Top Technical Support Jobs in Ottawa

The Technical Support Engineer - Cloud resolves customer issues, leverages internal technical resources, investigates and troubleshoots technical problems, and communicates effectively with various departments. They take ownership of escalated issues, document processes, and focus on customer satisfaction while identifying potential system issues.

The Technical Support Engineer will provide expert customer support focusing on video streaming issues, troubleshoot technical inquiries, analyze network connectivity problems, and engage in real-time monitoring. The role also includes analyzing network issues, creating technical documentation, and conducting onboarding sessions for clients.

As a Technical Support Expert, you'll provide technical support to customers for Avid's media production solutions, addressing complex issues, documenting troubleshooting processes, and managing support cases through various communication channels. The role may also involve creating training materials and mentoring coworkers.

The Technical Support Manager at ShipHero will lead a team of Technical Support Engineers, oversee operations and service levels, and collaborate with various teams to resolve technical issues. Responsibilities include managing team performance, facilitating communication, monitoring service levels, and participating in administrative activities related to their team.

As a Technical Support Engineer at Tenable, you'll provide expert support for their cybersecurity products, troubleshoot customer inquiries, analyze vulnerability scans, recreate software issues, and ensure effective communication with customers while contributing to continual process improvements and product knowledge development.

The Technical Support Analyst will provide technical support for Urbint's AI-powered software to enterprise customers, resolving complex inquiries and ensuring client satisfaction. Responsibilities include troubleshooting issues, maintaining documentation, and improving support quality. The role requires strong analytical skills and effective communication to facilitate customer success.

The Senior Technical Specialist oversees the performance of critical business applications, resolves complex issues, leads enhancements, and provides technical guidance. Responsibilities include troubleshooting, analyzing requirements, optimizing system performance, mentoring junior members, and managing vendor relationships.

As an Applications & Technical Support Engineer, you will provide technical support and training for complex customer issues, mentor Customer Service Specialists, and collaborate with software and applications engineers. The role requires expertise in CAD and metrology, aiming to enhance customer solutions and product improvements.