Lead Canada Market Delivery team to deploy Mastercard products, manage customer experience for new program launches, drive operational excellence, consult on business and technical delivery, partner with product and sales to identify opportunities, and manage multiple projects and stakeholders.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Market Delivery
Overview
The role is responsible for managing a team of individuals in Canada Market Delivery. The Canada Market Delivery team leads the deployment of MasterCard products and services to the market and holds direct accountability for the customer experience in the new program launch as well as manages operational excellence and optimization for key customers. This includes dynamic consultation and management of both business and technical facets for product/service delivery and operational support leading both internal and external partners towards successful execution• Have you ever brought a product to market? • Do you want to be a part of a collaborative environment? • Are you motivated to stay on the cutting edge of technology? • Do you like to consult with customers to help them achieve their business goals through optimization or new product introduction?
Role • Establishes working relationships with internal delivery teams, customer support teams and customer contacts.• Partners with customers to develop annual business plans and conducts quarterly operational reviews• Executes new product and program introductions within the market to support key business priorities• Collaborates with product and sales teams to identify business opportunities through understanding of the customer's technology infrastructure
All About You • Demonstrated experience in financial services and/or related industry verticals with strong knowledge of card business• Skilled at analyzing and optimizing business processes, ensuring improvements enhance operational efficiency and customer experience.• Previous experience in mobile, e-commerce, EMV, Multi-rail payments are strongly preferred• Ability to quickly engage and influence business and technical partners• Ability to build and maintain strong, positive working relationships at all functional levels essential• Extensive, proven project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with external and internal clients.• Have superior, demonstrated external client relationship management skills
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $188,000 - $301,000 CAD
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Market Delivery
Overview
The role is responsible for managing a team of individuals in Canada Market Delivery. The Canada Market Delivery team leads the deployment of MasterCard products and services to the market and holds direct accountability for the customer experience in the new program launch as well as manages operational excellence and optimization for key customers. This includes dynamic consultation and management of both business and technical facets for product/service delivery and operational support leading both internal and external partners towards successful execution• Have you ever brought a product to market? • Do you want to be a part of a collaborative environment? • Are you motivated to stay on the cutting edge of technology? • Do you like to consult with customers to help them achieve their business goals through optimization or new product introduction?
Role • Establishes working relationships with internal delivery teams, customer support teams and customer contacts.• Partners with customers to develop annual business plans and conducts quarterly operational reviews• Executes new product and program introductions within the market to support key business priorities• Collaborates with product and sales teams to identify business opportunities through understanding of the customer's technology infrastructure
All About You • Demonstrated experience in financial services and/or related industry verticals with strong knowledge of card business• Skilled at analyzing and optimizing business processes, ensuring improvements enhance operational efficiency and customer experience.• Previous experience in mobile, e-commerce, EMV, Multi-rail payments are strongly preferred• Ability to quickly engage and influence business and technical partners• Ability to build and maintain strong, positive working relationships at all functional levels essential• Extensive, proven project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with external and internal clients.• Have superior, demonstrated external client relationship management skills
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $188,000 - $301,000 CAD
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