As a Technical Support Specialist at Shakudo, you will provide technical support for the AI & Data Platform, troubleshoot issues, and collaborate with engineering teams.
About the Job & Shakudo
At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs.
As we continue to scale, we are seeking a team of Technical Support Specialists to join Shakudo on a fully remote basis. In this role, you will be responsible for providing technical support for the Shakudo AI & Data Platform across multiple time zones, focusing on delivering high-quality service to our global customer base. You will play a key role in troubleshooting technical issues, providing platform support, and collaborating with engineering teams to ensure seamless customer experiences.
What You’ll Do
- Customer Interaction & Troubleshooting: Respond promptly to customer queries related to Shakudo's AI & Data Platform, including platform setup, deployment, AI/ML workflows, data pipelines, integrations, and system performance.
- Documentation & Escalation: Maintain accurate records of customer issues and troubleshooting steps. Escalate issues to internal teams as necessary, ensuring smooth transitions and timely resolution.
- Communication & Collaboration: Provide clear, concise, and professional technical support via written communication platforms (e.g., Microsoft Teams, Slack, and Email). Collaborate with engineering and product teams to resolve recurring issues.
- Platform Areas & Technologies: Specialize in several areas of the Shakudo platform, such as platform deployment, Kubernetes, Docker, AI/ML workflows (MLflow, OpenAI, LLM tools), data pipelines, storage (Postgres, NoSQL, MinIO), integrations, and system performance monitoring (Prometheus, Grafana).
What You’ll Bring
- 1-3 years of experience in technical support, IT HelpDesk, or related customer support roles, with a strong understanding of AI, DevOps, or cloud-native technologies.
- Proficiency in troubleshooting containerized environments using Kubernetes and Docker.
- Experience with AI/ML workflows, including familiarity with frameworks like TensorFlow, PyTorch, MLflow, and tools for API integrations.
- Experience in providing technical support in cloud environments (e.g., AWS, Azure).
- Excellent written communication skills in English, with the ability to explain complex technical concepts clearly.
- Proactive approach to problem-solving and customer support, with strong attention to detail.
- Familiarity with tools like Zendesk or ServiceNow for ticketing and customer issue tracking.
- Experience in maintaining and improving technical documentation.
Schedule Shift
- 9am-5pm EST hours
Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences.
Top Skills
Ai/Ml Workflows
AWS
Azure
Docker
Grafana
Kubernetes
Llm Tools
Minio
Mlflow
NoSQL
Openai
Postgres
Prometheus
Similar Jobs
Software
As a T2 Technical Support Specialist, you'll troubleshoot and resolve complex technical issues for ecommerce merchants, optimize integrations, and provide expert product guidance, ensuring high-quality technical support with empathy and ownership.
Top Skills:
CSSHTMLInsomniaJavaScriptPostmanRestful ApisShopifySQL
Events • Marketing Tech • Software
As a Technical Support Specialist, you will diagnose complex issues, support various customer queries, and bridge communication between support, product, and engineering teams.
Top Skills:
APIsHTTPJSONSQLWebhooks
Cloud • Hardware • Internet of Things • Other • Software • Semiconductor • Utilities
The role involves providing technical support for the Blue Planet Software Portfolio, collaborating with teams to resolve issues, and maintaining customer satisfaction.
Top Skills:
BgpClickhouseDockerEthernetGitGrafanaIcmpIpIsisKubernetesKvmL2 VpnL3 VpnLinuxMefMicroservicesMplsMySQLNagiosNeo4JOpen VswitchOspfPostgresPythonSalesforceShell ScriptingSnmpSshSvnSyslogTcpUdpUnixVmware EsxiVpnsXen
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
