The Product Operations Manager will drive customer and market insights into product management, streamline processes, and oversee operations shaped by data analytics and user feedback.
Who we are:
Who you are:Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
At Geotab, we are always looking for amazing talent who can contribute to our growth and deliver results! We are seeking a Product Operations Manager – Customer & Market Insights who will be responsible for enabling our Product Management and Customer teams to deliver amazing products at scale by ensuring actionable customer and market insights inform every stage of the product lifecycle. If you love technology and are keen to join an industry leader — we would love to hear from you!
What you'll do:As a Product Operations Manager – Customer & Market Insights, you will champion Product Research by leading the strategy and execution for leveraging external insights across Geotab. Your focus will be on designing scalable systems for gathering, synthesizing, and making customer and market perspectives accessible to product planning and delivery teams. You will enable Product Management and Customer-facing teams to act on insights more effectively, driving improvements that align with both user needs and business priorities. You will also contribute to broader Product Operations initiatives—streamlining processes, supporting roadmap execution, and driving operational excellence across the product lifecycle. This includes facilitating cross-functional collaboration, optimizing tooling and feedback channels, and participating in internal product enablement activities.
To succeed in this role, you’ll be a strong communicator, a self-starter with analytical thinking, and a skilled collaborator. You’ll have the ability to manage multiple priorities, deliver programs from concept to execution, and influence decision-making through well-crafted insights.
How you'll make an impact:- Streamline processes for collecting, synthesizing, and disseminating customer and market insights.
- Manage internal documentation for customer feedback, market research, and user research.
- Collaborate with sales, support, design, and engineering to resolve feedback friction points.
- Oversee the continuous improvement of user research and market intelligence practices.
- Establish systems for collecting, aggregating, and making customer and market evidence accessible.
- Integrate customer feedback and market intelligence into product planning and development.
- Define, track, and analyze key product metrics (NPS, North Star, user behavior) to inform customer needs and market opportunities.
- Lead competitive analysis, market sizing, and industry trend research to identify opportunities and risks.
- Ensure customer and market insights are central to key product events and strategic planning.
- Manage the product management tech stack, focusing on tools for insight collection, aggregation, analysis, and accessibility.
- Develop and deliver training and playbooks on user research, market analysis, and leveraging customer and market insights.
- Support and promote the use of product tools for deeper customer and market insights and trends.
- 3-5 years of required previous experience in any of the following areas: Product Management, Product Operations, UX Research, Research Ops, Design Strategy.
- Demonstrated experience championing Product Research and Customer & Market Insights, specifically in: collecting, synthesizing, and enabling access to qualitative and quantitative customer feedback from diverse sources (e.g., user interviews, surveys, support tickets, sales win/loss analysis, customer reviews) for product teams.
- Strong understanding and experience with market research techniques, including competitive analysis, market sizing (TAM/SAM/SOM), and industry trend identification.
- Proven ability to streamline user research processes, including managing participant databases and insights repositories to enhance research accessibility and reusability.
- Strong analytical skills and comfort using tools like Google BigQuery, Superset, or other analytics platforms to turn raw data into actionable insights relevant to customer and market understanding.
- Proven ability to work across strategy and execution, moving between high-level planning and detail-oriented tasks.
- Familiarity with roadmapping or task management tools (e.g., Jira, Productboard, Aha!).
- Excellent verbal and written communication skills; comfortable facilitating discussions and presenting to cross-functional teams.
- Strategic mindset with the ability to manage priorities, influence stakeholders, and drive initiatives to completion.
- Comfortable with ambiguity and adaptable to change in a fast-paced SaaS environment.
- Post-secondary education in Business Administration, Statistics, Data Science, Economics, Psychology or a related field—or equivalent work experience.
- Experience and confidence in facilitating, as well as presenting at meetings and presentations with large audiences (could even be a company wide town hall).
- Experience and confidence in working with all levels of the business - from c-suite to individual contributor (IC) level. Not afraid to make suggestions, to articulate your point of contention, or roll out net-positive changes that might not please everyone, every time.
- Entrepreneurial mindset and comfortable in a flat organization.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
Top Skills
Aha!
Google Bigquery
JIRA
Productboard
Superset
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