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Project Manager, Creative Services (Contract Role - Maternity Coverage)

Reposted 11 Days Ago
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Ontario, ON
Junior
Ontario, ON
Junior
Manage pre-production and production for projects, ensuring they meet goals in time, scope, and budget while providing exceptional customer service.
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The Project Manager will manage the overall planning, control, status reporting and delivery of a low to moderately complex project to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements. The Project Manager is the day-to-day, primary contact for customers as it relates to all phases of pre-production, production and post-production, while ensuring exceptional customer experience and quality of work.

JOB DUTIES

(* denotes an “essential function”)

     *Manage the overall planning, control, status reporting and delivery of projects from start to completion to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.

     * Primary contact for customers as it relates to photo and video production to ensure exceptional quality work and customer experience

     * Secondary contact for customers as it relates to sales

     * Leading client calls (program kick-off call, pre-production call)

     * Leading internal client briefs as a passionate brand champion for all their clients

     * Leading development of all pre-production documents

     * Working collaboratively with all internal teams to deliver on the brand’s style

     * Arranging client product shipment, and manages any follow-up inquiries to ensure it arrives on time

     * Running production date for all clients (get clients settled upon arrival, join virtual studio for remote clients, etc.)

     * Keeping all content program information up-to-date using Tag Canada’s program management software

     *Implement project schedules and coordinate resources ensuring all activity is completed to the agreed deadlines.

     *Communicate consistently with project stakeholders and executives as appropriate, ensuring deliverables are being met by all team members at all stages of the project

     *Develop and maintain a strong relationship with the client and consistently strive to exceed their expectations. Maintain a good understanding of the client and their organization

     *Build consultative relationship with external and internal clients

     *Manage to and achieve budget goals set for projects

     *Utilize appropriate tools and technology to execute on-time delivery

     *Ensure issues requiring escalation are routed to the appropriate contact and resolved

JOB QUALIFICATIONS

     Bachelors and/or post-graduate degree in Communications, Advertising, Media Studies or a related field (a combination of education and experience can be substituted)

     2+ years of experience in an office and/or agency environment (previous production experience is an asset)

     Demonstrate a solid understanding of one or more of the following: print production, digital production, reprographics, social media, broadcast

     Experience in artwork and production process (life cycles and copywriting)

     Mac experience preferred

     Good understanding of project management principles

     Good understanding of job-tracking systems and/ or Project Management software

     PMP preferred

     Demonstrated experience in managing projects of low to medium complexity to successful completion; able to handle multiple concurrent projects

     Is strong team player

     Excellent customer service skills

     Strong verbal and written communication skills

     Excellent attention to detail

     Excellent time management and problem solving skills

     Proven ability to handle stressful situations and deadline pressures

     Excellent planning and organizing skills; ability to plan for all eventualities and provide solutions to issues

     Demonstrated problem solving skills

     Good analytical and budgeting skills

     Strong proficiency in Microsoft Office - Excel, Word, Outlook, PowerPoint, Teams

Top Skills

macOS
MS Office
Project Management Software
Tag Canada Software

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