Top Technical Support Jobs in Ottawa

Provide web and telephone technical support for Fortinet products (FortiMail, FortiVoice, FortiRecorder, FortiSandbox). Troubleshoot network/security issues, collect and analyze configuration, network and packet trace data, recommend corrective actions, reproduce customer environments in lab, consult documentation, escalate and manage cases to closure, and educate customers on product and networking gaps.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Provide customer support and technical issue resolution via phone, email or SMS. Configure customer equipment/software for Internet connectivity, troubleshoot connectivity, email, and web hosting issues, resolve staff-generated tickets, collaborate with coworkers, and deliver high-quality customer service.

Provide technical support for complex equipment issues, collaborating with teams to resolve escalations, enhance products, and develop troubleshooting tools while coaching less experienced colleagues.

The Technical Support Specialist provides first-level remote support to customers in public safety, managing incidents and driving improvements in service processes.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

Provide Level 1 technical support (phone/chat/email) for March Networks DVRs, cameras and VMS; perform remote and occasional onsite diagnostics, RMA handling, log analysis, Salesforce case management, create knowledge-base articles, participate in on-call rotations, and support Latin American customers in Spanish.

Provide hands-on technical support and troubleshooting for software and hardware integrating two-way radios, VMS, access control, networks, and I/O. Guide installs, upgrades, reproduce and document issues, maintain support records and knowledgebase, and escalate bugs to Engineering while collaborating with Sales, QA, and Operations to optimize deployments and customer experience.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

As a Technical Support Engineer at Cohesity, you'll resolve technical issues, collaborate with engineering, and enhance customer support through troubleshooting and knowledge base articles.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Lead the AMER support team, manage escalations and performance, ensure SLA compliance, and communicate with customers during incidents while mentoring team members and driving process improvements.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

As a Technical Support Engineer, you will troubleshoot technical issues, provide customer support, and enhance customer experiences through API integrations and workflow documentation.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

The Director of Technical Support will lead a global support team, manage technical support functions, optimize AI workflows, and enhance cross-functional collaboration.

Provide technical support to customers, troubleshoot issues, develop internal tools, and improve product documentation while collaborating with engineering teams.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).