processes.
- Experience solving complex situations with customer situations.
- Experience using CRM platforms such as Salesforce, Zendesk, etc., and feel confident using them for day-to-day duties.
- Own a PC or Mac computer with reliable internet for managing your work, handling customer interactions, and using Google Chrome to utilize our softphone client.
- Space to handle taking calls with minimal noise or equipment (headphones, etc.) to provide a seamless customer experience
Remote work
Be part of a global industrial technology leader known for designing and manufacturing a vast portfolio of connectors, sensors, and electronic components.
Similar Jobs
Consumer Web • Real Estate • Sharing Economy • Virtual Reality • Consulting • Manufacturing
Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.
Top Skills:
Active DirectoryDhcpDnsEndpoint Security SolutionsFreshdeskGoogle WorkspaceJira Service ManagementmacOSMicrosoft 365MS OfficeRemote Desktop ToolsServicenowTcp/IpVpnWi-FiWindowsZendesk
Other • Retail
Serve as first point of contact for internal associates, troubleshoot and resolve incidents via phone/chat/ticketing, document solutions, escalate when needed, and maintain strong communication and IT process knowledge while supporting custom applications.
Top Skills:
Active DirectoryCall/Chat InterfaceElectronic Data Interchange (Edi)JavaMS OfficeMobile Device OsOracle Cloud InfrastructurePythonReactSaas Ticketing SystemsSQLUnibasic
Information Technology • Mobile • Travel
Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.
Top Skills:
Chat Support SoftwareCrm SystemsWeb-Based Chat
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
