interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
We are seeking a highly skilled and dynamic Program Manager based out of San Jose, CA with a strong background in AI and banking, complemented by extensive project management experience in both startups and larger global settings. This individual will play a pivotal role in managing complex programs at the intersection of AI and banking, overseeing the full lifecycle of projects, and driving strategic initiatives that enhance operational efficiency and innovation.
Key Responsibilities
- End-to-End Program Management: Lead large-scale, full-cycle programs with global reach, utilizing Agile methodologies (Scrum/Kanban) to deliver successful outcomes on time, within scope, and within budget.
- AI & Banking Expertise: Leverage deep knowledge of the banking domain, AI-driven technologies, and related project execution processes to drive program success. Contribute to defining and shaping AI solutions tailored for the banking sector.
- Cross-Functional Leadership: Coordinate and collaborate with diverse, cross- functional teams (Product, DevOps, Engineering, Offshore) to ensure seamless delivery of complex initiatives. Manage virtual teams across multiple time zones and cultures.
- Risk & Change Management: Proactively identify risks and lead efforts to mitigate issues throughout the program lifecycle. Drive change management processes to ensure smooth transitions and stakeholder alignment.
- Project Planning & Execution: Oversee detailed project planning, KPI definition, resource allocation, timeline tracking, and execution using industry-leading tools (Rocketlane, JIRA,,,)
Qualifications
- Experience: 5-10 years in program/project management leading large-scale, end-to-end programs.
- Technical Expertise: Proficiency in project management tools (JIRA, SmartSheet, MPP, OpenAir), resource tracking systems, and Agile frameworks (Scrum/Kanban). Solid understanding of engineering processes and the integration of AI within the banking sector.
- Certifications: PMP certification (preferred), along with any relevant certifications related to banking, AI, or project management.
- Domain Knowledge: In-depth understanding of the banking industry, including core operations, financial products, and regulatory compliance. Experience in chatbot space and defining key performance indicators (KPIs) is a plus.
- Leadership & Collaboration: Proven ability to lead and motivate global teams, manage diverse stakeholders, and drive collaborative efforts across functional areas. Experience managing offshore teams and handling cross-cultural challenges
- Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.
Compensation
- Total on target earnings is expected to be between $140,000- $170,000 along with additional variable compensation. Exact compensation may vary based on skills and location.
Benefits
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: Access to internal professional development resources.
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
