Senior Manager, Implementation Consulting

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
Responsibilities include managing a team that will successfully implement the company's accounting software products. Candidate must have proven leadership, superior communication and client management skills to maintain positive employee and client relations. Candidate must be a self-starter, who is able to work in a fast-paced dynamic environment. The Senior Implementations Manager will report to the Director, Managed Services who reports to the VP, Services who reports to the CCO.
You'll Get To:

• Lead a high-performing team of consultants to achieve billable utilization and revenue targets, departmental goals, and project success, while ensuring adherence to internal processes.

• Oversee multiple concurrent BlackLine implementation projects, seamlessly integrating solutions with customer systems and processes.

• Serve as a hands-on manager, implementing a personal portfolio of projects and maintaining a billable utilization target.

• Attract, develop, upskill and retain top talent, fostering a collaborative and productive team environment.

• Serve as the primary point of contact for customers and partners, managing project timelines, escalations, and providing expert guidance on best practices.

• Ensure successful project outcomes by offering strategic recommendations and support to both the team and other customer service departments.

• Maintain strong customer relationships through proactive communication, follow-up, and timely responsiveness.

• Continuously improve and streamline implementation processes by updating documentation and developing new processes and procedures.

• Collaborate effectively with BlackLine teams across product, sales, and customer success to drive alignment and ensure a cohesive customer experience.

What You'll Bring:

• Proven experience in managing a team of 10 to 15 individuals

• Proven experience to balance multiple project escalations at any given time

• Demonstrated experience communicating and presenting to a diverse set of people across groups, organizational levels and departments

• Strong decision making and problem-solving skills

• Excellent communication skills, strong organizational skills and attention to detail are essential

• Bachelor's degree and 10+ years related experience

• Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience

• Professional experience in consulting, technology implementation, change management or related field expertise

• Knowledge of MS Office, MS Project, Salesforce/CRM, Accounting Software

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.