Implementation Leader II

Description and Requirements
This position has a pre-identified candidate.
Role Value Proposition
Under supervision of Manager and/or Mentor, this role is responsible for the successful implementation of core or voluntary products for new customers and existing customers adding products in the Regional Market (1,000-4,999 lives). The role will have significant customer and broker contact and be responsible for the overall satisfaction of customers and brokers with the implementation process.
In this role, Implementation Leaders participate in post-sale activities by setting up or converting client cases, reviewing sold plan(s) and developing and following project timelines. This role will partner with other business units (Sales, IT, Contracts, etc.) to ensure that implementations are delivered consistently, timely, and accurately.
Key Responsibilities

• Facilitate calls with customers and brokers to ensure accurate completion of all key deliverables in the implementation process.
• Obtain required information to complete the installation process from sales and service partners, brokers and customers.
• Complete final review of plan design features and administrative services and communicates to the implementation team.
• Identify implementation-related problems and work with manager or senior staff to resolve issues.
• Effectively load administration systems to ensure accurate plan design and efficient customer structure.
• Conduct weekly or periodic status meetings with various parties to review progress and resolve issues.
• Work with Product, Underwriting and Contract partners to review and execute legal documents.
• Responsible for updating and maintaining workflow and reporting systems.
• Transfer cases to the appropriate administration group once implementation is complete.
• Participate on Continuous Improvement and strategic Projects during off peak season.
• Perform other duties as assigned or required.

Essential Business Experience and Technical Skills
Required:

• Bachelor's degree or 3+ years relevant business experience
• Strong communication and customer service skills
• Detail oriented and organized

Preferred:

• Client-facing Project Management experience

The expected salary range for this position is $53,000 - $65,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$53,000 - $65,000
#BI-Hybrid