Customer Account Manager, Digital Sales Executive | IFS Cloud

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Digital Sales Executive (DSE) is responsible for sales and customer relationships including ensuring the timely and successful renewal of contracts for the assigned territory. The DSE will work closely with Regional Renewals lead, Install Base Sales and other key stakeholders in the region.

RESPONSIBILITIES

• Ensure the timely and successful renewal of software contracts to deliver your monthly, quarterly and annual targets.
• Identify and qualify potential customers opportunities through various methods, including email campaigns, one to one customer conversations and leveraging social media platforms.
• Proactively engage with customers to address concerns, answer questions and provide quotations and renewal motivations.
• Negotiate renewal agreements, including uplifts, up-sell and contract alignment with the current usage requirements.
• Collaborate with Install Base Sales Representatives and cross-functional teams to achieve sales targets and exchange valuable customer insights.
• Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis.
• Seek out and execute on upsell opportunities including co-termination and multi-year Renewals
• Maintain and update CRM records to summarize all customer contacts and opportunities. Ensure the integrity of customer information is developed and maintained to a required standard in all systems
• Collaborate with legal and finance teams to ensure compliance with contract terms and financial objectives.
• Able to support and work effectively with a minimum of 40-60 customers.
• Adhere to all internal sales processes and approvals.
• Preparation of paperwork such as subscription renewal order forms – to be sent to customer ahead of their subscription anniversary to obtain necessary renewal paperwork (signed order forms and PO’s).

What We’re Offering

• Salary Range: $100,000 - $110,000 plus up to 100% bonus potential
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

• Good organizational skills and attention to detail, capable of managing multiple priorities and meeting deadlines.
• Strong communication and presentation skills with the ability to confidently interact with senior leaders.
• Excellent English (+ other language requirements in the region?)
• Collaborative mindset and the ability to build effective relationships both in the company and with the customer and partners.
• Must be able to work well in high pressure situations
• 2+ years’ experience in business development, renewals, sales, account management or equivalent customer facing role
• Knowledge in IFS.com or comparative technologies including ERP, EAM and/or FSM
• Knowledge of Energy & Utilities market beneficial
• Work with channel and partners to ensure timeous, optimal renewals.
• Strong sales track record or meeting and exceeding quota.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer