Provides technical support for cloud infrastructure, Windows systems, servers, networks, SaaS applications, and end-user environments. Responsibilities include troubleshooting, access administration, system monitoring, patching, upgrades, deployments, onboarding, and resolving connectivity issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, and firewalls. Collaborates with senior IT, infrastructure, security, and cloud teams on complex issues and supports virtualization and Microsoft identity environments.
Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are seeking a highly motivated and skilled individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support and assistance to our cloud computing infrastructure.
Responsibilities
- Support and administer cloud-based platforms and services, assisting with user access, configuration, troubleshooting, and day-to-day operational activities.
- Troubleshoot issues across end-user environments, servers, networks, SaaS applications, and cloud platforms, escalating complex issues to senior IT or cloud teams when required.
- Assist with the administration and maintenance of Windows-based systems, servers, virtual environments, and cloud infrastructure.
- Monitor system and cloud platform performance, availability, and alerts; investigate issues and take appropriate corrective action.
- Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls, and connectivity.
- Work closely with senior systems, infrastructure, security, and cloud teams to investigate and resolve more complex technical issues.
- Assist with system maintenance, patching, upgrades, deployments, and other infrastructure-related activities.
- Contribute to the rollout and deployment of new IT and cloud-based solutions, including user onboarding and technical support.
Requirements
- 3+ years of experience in technical support, IT support, systems administration, infrastructure support, or a similar role.
- Relevant IT diploma/degree or equivalent hands-on experience; cloud, Microsoft, networking, or systems administration certifications are an asset.
- Working knowledge of system administration concepts, including user accounts, permissions, access management, software installation, patching, and system maintenance.
- Practical understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting.
- Understanding of cloud computing concepts, including IaaS, PaaS, and SaaS.
- Familiarity with virtualization technologies such as VMware or Hyper-V is an asset.
- Experience with Active Directory and/or Microsoft Entra ID (Azure AD) is an asset.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
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What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
