Top Technical Support Jobs in Ottawa

Provides technical support and case management for complex customer issues, troubleshooting software, networking, APIs, TLS, certificates, databases, and application logs. Creates technical documentation, prepares engineering escalations, resolves incidents, and recommends process improvements. The role requires strong software troubleshooting, Linux shell proficiency, networking knowledge, and customer-focused ownership, with Python, Docker, MongoDB, OpenVPN, and AI tooling as preferred experience.

Leads and rebuilds GrowthLoop’s technical support organization, including recruiting and coaching distributed support engineers, setting service levels, managing escalations, and owning customer outcomes. Designs AI-assisted support workflows with appropriate permissions, evaluation, and human oversight. Builds knowledge systems, runbooks, diagnostic tools, and automation while partnering with Product and Engineering on incident response, reliability, and permanent fixes.

Provides advanced technical support for complex ERP, SaaS, API, middleware, and integration issues. Responsibilities include log analysis, error tracing, root-cause analysis, sandbox replication, data integrity troubleshooting, release validation, escalation management, customer communication, documentation, incident reviews, and process improvement. The specialist collaborates with Product, Engineering, QA, customers, and third-party vendors to resolve high-impact cases and improve support and product processes.

Provides technical support for Cohesity data protection platforms across cloud and on-premise environments. Responsibilities include cluster deployment, maintenance, monitoring, performance tuning, troubleshooting Linux and storage issues, analyzing diagnostics, writing automation scripts, supporting APIs and PowerShell cmdlets, and communicating product improvements to engineering teams. The role requires expertise in Linux, networking, virtualization, storage, data protection, debugging tools, and cloud platforms.

Provides Tier 1 and Tier 2 desk-side technical support for attorneys and staff, including hardware, software, mobile devices, printers, video conferencing, basic networking, VPN, and remote desktop access. Troubleshoots firm applications, manages support tickets and inventory, assists IT engineers, supports office projects, and participates in after-hours and weekend on-call rotations.

Provides technical support for Axon Fusus customers through phone, email, and chat. Troubleshoots hardware, software, networking, video management, camera, DVR, and NVR issues; documents resolutions in CRM; follows escalation procedures; supports geospatial customer setup; and participates in technical training and certifications.

Provides advanced technical support to enterprise customers using Chainguard Images. Responsibilities include triaging and resolving complex issues, investigating bugs, coordinating escalations with Engineering, managing customer communication and SLAs, documenting solutions, creating knowledge-base content, submitting product feedback, and participating in an after-hours on-call rotation. The role requires expertise in Linux, containers, Kubernetes, DevOps tooling, cloud platforms, and strong written and verbal communication.

Provide technical support for Airbyte’s cloud and embedded integration platform. Troubleshoot APIs, connectors, data pipelines, SaaS integrations, authentication, and SDK configurations; reproduce bugs and collaborate with Engineering and Product on fixes. Support onboarding, document solutions, improve knowledge processes, and partner with Sales and Customer Success. The role requires strong API expertise, cloud and data integration knowledge, customer communication skills, and experience using AI tools to improve troubleshooting or automation.

Maintains, revises, authors, and edits Canadian Forces Technical Orders and related technical documentation for naval platforms. Integrates OEM manuals, specifications, maintenance routines, and LSAR data while ensuring editorial quality, configuration control, revision tracking, and compliance with National Defence standards. Collaborates with engineers, LCMMs, procurement, and configuration management teams; coordinates verification, validation, indexing, cataloguing, translation support, and technical data package updates. The role is hybrid, may involve dockyard or shipboard work, and requires occasional domestic travel.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Provide technical support to eCommerce and enterprise customers through chat, email, and video calls. Diagnose issues using logs, system files, remote access, and operating system expertise; recreate and track software defects; document resolutions; meet service levels; collaborate across teams; and participate in an on-call rotation for critical incidents.

Leads FormFactor’s global Technical Support Engineering organization, overseeing technical escalations, advanced troubleshooting, failure analysis, service readiness, documentation, training, and customer issue resolution. The role coordinates with Engineering, Product Management, Manufacturing, Quality, and Service Operations to improve product reliability, support scalability, and customer satisfaction. It also establishes support standards, KPIs, certification programs, knowledge-management systems, and talent-development strategies while building and coaching global technical teams.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide web and telephone technical support for Fortinet products (FortiMail, FortiVoice, FortiRecorder, FortiSandbox). Troubleshoot network/security issues, collect and analyze configuration, network and packet trace data, recommend corrective actions, reproduce customer environments in lab, consult documentation, escalate and manage cases to closure, and educate customers on product and networking gaps.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide hands-on technical support and troubleshooting for software and hardware integrating two-way radios, VMS, access control, networks, and I/O. Guide installs, upgrades, reproduce and document issues, maintain support records and knowledgebase, and escalate bugs to Engineering while collaborating with Sales, QA, and Operations to optimize deployments and customer experience.

Own the highest-level technical escalations, investigating complex bugs, data inconsistencies, API integrations, OAuth configurations, webhooks, permissions, and recovery scenarios. Reproduce issues, read and write code for debugging, analyze logs and API responses, and partner with Engineering through resolution. Support enterprise onboarding, maintain technical knowledge resources, identify recurring product issues, and participate in weekend and holiday on-call rotations.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.