Senior Technical Program Manager

Are you excited by the challenge of delivering complex, multi-functional technology programs that directly impact institutional sales, distribution, and client servicing? Lead central initiatives to scale, innovate, and deliver excellent client experiences as a Technical Program Manager in our technology organization. This is a unique opportunity to work at the intersection of technology, sales enablement, and client engagement—driving programs that support our mission to empower institutional teams with modern, data-driven solutions.

Position Responsibilities:

•Lead the delivery of technical programs that support institutional distribution, sales enablement, and client servicing platforms.

•Partner with business customers, product partners, and engineering teams to define program goals, technical requirements, and delivery timelines.

•Manage program execution across multiple squads, ensuring alignment with enterprise architecture, regulatory standards, and business priorities.

•Track and communicate progress, risks, and dependencies to customers across IT and the institutional business.

•Translate complex business and regulatory needs into scalable technical solutions and implementation plans.

•Develop and maintain documentation, reusable patterns, and governance processes to support long-term sustainability.

•Collaborate with domain experts to assess the impact of change and ensure readiness across impacted teams.

•Stay informed on emerging technologies and regulatory trends relevant to institutional client servicing and distribution.

Required Qualifications:

•7+ years of experience in technical program or product management, preferably in financial services.

•Demonstrated success in coordinating extensive, multi-functional programs involving various collaborators and interconnections.

•Good understanding of modern software development practices, architecture, and regulatory compliance.

•Ability to analyze large datasets, using SQL, Databricks, or Python.

•Experience with data visualization and exploration tools like Power BI or Tableau.

•Outstanding communication, organizational, and partner management skills.

•Ability to navigate ambiguity and drive clarity in complex environments.

Preferred Qualifications:

•Experience supporting institutional sales, distribution, client servicing or investment management platforms.

•Familiarity with CRM systems, data analytics, and workflow automation tools.

•Understanding of regulatory frameworks impacting institutional financial services (e.g., SEC).

•Exposure to agile (Scrum) methodologies and enterprise delivery frameworks.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.