SUMMARY
Working within the Leger Opinion team a Project Manager, under the supervision of the Director, is responsible for supporting the various parties involved in the life cycle of a Web mandate, from beginning to end.
This role requires the ability to manage projects from start to finish, ensuring everything runs smoothly while maintaining constant and effective communication with clients. It involves overseeing various sample-only projects simultaneously.
To be successful in this role, you should have excellent interpersonal skills to build and maintain client relationships, the ability to coordinate multiple stakeholders and project elements effectively, and a solid understanding of the technical aspects of web mandates and related projects.
RESPONSABILITIES
- Client Management: Build trust with clients by understanding their needs, providing proactive solutions, and delivering exceptional customer service.
- Project Execution: Manage sample only data collection projects from initiation to completion, ensuring timelines, budgets, and quality standards are met.
- Sampling and Coordination: Develop accurate sampling plans, coordinate fieldwork, and ensure sample representativeness.
- Quality Assurance: Test web questionnaires for functionality, logic, and ethical standards, while proactively identifying and solving issues.
- Administrative Oversight: Monitor project costs, validate budgetary parameters, and manage billing for completed mandates.
- Team Collaboration: Foster a dynamic work environment by promoting open communication, sharing knowledge, and maintaining strong team relationships.
QUALIFICATIONS
- At least two (2) years of experience in the market research industry at the operational level
- Problem-Solving Skills: Ability to identify potential challenges and develop effective solutions to address them
- Communications skills: Excellent written and verbal communication skills
SKILL SET
- Quickly understand and respond to client needs, proactively proposing solutions
- Efficiently manage change requests and make decisions impacting service quality
- Establish and maintain strong, trust-based relationships with clients and teams
- Demonstrate excellent project management skills, including clear communication and multitasking across various projects
- Mobilize and engage teams, even without direct authority, to achieve project goals
- Command technical and internal IT tools relevant to project management and execution
Knowledge of English is required for this position, as the candidate will need to communicate regularly, both orally and in writing, with colleagues, partners, or suppliers located outside Quebec, draft bilingual internal documents, and participate in meetings held in English. The employer has assessed the possibility of redistributing tasks or using language support tools, but has concluded that proficiency in English is essential to carrying out these duties.
