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Top Technical Support Jobs in Ottawa

9 Days Ago
Hybrid
Ottawa, ON
Senior level
Senior level
Other
The Network Support Technologist will lead the implementation and management of LEO-based services within a network operations context, ensuring fault detection, problem resolution, and workflow automation. Responsibilities include developing technical and implementation plans, conducting interdepartmental meetings, managing team relationships, and creating training materials.
Top Skills: Boss SystemsCustomer ServiceL2 ServicesMef ImplementationNetwork RoutingProblem ResolutionProject ManagementRf TransmissionSatellite TelecommunicationsTechnical SupportTelecom
9 Days Ago
Remote
Ottawa, ON
Mid level
Mid level
3D Printing
The Applications & Technical Support Expert at FARO will provide technical support for complex customer issues, train customer service specialists, and assist with CAD interpretation and metrology. This role requires strong problem-solving skills and the ability to communicate effectively with customers regarding software and product issues.
Top Skills: 2D Cad3D CadAerospace EngineeringCad Data InterpretationComputer Based Metrology SoftwareElectrical EngineeringFaro ProductsGd&TInspection PlansMechanical EngineeringMetrology
Junior
Fintech • Payments • Financial Services
As a Technical Support Coordinator at Interac, you will monitor network performance, respond to incidents, support network infrastructure, document troubleshooting steps, manage incidents, and collaborate with teams to resolve issues. You will assist in maintaining monitoring tools and participate in new projects.
Top Skills: AppdynamicsAutomationAzureChange ManagementDocumentationElastic StackIncident ManagementIncident ResponseJIRANetwork Infrastructure SupportNetwork Performance MonitoringOffice SuiteProblem ManagementServicenowSplunkSystem Health MonitoringTroubleshootingZenoss
2 Days Ago
Remote
Ottawa, ON
Mid level
Mid level
Software
The Senior Technical Support Specialist at Versapay will manage customer issues related to security risk and financial reviews, support customer retention, and collaborate with internal teams. They will troubleshoot payment-related problems and provide training on Versapay's systems, aiming to enhance the customer experience and ensure fast resolutions to technical challenges.
Top Skills: Erp SystemsMicrosoftNetSuitePayment ProcessingSage IntacctSalesforceSQLThird Party Payment Processors
Senior level
Healthtech • Pharmaceutical
The Senior Engineer in IT Client Systems Management leads complex projects, providing expert advice on system issues and ensuring optimal application performance. Responsibilities include mentoring junior staff, managing technical documentation, analyzing KPIs, and overseeing both routine operations and emergency support.
Top Skills: Application MaintenanceData AnalysisIt SystemsProcess ImprovementTechnical Support
Junior
Cloud • Mobile • Sales • Software
The Technical Support Specialist will provide complex technical and operational support to Aircall customers globally. Responsibilities include responding to technical inquiries, training customer support, working with internal teams to resolve issues, and monitoring customer satisfaction metrics. A key focus is on enhancing the customer experience and collaborating with various departments to implement improvements.
Top Skills: AndroidAtlassianiOSIp ProtocolsItilJIRAmacOSOsi ModelVoipWebrtcWindowsZendesk
Junior
Security • Software
As an Elite Technical Support Engineer at Tenable, you will provide technical support for the product suite, mentor other engineers, diagnose complex issues, manage communications for incidents, and contribute to knowledge base articles. Strong skills in security and system operations are essential, along with effective communication and problem-solving abilities.
Reposted 21 Days Ago
Ottawa, ON
Junior
Junior
Software
As a Technical Support Engineer, you will provide support to enterprise customers, resolve technical issues creatively, and collaborate with Product and R&D teams to enhance product usability. You'll also develop expertise in company products and participate in various projects within the organization.
22 Days Ago
Remote
Ottawa, ON
Senior level
Senior level
Healthtech
As a Senior Support Engineer, you will enhance the support experience for customers and agents through building and maintaining GraphQL APIs, optimizing workflows with automation and AI tools, and mentoring the Technical Support team. You will work closely with various departments to diagnose and resolve complex technical issues.
Top Skills: AIChatbotsGitlabGraphQLJwtOauthRubySQLSso
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