It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
ServiceNow is looking for a Senior Executive Recruiter to lead high-impact executive searches, primarily supporting Go-To-Market functions with the flexibility to partner on Corporate Function searches as needed. This role sits at the Senior Director, VP, SVP, and C-level, requiring deep market expertise, executive presence, and the ability to advise senior stakeholders on talent strategy in a fast-moving, high-visibility environment.
What you get to do in this role:
- Serve as a strategic executive search partner to senior leaders and hiring managers across Go-To-Market functions (Sales & Customer Success) with the flexibility to support Corporate Function executive searches as business needs require
- Design and execute talent engagement strategies for Senior Director, VP, SVP, and C-level roles
- Deeply understand the strategic priorities, org structure, and talent needs of GTM leadership to shape search strategy accordingly
- Partner with Coordinators and Sourcers to run an efficient, high-touch search operation
- Build and execute innovative pipeline strategies — market mapping, referral generation, competitive intelligence, executive networking, and passive candidate engagement
- Identify, engage, and activate senior passive talent through advanced sourcing techniques (Boolean, LinkedIn, direct market research)
- Deliver diverse, qualified executive pipelines and build long-term relationships with senior talent and external networks
- Assess candidates through executive-level screening and interviewing, evaluating both leadership capability and cultural/strategic fit
- Track and report pipeline progress, search status, and market intelligence to senior stakeholders, including executive leadership
- Analyze market trends, compensation benchmarks, and competitive talent data to advise executives on hiring strategy and market positioning
- Partner cross-functionally (HRBPs, Compensation, Legal, Comms) to deliver a seamless, high-touch candidate experience aligned to ServiceNow's brand and values
Qualifications
What we look for:
- Experience leveraging AI in recruiting workflows, sourcing, market research, candidate engagement, or data synthesis
- 10+ years of executive search experience, ideally with a mix of search firm and in-house experience, with a strong track record recruiting Senior Director and above, including VP/SVP/C-level searches
- Deep experience recruiting for Go-To-Market functions (Sales & Customer Success), with the versatility to support Corporate Function searches when needed
- Proven ability to build and manage senior-level talent pipelines for hard-to-fill, high-visibility roles
- Strong candidate engagement skills, with the executive presence to activate and advise senior passive candidates
- Skilled at assessing executive-level technical, leadership, and cultural fit
- Strong market/industry knowledge — competitor landscape, executive talent pools, and relevant networks/conferences
- Ability to build trusted relationships with senior hiring managers and effectively influence executive decision-making
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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