Top Customer Service Jobs in Ottawa

As a Functional Support Specialist, responsible for providing quality and timely services during and post-implementation of products to government customers. Conducting level 2 support, monitoring system performance, updating documents, liaising with stakeholders, and providing feedback to internal teams. Must be fluent in English and French, based in Ottawa, Canada.

The Customer Success Operations Specialist will support the sales team in securing renewals, identify areas for improvement, develop and optimize workflows, analyze customer data, design scalable processes, lead initiatives to digitize manual processes, and provide training opportunities for operational excellence.

Responsible for supporting customers, enriching documentation, driving campaigns, onboarding new customers, collaborating with sales and support, and collecting customer feedback. Must have customer-facing experience, empathy, passion for technology, and excellent presentation and organizational skills.

The Customer Experience Manager at The NewRich Network is responsible for managing the operations of the support team, providing top-notch customer support, improving team efficiency, and enhancing the overall customer experience. The role involves both managing and hands-on customer support tasks, with a focus on mentoring the support specialists, setting KPIs, and participating in hiring and training processes.

Candex is hiring a RVP, Customer Success responsible for launching new clients and developing customer relationships that promote retention, loyalty and growth. The role includes overseeing client launches, driving adoption, addressing support issues, conducting business reviews, and identifying business and client expansion opportunities.

Responsible for driving customer adoption and growth, building positive relationships with customers, and increasing customer retention and adoption rates. Acts as a single point of contact for customers and serves as a customer advocate. Coordinates with internal teams to ensure customer success and satisfaction.