Top Technical Support Jobs in Ottawa

Provide web and telephone technical support for Fortinet products (FortiMail, FortiVoice, FortiRecorder, FortiSandbox). Troubleshoot network/security issues, collect and analyze configuration, network and packet trace data, recommend corrective actions, reproduce customer environments in lab, consult documentation, escalate and manage cases to closure, and educate customers on product and networking gaps.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Provide customer support and technical issue resolution via phone, email or SMS. Configure customer equipment/software for Internet connectivity, troubleshoot connectivity, email, and web hosting issues, resolve staff-generated tickets, collaborate with coworkers, and deliver high-quality customer service.

Provide post-sales technical leadership for Nokia Fixed Networks access products. Troubleshoot complex system-level issues, manage escalations, lead technical projects, mentor colleagues, collaborate with R&D and vendors, and produce documentation and training to ensure SLA compliance and rapid customer recovery.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

First-line technical support role handling inbound customer requests via phone, email, and chat. Diagnose networking, DNS, directory, server, and web/API issues using command-line tools and ticketing systems. Document cases, meet SLA targets, escalate complex issues with diagnostics, contribute to knowledge base, and participate in shift rotations including weekends and after-hours support.

Provide Tier 2 technical support to external clients: diagnose and reproduce bugs, manage software migrations/integrations (HRIS, SSO, SFTP), troubleshoot with internal teams, handle support queues (JIRA), meet SLAs, and communicate with stakeholders to resolve issues.

Own the full lifecycle of technical support tickets, troubleshoot networking and application issues, author knowledge-base articles, escalate to engineering, and analyze ticket patterns to improve support processes.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Provide hands-on technical support and troubleshooting for software and hardware integrating two-way radios, VMS, access control, networks, and I/O. Guide installs, upgrades, reproduce and document issues, maintain support records and knowledgebase, and escalate bugs to Engineering while collaborating with Sales, QA, and Operations to optimize deployments and customer experience.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

Provide advanced, customer-facing technical escalation support for CalixOne and cloud-connected Wi‑Fi premises equipment. Troubleshoot complex networking and cloud issues, use data-driven insights to recommend improvements, create technical documentation, support early adopter customers, collaborate cross-functionally including executive communication, and complete ongoing training to stay current on features and technologies.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Provides advanced technical support for optical products in a 24/7 environment. Troubleshoots complex system-level issues, develops solutions, escalates critical customer problems to R&D, and coordinates cross-functional resolutions. Maintains product expertise, documents support activity, identifies process improvements, and trains junior team members. The role includes periodic on-call duties and requires strong communication, analytical problem-solving, customer service, and adaptability.