Technical Project Coordinator

Technical Project Coordinator - Data Integrations

Solink is a different kind of data analytics software company.  We've successfully made video security a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, and even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there.  We are venture-backed and focus on continuous execution to delight our customers.  We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

The data team manages over 300 integrations to various data sources and is constantly building more. As our customers build reports and dashboards, they’ll also have feedback on what’s not working well and additional valuable functionality that the integrations should have. 

The Technical Project Coordinator for the data integrations team will be primarily responsible for taking ownership of the change request process, analyzing each step from submission to completion, to determine the most efficient path to address these requests. As requests are submitted, it is important to have an effective process that includes scalable and repeatable methods of evaluating each request, ensuring all the required information is included, managing expectations of stakeholders, and communicating all relevant information accordingly. This person will need to continuously evaluate the process to identify and address inefficiencies to ensure best use of resources, resulting in high customer satisfaction. 

An ideal candidate is one who is able to effectively manage many concurrent tasks, build strong relationships with other teams, and can implement practical processes for repeatable tasks.

WHO YOU ARE 

• You have a minimum 2 - 3 years experience in an IT Project Management type role.

• A clear communicator who can translate between technical and non-technical stakeholders.

• Strong understanding of API architecture and integration best practices

• Possess strong analytical problem-solving skills, and excellent attention to detail.

• Able to pick up technical conversations and concepts quickly.

• You have a proven ability to take complete ownership of problems from identification through to resolution.

• You have Top-Notch written and verbal communication skills
  

Bonus if you…

• Experience developing and/or integrating APIs

• Have experience with project management tools

• Have basic experience in Networking, Linux

SECURITY REQUIREMENTS:

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

WHAT WILL YOU DO?

• Take ownership of support and integration requests, and coordinate between customer, partner and internal teams to push each request through to completion

• Track and communicate status, blockers and estimated completion dates of each request to relevant stakeholders to manage expectations effectively

• Develop strategies to identify and minimize blockers and bottlenecks in development processes

• Build and manage relationships between the integrations team and internal and external parties
  

WHAT IS SOLINK?

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics, and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions… 

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact. 

WHY WORK AT SOLINK? 

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life.  We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun… 

All that - PLUS we offer…..

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance);

• Opportunities for growth based on merit, skill, and initiative;

• Friendly, welcoming, and team-oriented atmosphere that fosters collaboration;

• A creative and innovative environment that mentors supports, motivates, and inspires you to make an impact;

• Interesting and exciting assignments ranging in size, type, and complexity;

• An “open-door” policy where communication and brainstorming are encouraged;

• A really positive and fun environment working with an incredibly ENERGETIC team;

• Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);

• Monthly reimbursement toward a health and wellness program; 

• Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams,  so-lunches, team builders, and much more)

• Please note: We currently operate within a hybrid model.
  

Solink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you need accommodations, please email [email protected].

We know that everyone has different experiences and that’s what makes all of us so unique. Solink is an Equal Opportunity Employer. We’re looking at building our team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, and an open and inclusive work environment and we encourage all candidates with interest to apply. We will provide accommodation on request through all parts of the selection process.