Technical Writer (12-Month Contract)

🎯 Key Responsibilities:

• Create, update, and manage user guides, release notes, and other technical documentation to support SpryPoint’s product offerings.
• Ensure release notes are accurate, clear, and completed on time for every sprint, consistently meeting the bi-weekly deadlines.
• Work closely with product managers, developers, and customer support teams to gather information and understand the intricacies of our products.
• Convert complex technical concepts into easy-to-understand content for end-users with varying levels of technical expertise.
• Ensure that all documentation is accurate, up-to-date, and consistent with SpryPoint’s style and branding guidelines.
• Review and edit documentation created by other team members to ensure clarity, accuracy, and adherence to the company’s standards.
• Establish and maintain templates, guidelines, and best practices for technical documentation.
• Collect and incorporate feedback from users and stakeholders to continuously improve documentation quality and relevance.

🚀 Qualifications:

• 2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment. Experience with Customer Information Systems, Work and Asset Management, or Customer Self-Serve applications would be beneficial. Experience in the Utilities Industry is helpful, but not required. 
• Strong understanding of software development processes and ability to comprehend technical concepts quickly.
• Excellent writing, editing, and proofreading skills with a keen attention to detail.
• Experience writing documentation in Markdown using a docs-as-code workflow, as well as proficiency with traditional documentation tools such as Google Docs, Snagit, and Microsoft Word. (We currently use a mix of both and are moving toward docs-as-code as our primary workflow)
• Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams.
• Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field is desirable; however, equivalent real-world experience with technical writing for a software company is also welcome. 
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

⭐ Preferred Qualifications:

• Familiarity with Agile development practices and experience in writing documentation in an Agile environment.
• Basic knowledge of graphic design tools to create visuals or diagrams that enhance documentation would be nice to have. 
• Experience with Git-based documentation tools (e.g., Markdown, GitHub/GitLab) is a strong plus, as we're actively transitioning our workflow in this direction.