Similar Jobs at AffiniPay
Fintech • Legal Tech • Payments • Sales • Software
The Billing Specialist will manage invoicing, payment collections, and account reconciliations, ensuring accurate billing and compliance with regulations. They will utilize Stripe for billing operations and provide customer support while preparing reports for leadership.
Top Skills:
ExcelGoogle SheetsNetSuiteQuickbooksStripeWorkdayXero
Fintech • Legal Tech • Payments • Sales • Software
As a Senior Full Stack Engineer, you will enhance our payment processing platform, implement features, mentor developers, and ensure application scalability and security.
Top Skills:
AWSDockerHelmJavaScriptJqueryKubernetesMySQLPostgresReactRuby On RailsSQL
Fintech • Legal Tech • Payments • Sales • Software
The Workday Financials Systems Manager will lead the configuration and support of Workday Financials, assess optimization opportunities, develop reports, and train staff while ensuring compliance and data security.
Top Skills:
WorkatoWorkday Financials
Customer Support is at the heart of AffiniPay that is the leading legal practice management software designed specifically for the legal industry. We are looking for a tech-savvy individual with strong relationship-building skills that is looking to help customers succeed as you will play a major part in supporting our rapidly growing customer base. You will engage with attorneys and legal staff via inbound and outbound customer interactions to resolve issues, identify solutions to unique business challenges, provide product training and brand representation. You will be able to increase customer product knowledge and loyalty while working collaboratively with our Onboarding, Sales, Product and Marketing teams.
What You'll Do
About You
What You'll Do
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Serves as a brand ambassador in all customer interactions
About You
- 1+ years in a customer-facing role (Support, Customer Success or Business Development)
- Ability to develop strong client relationships, manage expectations, and critically problem-solve
- Ability to present, communicate, and work effectively with other internal teams
- Outstanding probing and listening skills
- Ability to adapt and work efficiently in a rapidly changing dynamic team environment
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- SaaS support experience and/or legal experience desired
- Proficient in English
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The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
