As a Technical Support Escalations Specialist, you'll triage technical support queries, investigate software bugs, collaborate with Software Engineers, create documentation, and assist customers with technical issues. The role requires strong communication skills and the ability to solve complex technical problems under pressure.

Provide technical support to customers, mentor service specialists, communicate with engineering teams, and document resolutions for complex technical issues related to FARO products.

As a Senior Support Engineer, you will optimize workflows, maintain GraphQL API integrations, and enhance customer support solutions while mentoring the Technical Support team.