PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is growing, and we are looking for an experienced Product Manager to help drive the strategy and execution of our enterprise application ecosystem. As a Product Manager, you will bridge the gap between business needs and technical implementation, ensuring our enterprise applications deliver maximum value while maintaining scalability, reliability, and security.
About This Role
Together with the enterprise applications team, you will have the opportunity to shape the vision and roadmap for PagerDuty's growing suite of applications, focusing on our core business systems including Salesforce, Zuora, CPQ, Marketo, and DocuSign.
Responsibilities
- Work closely with stakeholders to identify opportunities for automation, integration, and process improvement that drive business value and operational efficiency.
- Create data-driven product roadmaps within your product area aligned with strategic business objectives.
- Partner with Engineering, Sales, Finance, Marketing, and Customer Success teams to gather requirements, prioritize features, and ensure successful delivery of technical solutions that meet business objectives while maintaining system integrity.
- Own the technical product backlog and work closely with Salesforce Developers and Administrators to translate complex business requirements into clear technical specifications, ensuring solutions are scalable, maintainable, and follow best practices.
- You champion data-driven thinking by establishing and tracking key metrics, conducting user research, and analyzing system usage patterns to identify areas for improvement and optimization.
- Manage the full product lifecycle from conception to launch, including writing detailed product requirements, coordinating cross-functional resources, and ensuring successful deployment and adoption of new features.
- You're comfortable navigating uncertainty and stay positive facing challenges in a fast-paced growing environment.
Requirements
- 5+ years of technical product management experience, with at least 3 years focusing on enterprise applications or CRM systems
- Strong understanding of Salesforce platform capabilities, including custom development, integrations, and declarative tools
- Experience managing complex technical projects involving multiple enterprise systems and stakeholders
- Demonstrated success in driving cross-functional initiatives in a high-growth technology company
- Strong technical background with the ability to understand and discuss technical concepts with developers
- Ability to manage change and influence others
- Experience with Agile development methodologies and modern DevOps practices
- Excellent analytical and problem-solving skills with data-driven decision making
- Outstanding communication and presentation skills with the ability to translate technical concepts for non-technical audiences
- Salesforce Administrator Certification is a plus
- Experience with CPQ implementations and subscription-based business models preferred
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Santiago office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
