Serve as the primary customer-facing specialist for the company's CMS, helping clients build and optimize websites, deliver demos and training, troubleshoot issues, and provide strategic recommendations. Drive product insights from customer conversations, improve web team processes, support a portfolio of accounts, and occasionally represent the company at events.
About us
At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.
About our product
Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r
What You'll Do:
- Work directly with customers to help them create stunning websites through our CMS platform
- Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential
- Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations
- Help guide our product roadmap based on insights uncovered during hundreds of customer conversations
- Help create processes that improve efficiencies across our web team, both internally and externally
- Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure
- Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results
- Engage regularly with clients via email and phone, providing hands-on training for new features and platform updates
- Represent Roomvo at select tradeshows and industry events throughout the year—an optional but encouraged opportunity to connect with new and existing clients face-to-face
Who You Are:
- Relationship-driven—building trust and maintaining strong client connections is central to your approach
- Critical thinker with a knack for creative problem-solving
- Strong sense of leadership, who takes pride in finding solutions and owning initiatives
- Strong written and verbal communicator, comfortable engaging with both customers and internal teams
- Able to manage multiple projects at once while staying organized and responsive
- Comfortable working autonomously, but quick to support teammates with feedback, collaboration, or guidance to help the whole team thrive
- Familiarity with tools like Google Sheets or Excel is a bonus, especially when troubleshooting more complex issues
- Past experience working cross-functionally with teams like dev, marketing, or customer success is a major advantage
- Basic understanding of SEO best practices
- Experience with web-building platforms of any kind (e.g.; Squarespace, Wix, Wordpress)
- Experience with GitLab or Salesforce is a plus—while we provide training, any prior exposure is helpful
- Experience with domain transfers is a plus—while we provide training, any prior exposure is helpful
- Bonus points for design skills (Photoshop, Figma)
We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent.
About our culture
- We're a remote-first company that encourages our employees to work from where they're most productive.
- We work in tight-knit teams to cultivate an ownership mentality.
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
- We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
- Work anywhere in the world for up to 3 months!
- We value families by offering a parental leave program
- We offer a work-from-home stipend
- Your birthday (and our company's birthday) is a day off!
About Our Hiring Process
- Now: You upload your resume and complete a brief questionnaire.
- Step 1: We arrange a video call with you to assess your abilities.
- Step 2: You attend the second video interview soon after.
- Step 3: You meet one of the founders.
- Step 4: You receive an offer.
AI in Recruitment - At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices.
Expected salary range, Ontario based: $60,000 - 70,000 + other benefits.
We value exceptional talent above all else. If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation.
This is a net new position on the team.
Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at [email protected]
Take the Leap. Apply now.
Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r
You should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation.
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What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
