Account Manager|Payroll & Benefits Admin

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as HiPages, Huel, Fulham FC, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• Preferred qualifications include recognized certifications such as Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), or related HR certifications like SHRM-CP or PHR.
• Own and manage a pipeline of upsell opportunities across a portfolio of US-based US Payroll Buyer Personas customers
• Build and execute a repeatable expansion playbook - from outreach to deal close - focused solely on US payroll + Ben Admin
• Conduct value-based discovery sessions with HR, Finance, and Operations decision-maker
• Collaborate closely with Customer Success, Product, and Solutions teams to align product capabilities to client needs
• Clearly articulate ROI and business case for migrating to HiBob Payroll versus incumbent solutions or bureaus
• Maintain accurate pipeline tracking and forecasting in Salesforce and utilising the sales framework MEDDPICC to run deal analysis and identify risk
• Achieve and exceed quarterly upsell quota
• Experience of SaaS Account Management or Sales experience, with a proven track record in upselling or expansion
• Experience selling payroll software, services, or regulated HR tech in the US market strongly preferred
• Deep understanding of US US Payroll buyer personas (particularly HR, payroll and Finance functions)
• Ability to lead commercial conversations that involve compliance, operational complexity, or integration requirements
• Experience managing and forecasting a revenue-generating pipeline using Salesforce
• Familiarity with modern tools like Slack, Intercom, Zendesk, and Airtable is a plus
• Thrives in a fast-paced, change-heavy environment - ideally with startup or scale-up experience

Job Responsibilities
The Account Manager - Payroll + Ben Admin is responsible for driving net new revenue through expansion within HiBob's existing US customer base, specifically focusing on our new Payroll + Ben Admin products tailored for small and mid-sized businesses. This role is 100% upsell-focused, you'll work with current HiBob clients to identify payroll needs, position our US payroll offering as the ideal solution, and guide them through the expansion journey.
This is a high-impact role where you'll empower customers to unlock the full potential of HiBob by bringing payroll into their ecosystem; streamlining operations, eliminating silos, and delivering a truly unified people platform experience.
We're incredibly excited about this mission-critical opportunity to reshape how our customers run payroll in the US, and you'll be at the forefront of making that vision a reality .

• Drive upsell revenue for the US Payroll + Ben Admin products by identifying qualified opportunities within the existing US Payroll Buyer Personas client base.
• Be proactive with building and maintain a strong pipeline, aligning it to the MEDDPIC methodology.
• Run tailored discovery, pitch, and expansion cycles to showcase the value of consolidating payroll with HiBob.
• Build strong stakeholder relationships that accelerate decision-making and drive expansion adoption.
• Collaborate cross-functionally to ensure seamless handoffs, contribute to competitive insights, and maintain a high-quality customer experience throughout the upsell process.

Base salaries for this role range from $85,000 - $115 ,000 per year. Additionally this role has a variable compensation component.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!