Create and maintain user and admin documentation, release notes, and KB articles for customer software. Gather information from stakeholders, produce process flows, diagrams, and screenshots, update docs with software changes, manage content in repositories or wikis, and proofread for accuracy and clarity following company templates and style guides.
Documentation Development
- Create and maintain technical documentation for customer-built software applications.
- Develop user guides, administrator guides, installation instructions, release notes, and knowledge base articles.
- Document business workflows, system processes, and application functionality.
- Create process flows, diagrams, screenshots, and other supporting materials.
- Standardize documentation using approved templates and style guides.
Collaboration
- Interview developers, analysts, testers, and business users to gather information.
- Attend project meetings and software demonstrations to understand application functionality.
- Work with development teams to document new features and enhancements.
- Review documentation with stakeholders for accuracy and completeness.
Documentation Maintenance
- Update documentation as software changes are implemented.
- Ensure documentation remains current, searchable, and easy to understand.
- Organize content within document repositories, wikis, and knowledge management systems.
- Track version history and document revisions.
Quality Assurance
- Proofread and edit content for clarity, grammar, consistency, and accuracy.
- Verify technical information through testing or validation with subject matter experts.
- Ensure documentation follows company standards and best practices.
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What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
