Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Team
Okta Customer Acceleration is looking for a UX/UI Designer to join our Knowledge, Online Support, and Communities team. This is a high-impact, strategic role focused on transforming our customer self-service experience across Okta and Auth0.
The Opportunity
The ideal candidate has a strategic, systems-thinking mindset and a proven track record of creating impactful designs that directly improve key business metrics like case deflection and self-service success. You must have deep proficiency in UX research methods to gather actionable insights that inform and validate design decisions. Experience designing for Salesforce Service and Salesforce Experience Cloud interfaces is a significant advantage.
You will have ownership over the design of our Okta and Auth0 Support Centers and Community platforms. This role will be responsible for defining and delivering digitally innovative, visually appealing, and highly effective user experiences that not only meet user needs but significantly elevate the user journey for our technical practitioners.
What you’ll be doing
You will be expected to move beyond simple execution to strategic ownership by:
- Lead UX Research and Strategy: Proactively perform mixed-methods UX research to deeply understand user pain points, needs, and behaviors, particularly on high-traffic pages where drop-offs are impacting self-service success.
- Drive Strategic Design Vision: Take a hard look at our existing experience, quickly identify friction points, and articulate a clear, data-informed strategy for improving key outcomes. This includes defining a cohesive journey between traditional self-service content and new AI-powered experiences.
- Design for Impact and Agility: Design and refine high-fidelity wireframes, detailed user flows, and interactive prototypes for complex projects that require long-term vision (e.g., balancing traditional knowledge base search with agentic, generative AI answers).
- Elevate Design Quality: Ensure all design work maintains a high degree of fidelity, visual appeal, and consistency, pushing our brand while adhering to our design system.
- Cross-Functional Partnership: Collaborate closely with Product Management, Engineering, and Content teams, acting as the design domain expert to ensure design feasibility and fidelity in the final product.
- Present and Defend Rationale: Clearly present design solutions and the data-driven rationale behind them to stakeholders, tying design decisions directly to business goals and customer outcomes.
What you’ll bring to the role
We are looking for a designer with 5+ years of experience focused on complex, strategic, and metrics-driven design projects.
- Expert in Design Tools and Systems: Expert-level proficiency with Figma and a deep understanding of responsive design principles. Proven expertise in leveraging and contributing to an existing design system to ensure consistency across large-scale products.
- Deep Self-Service Domain Expertise: Extensive experience designing and optimizing self-service support portals and online community platforms specifically tailored for technical practitioners (e.g., developers, system administrators, security engineers).
- Metrics-Driven Iteration: A strong understanding of how to define success metrics (e.g., click-through rates, case deflection), iterate on designs, and refine solutions based on user testing and performance data.
- AI/Agentic Experience (Preferred): Experience in designing the user experience for AI-powered tools, intelligent agents, or generative AI interfaces within a support context (e.g., balancing generated answers with traditional content, designing compelling prompts).
- Front-End Collaboration: A working knowledge of front-end technologies (HTML/CSS) sufficient to collaborate effectively with implementation teams, ensuring design feasibility and fidelity in the final product.
- User Empathy and Focus: Deep empathy for technical users, evidenced by a track record of translating their complex pain points and needs into intuitive and engaging solutions.
Why you'll love this role
- Own the Transformation: You will be joining at a moment of huge opportunity, tasked with taking a hard look at an under-tested experience to drive significant and measurable change.
- Impact on Metrics: Your work will directly impact critical business metrics like customer self-service success and case deflection, providing clear validation of your strategic impact.
- High Visibility and Innovation: You will be pioneering the user experience for our next generation of AI-driven customer support tools.
Why we'll be excited about you
- You are an inspiring, positive force of nature who brings energy and enthusiasm to every project.
- You are a proactive self-starter who consistently brings new, data-backed ideas and innovative thinking to the table.
- You have a passion for design and are keen to grow and take on complex challenges that further your professional development.
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What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
