Compa is a venture-backed SaaS startup revolutionizing the future of compensation.
In a dynamic job market with hiring challenges, accountability, and the rise of AI, companies need the best data to stay ahead of industry changes, competition, and costs. Compa has developed the premier real-time compensation data platform, delivering top-tier compensation intelligence to leading enterprise teams.
Compa is a compensation intelligence company built to augment enterprise compensation teams in the era of AI.
Our customers include the world’s biggest companies: Apple, NVIDIA, Tesla, Mastercard, T-Mobile, Sanofi, Moderna, Gilead Sciences, and more.
The Role:
As Director of Technical Services, you will lead the delivery of world-class technical onboarding, support, and strategic advisory services to Compa’s enterprise customers.
This is a highly cross-functional role that combines customer success, technical expertise, and operational leadership. You'll shift the team from reactive support to proactive partnership—using data to monitor usage, optimize performance, and prevent churn before it starts. You’ll design scalable processes, lead technical workshops, and drive measurable improvements in customer adoption, retention, and satisfaction.
In this role, you will:
Lead and mentor a high-performing team across technical account management, implementation, and solution architecture
Drive proactive customer health monitoring, performance analysis, and usage optimization
Develop and deliver technical onboarding, re-onboarding, and custom workshop offerings to deepen customer engagement
Collaborate with Sales and Insights to identify expansion opportunities and reduce time-to-value
Improve CSAT, NPS, and renewal rates through operational rigor and customer advocacy
Manage complex technical escalations with urgency, empathy, and clear communication
Represent the “voice of the customer” to internal teams, influencing roadmap and product direction
Build the systems, processes, and knowledge base that enable consistent, white-glove service at scale
Minimum Qualifications:
8+ years of experience in technical services, customer success, or technical support leadership, ideally in SaaS or enterprise software
Proven ability to lead cross-functional teams and drive strategic customer outcomes
Strong understanding of implementation, onboarding, and customer lifecycle best practices
Experience using data to monitor customer health, drive adoption, and reduce churn
Excellent communication and executive presence with both technical and non-technical stakeholders
Demonstrated ability to manage escalations and resolve complex technical issues effectively
Preferred Qualifications:
Experience delivering paid technical services such as workshops or strategic advisory sessions
Familiarity with common customer-facing tech stacks (e.g., CRMs, ticketing systems, usage analytics)
Background in working with large enterprise customers with complex technical environments
Strong project management skills and comfort building processes from the ground up
Passion for customer advocacy, operational excellence, and scaling high-touch services
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Compensation Range: $190K - $230K
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