Top Technical Support Jobs in Ottawa

Investigate and resolve complex customer issues across contract lifecycle management applications. Responsibilities include troubleshooting web applications on Linux, reviewing logs, managing Jira and Zendesk cases, testing solutions, configuring customer environments, importing data, supporting upgrades, documenting findings, and coordinating with cross-functional teams. The role also involves customer communication, training, product rollout support, process improvement, and participation in an approximately every-three-to-five-week on-call rotation.

Provides technical support for Tecsys Elite customers by managing ServiceNow cases, troubleshooting applications and integrations, analyzing logs and stack traces, writing SQL queries, and reading Java-based code. Communicates with customers, provides workarounds, documents solutions, meets SLA commitments, and coordinates escalations with infrastructure, cloud operations, business intelligence, and custom development teams.

Provides desk-side and service desk support for employees, troubleshooting hardware, software, networking, printers, AV equipment, and workstation deployments. Manages user access, Active Directory, Exchange, inventory, onboarding and offboarding, ticket documentation, security incidents, and end-user training. Supports Windows enterprise environments and Apple devices, escalates complex issues, maintains knowledge-base content, and trains new technical support staff.

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Provide technical support to eCommerce and enterprise customers through chat, email, and video calls. Diagnose issues using logs, system files, remote access, and operating system expertise; recreate and track software defects; document resolutions; meet service levels; collaborate across teams; and participate in an on-call rotation for critical incidents.

Leads FormFactor’s global Technical Support Engineering organization, overseeing technical escalations, advanced troubleshooting, failure analysis, service readiness, documentation, training, and customer issue resolution. The role coordinates with Engineering, Product Management, Manufacturing, Quality, and Service Operations to improve product reliability, support scalability, and customer satisfaction. It also establishes support standards, KPIs, certification programs, knowledge-management systems, and talent-development strategies while building and coaching global technical teams.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Leads global technical support operations, managing 20+ team members across multiple channels. The role optimizes workflows, automation, tooling, analytics, capacity planning, and service-level performance. It owns executive business reviews, develops team performance frameworks, collaborates with Product, Engineering, Sales, and Customer Success, and ensures compliance with governance and security standards. The position also engages key customers, improves resolution and retention, and drives scalable service transformation.

Provides enterprise customers with phone, email, and chat-based technical support. Troubleshoots and debugs complex software issues across Windows, Linux, cloud identity, networking, and access technologies; independently investigates problems and coordinates resolutions with Engineering, Product, Sales, and Tier 3 Support. Manages customer expectations, tracks escalations, communicates issue status, and participates in an on-call rotation.

Provides technical support to scientists and engineers using oceanographic instruments. Responsibilities include troubleshooting deployments, configurations, sensors, data analysis, and software; coordinating repairs and calibrations; creating documentation; investigating failures; and collaborating with R&D, Production, Service, and Sales teams. The role requires strong communication, technical problem-solving, environmental data analysis, organization, and an interest in measurement science.

Provides post-sales technical support for OT and IoT cybersecurity products, resolving customer issues through troubleshooting, infrastructure design, deployment, testing, optimization, and issue replication. Collaborates with customers, Product, and Engineering teams; supports critical accounts; develops knowledge-base content; and maintains expertise across the company’s security technologies and products.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provide web and telephone technical support for Fortinet products (FortiMail, FortiVoice, FortiRecorder, FortiSandbox). Troubleshoot network/security issues, collect and analyze configuration, network and packet trace data, recommend corrective actions, reproduce customer environments in lab, consult documentation, escalate and manage cases to closure, and educate customers on product and networking gaps.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide hands-on technical support and troubleshooting for software and hardware integrating two-way radios, VMS, access control, networks, and I/O. Guide installs, upgrades, reproduce and document issues, maintain support records and knowledgebase, and escalate bugs to Engineering while collaborating with Sales, QA, and Operations to optimize deployments and customer experience.