Worker Sub-Type:
Regular
Job Description:
Location: Fulltime, onsite Ottawa
Integration/Support Developer (Services Team)
Company:
BlackBerry® QNX® is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides expert support and services for building the world’s most critical embedded systems. We are the embedded experts. BlackBerry QNX was born in embedded, and provides time-tested and trusted foundation software, including our deterministic microkernel real-time operating system (RTOS), safety-certified products, middleware and security solutions, all purpose-built for embedded systems.
BlackBerry QNX software is trusted by more than 68% of the Electric Vehicle market by volume, 24 of the top 25 EV manufacturers and is running in more than 235 million + vehicles globally. Our foundation products have been pre-certified to ISO 26262 ASIL D and we offer a broad range of board support packages, professional services, AUTOSAR adaptive support and middleware solutions – from acoustic management, to digital cockpits to advanced driving assistance (ADAS) - to accelerate development and help OEMs meet Start of Production (SOP) dates.
Job Summary:
The role of the Systems Software Developer is to deliver professional integration services and solutions for all QNX products. In this role you will resolve complex technical issues and use innovative thinking in the development and delivery of solutions for customer issues. The Systems Software Developer acts as a consultative partner providing expertise, analysis and advice to external customers. The Systems Software Developer will develop and maintain strong working relationships with various internal stakeholders, in order to resolve issues that positively impact the customers experience.
Key Accountabilities:
Conducts varied trouble shooting and customer service work related to all QNX products (Networking, USB, Kernel, Safety, Security, Hypervisor, Graphics, IDE, tools, etc…). Documents, supports and resolves consumer inquiries pertaining to QNX products and escalates to the appropriate parties when required. Collaborates with peers to proactively, and reactively resolve technical issues and demonstrates innovative thinking.
Minimum Required Qualifications:
Education and Experience
- Post-secondary certificate or diploma in Computer Science, Mathematics, Engineering, or another related field;
- 1-3+ years customer service experience in related environment;
- An equivalent combination of education and/or experience may be considered;
Technical Requirements
- Must have strong C programming skills;
- Must have excellent interpersonal and customer service skills;
- Must have excellent written and verbal communication skills;
- Knowledge of shell scripting languages, GCC and GDB is considered an asset;
- Experience working on large projects with high levels of integration would be an asset;
- Excellent problem solving and analytical thinking/innovation, including the ability to identify and analyze technical problems;
- Working knowledge of POSIX/Unix operating system and embedded software development principles;
- Exceptional time management and multi-tasking skills;
- Proven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentiality;
- Hands on experience with embedded systems is an asset;
- Enthusiasm and a desire to learn about new technologies;
Scheduled Weekly Hours:
40
Top Skills
What We Do
BlackBerry (NYSE: BB; TSX: BB) provides intelligent security software and services to enterprises and governments around the world. The company secures more than 500M endpoints including 195M+ cars on the road today. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver innovative solutions in the areas of cybersecurity, safety and data privacy solutions, and is a leader in the areas of endpoint security, endpoint management, encryption, and embedded systems. BlackBerry’s vision is clear - to secure a connected future you can trust.
