Top Technical Support Jobs in Ottawa

Provide technical support for Samsara's IoT products, troubleshoot complex issues, maintain customer documentation, and collaborate with engineering teams to enhance customer experience.

As a Technical Support Engineer, you will provide technical services and support for customers, focusing on fiber optics, calibration, and training. Responsibilities include troubleshooting issues, managing service cases, and collaborating with internal teams to enhance customer experience.

The Technical Support Architect delivers high-level technical support for customers, manages escalations, collaborates with development teams, and drives AI workflow enhancements for improved customer experiences.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

The Technical Support Engineer provides remote and on-site support for complex equipment issues, collaborates on technical escalations, and develops troubleshooting resources, focusing on customer satisfaction and process improvement.

As a Designated Technical Support Engineer, you will provide proactive and reactive technical support to select customers, addressing issues, managing configurations, and enhancing customer satisfaction through effective communication and problem resolution.

Provide technical support to customers, troubleshoot issues, develop internal tools, and improve product documentation while collaborating with engineering teams.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

The Technical Support Specialist provides first-line technical assistance, manages customer complaints, and ensures compliance with procedures while supporting blood banking and clinical chemistry testing platforms.

Responsible for maintaining and revising Canadian Forces Technical Orders, collaborating with teams to ensure documentation accuracy, and managing configuration control processes.

Responsible for maintaining and revising Canadian Forces Technical Orders, collaborating with engineers and procurement teams, and ensuring document accuracy and compliance.

Provide technical assistance and troubleshooting for Calix Access products, focusing on Cloud-based EMS applications, while collaborating with teams to resolve network issues.

The Technical Support Engineer will provide enterprise-level support to customers, troubleshoot issues, and document knowledge while ensuring high-quality service and communication.

As a Technical Support Engineer, you'll resolve complex technical issues, mentor junior engineers, and improve support processes. You will manage incidents, collaborate with cross-functional teams, and maintain documentation.

The ILS Support/Technical Writer prepares and revises technical documents, verifies data accuracy, and coordinates technical data packages for naval projects, ensuring compliance with standards.

The Senior Tier 2 Technical Support Specialist will diagnose complex technical issues, manage escalations, mentor team members, and optimize support tools to ensure customer satisfaction and effective technical solutions.

Provide technical support for Nue.io implementations and integration with a focus on customer solutions, translating business problems into value-driven strategies.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Technical Customer Support Specialist, resolve complex issues for B2B customers, provide technical support in Mandarin and English, document processes, and identify product gaps to enhance the user experience.

The Senior Technical Support Engineer ensures customer success with AI applications, troubleshooting complex issues, and mentoring junior team members while offering infrastructure expertise and product feedback.