The manager will oversee dispute workflows and a team of analysts, ensuring compliance and continuous improvement while managing service providers.
At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.
For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.
We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.
About the role
As both a card program manager and a card-not-present merchant, Super.com has a multitude of complex dispute workflows. This is a newly created role to optimize those workflows as the company grows, while balancing financial performance and compliance. This role will manage a combination of service providers and in-house analysts, while collaborating cross-functionally to drive positive change in areas that affect disputes. The ideal candidate has hands-on representment experience with both fraud and non-fraud cases, and has a knack for connecting disputes to operational root causes.
What you'll be working on:
- Manage customer disputes to be compliant with relevant rules and standards, including card network monitoring thresholds
- Manage a team of analysts, ensuring the team’s work aligns with business priorities and meets quality standards
- Oversee dispute service providers, driving a proactive response to changes in the business and compliance with SLAs
- Prepare regular reporting on disputes for internal and external stakeholders
- Use data to drive continuous improvement in disputes processes
Who we're looking for:
- 5+ years of experience with card-not-present disputes, including hands-on representment experience and deep knowledge of card network standards
- 2+ years of people management experience
- Strong analytical skills, including proficiency with enterprise-grade business intelligence tools such as Looker or Tableau
- Strong critical thinking skills
- Resourceful and self-motivated
Bonus points for:
- Knowledge of Regulation E and Regulation Z from the perspective of a card issuer
- Knowledge of the US ACH system
- Basic SQL skills
- Bachelor’s degree in Business Administration or related major; advanced degree preferred
We’ve got you covered
- We are remote first: You have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms
- Other perks include: unlimited PTO, recharge days, travel discounts on Travel, Weekly UberEats credit, annual company offsites
- We welcome new family additions with generous parental leave and a flexible return-to-work plan
- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets
- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
Top Skills
Looker
SQL
Tableau
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