Sr. Director, Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing:

Reporting to the Vice-President, Client Operations, the Senior Director, Credit Processing Services is accountable for the delivery of sustainable operational excellence through innovative, data-driven, resilient, lean scalable services across multiple operations units. The Senior Director designs and executes on a strategy that delivers operational excellence, client experience, continuous improvement, accelerating automation and digitization and cultivating a positive environment. The Senior Director is responsible for managing the Credit Processing Services Large Corporate, Agency and Trade Finance Operations teams. As the Senior Director, Operation Management you will be accountable for the strategic direction of these team. The role applies knowledge of lending products and loan administration practices in the following regions; Canadian and International Large Corporate, Global Syndications and Global Trade Finance. As a member of the Credit Processing Team, this role participates in process improvement and quality initiatives in order to enhance the quality of client service and increase operational efficiency.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

How you’ll succeed:

• Flexibility and adaptability – responding to changes in the industry, technology and regulatory landscape
• Foster innovation – within operation processes to enhance efficiency and effectiveness
• Identify risks – assessment and mitigation strategies to safeguard stakeholders’ interests
• Leading effectively – effectively lead and motivate diverse teams to deliver impactful results in a dynamic and transformational environment
• Communicate effectively – articulate complex operational strategies and processes to collaborate effectively with a broad range of internal and external stakeholders
• Change and execute – strategic management and execution to oversee large scale change across multiple business units

Who you are:

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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