Top Technical Support Jobs in Ottawa

Provide hands-on lab support for global technical support engineers: maintain lab infrastructure and inventory, configure VMs, perform system upgrades and patching, replicate customer network conditions, and assist troubleshooting of optical transport and Ethernet switching equipment.

First-line technical support role handling inbound customer requests via phone, email, and chat. Diagnose networking, DNS, directory, server, and web/API issues using command-line tools and ticketing systems. Document cases, meet SLA targets, escalate complex issues with diagnostics, contribute to knowledge base, and participate in shift rotations including weekends and after-hours support.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

Provide hands-on technical support and troubleshooting for software and hardware integrating two-way radios, VMS, access control, networks, and I/O. Guide installs, upgrades, reproduce and document issues, maintain support records and knowledgebase, and escalate bugs to Engineering while collaborating with Sales, QA, and Operations to optimize deployments and customer experience.

Provide front-line technical support via phone, chat, and tickets for Solink hardware, software, and deployments; assist field technicians and partners with setup; diagnose networking and connectivity issues; document interactions in Jira/Zendesk and escalate complex cases to Product or Deployment teams.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Provide web and telephone technical support for Fortinet products (FortiMail, FortiVoice, FortiRecorder, FortiSandbox). Troubleshoot network/security issues, collect and analyze configuration, network and packet trace data, recommend corrective actions, reproduce customer environments in lab, consult documentation, escalate and manage cases to closure, and educate customers on product and networking gaps.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Director of Technical Support will lead a global support team, manage technical support functions, optimize AI workflows, and enhance cross-functional collaboration.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

The Technical Support Specialist provides first-level remote support to customers in public safety, managing incidents and driving improvements in service processes.

As a Technical Customer Support Specialist, you'll support enterprise customers with our API and ElevenAgents platform, diagnosing issues, communicating solutions, and providing ongoing technical assistance in English and Mandarin.