Manage the renewal process for software subscriptions, engage customers, communicate with internal teams, generate quotes, and ensure reporting deadlines are met.
Your role at Dynatrace
A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.
Role & Responsibilities
What will help you succeed
Minimum Requirements
Preferred Requirements
Desired Skills/Competencies
Why you will love being a Dynatracer
A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.
Role & Responsibilities
- Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
- Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
- Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
- Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
- Working closely with Account Executives and Customer Success Managers on customer strategies and sales plans
- Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
- Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
- Provide information for internal management reporting.
- Meet all contractual and reporting deadlines.
- Perform additional duties as required.
What will help you succeed
Minimum Requirements
- Fluency in both English and Portuguese languages is required.
- Experience working with software renewals.
Preferred Requirements
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
- Proven ability to manage high volumes of renewals at any given time.
- Self-starter, highly motivated, and committed to getting results.
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting.
- Excellent word processing and spreadsheet experience in MS Word and Excel
- Salesforce.com knowledge
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting.
- Excellent word processing and spreadsheet experience in MS Word and Excel
Desired Skills/Competencies
- Knowledge of Dynatrace software products
- Knowledge of licensing and product pricing
- Basic Sales skills
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Top Skills
Excel
Ms Word
Salesforce
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