The Technical Writer designs and delivers technical product documentation, collaborates with cross-functional teams, and revises documentation based on user feedback and product updates.
Who We Are; What We Do; Where We’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!
Your Role:
This role reports into the Manager, Global Content Development. The Technical Writer designs, writes, and delivers all technical product documentation for one or more products in the Magnet Forensics portfolio. This position works with cross-functional teams, which include other technical writers, digital content designers, UX designers, product managers, engineers, forensics investigators, and customer-facing teams to deliver clear, concise, and accurate technical documentation and user interface (UI) strings.
What You Will Accomplish:
- Design and deliver new, complex technical documentation based on user stories, feature requirement documents, specifications, and information from subject matter experts;
- Maintain the entire product documentation suite for one or more products (for example, administration guides, installation guides, user guides, and release notes) in alignment with regular product releases;
- Revise documentation to incorporate product updates and product enhancements requested by customers and internal users;
- Proofread your own documentation and provide peer reviews to others to ensure consistent language and style, as well as the correct application of templates;
- Partner with the Technical Support and Customer Success Management teams to understand and respond to customer enablement needs;
- Collaborate with subject matter experts to validate the technical accuracy of product documentation.
What We Are Looking For:
- We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
Required Skills:
- Bachelor’s degree in English, related program, or relevant experience;
- 3-7 years of experience in a technical writing position;
- Ability to use a content management system (for example, Madcap Flare) for authoring and building documentation;
- Ability to exercise technical documentation best practices, including structured writing, and minimalism;
- Advanced understanding of grammar, spelling, and punctuation;
- Strong proficiency in proofreading/editing, writing, and verbal communication;
- Highly organized with great attention to detail and strong time management skills;
- Ability to work with cross-functional teams in an agile environment;
- Strong sense of teamwork, personal integrity, and accountability;
- Strong self-starter attitude with excellent problem-solving skills;
- Ability to learn quickly and a passion for new technologies;
- Proficiency with standard defect-tracking and source control software like Jira, GitHub, and Azure DevOps;
- Experience with HTML and CSS.
The Most Important Thing:
- We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
- CARE – We care about each other and our mission to make a difference in the world.
- OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
- DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
- EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.
Compensation & Benefits
- The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable)
Compensation Range:
- MIN: $76,300 - MID: $109,000 - MAX: $130,800 CAD
Magnet is proud to offer benefits such as:
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Top Skills
Azure Devops
CSS
Git
HTML
JIRA
Madcap Flare
Similar Jobs
Cloud • Hardware • Internet of Things • Other • Software • Semiconductor • Utilities
As an Interconnects Information Developer, you will create, maintain, and edit technical publications, collaborating with various teams to ensure quality and compliance with standards.
Top Skills:
AcrolinxAdobe FramemakerConfluenceCongreeDitaJIRAExcelMicrosoft PowerpointMicrosoft Word
Software
The Technical Writer will document workflows, maintain content repositories, revise materials, and create training resources for the technical support team.
Top Skills:
ConfluenceGoogle WorkspaceJIRASalesforce
Information Technology • Internet of Things • Software
As a Technical Writer, you will create and maintain technical documents and non-technical communications, ensuring high standards of clarity and compliance.
Top Skills:
Google Suite
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
