Top Technical Support Jobs in Ottawa

Provide technical support via phone, chat, and email, troubleshoot complex SaaS and hardware issues, mentor juniors, and improve customer experience.

The Technical Support Analyst assists customers of varying technical skills by providing effective support for cloud platforms and SaaS integrations, focusing on excellent customer experience and technical troubleshooting.

As a Technical Support Engineer at Cohesity, you'll resolve technical issues, collaborate with engineering, and enhance customer support through troubleshooting and knowledge base articles.

Provide advanced post-sales support for Blue Planet products, resolving complex customer issues, developing automation solutions, and promoting continuous improvement.

The Advanced Technical Support Engineer resolves customer issues, collaborates with engineering teams, and advocates for customer needs while ensuring successful deployment plans.

Lead the technical support team, manage escalations, provide user support for radio and networking issues, and improve processes through team leadership and documentation.

As a Technical Support Engineer, assist customers in troubleshooting issues, support adoption of workflows, and provide education through various resources while analyzing trends to improve service.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

The role involves providing technical support for the Blue Planet Software Portfolio, collaborating with teams to resolve issues, and maintaining customer satisfaction.

Provide system level post-sales support to customers, including troubleshooting, technical support, and communication with internal teams. Train junior engineers.

As a Technical Support Engineer, you will troubleshoot technical issues for customers, provide timely solutions, and document cases. You'll also engage with internal teams to enhance expertise in Everbridge's technology.

As a Technical Support Engineer, you will provide technical services and support for customers, focusing on fiber optics, calibration, and training. Responsibilities include troubleshooting issues, managing service cases, and collaborating with internal teams to enhance customer experience.

The Technical Support Architect provides advanced support for customers, manages escalations, collaborates with product and engineering teams, and defines AI-driven workflows.

The Technical Support Analyst manages customer support requests, implements software customizations, develops database-driven systems, and ensures client satisfaction through effective communication and problem solving.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

The Visualization Technical Support Specialist will manage customer support for 3D viewing issues, troubleshoot technical problems, and facilitate communication with vendors.

As a Technical Support Lead, you'll provide technical assistance, manage complex customer inquiries related to data and reporting, monitor support quality, and identify improvement opportunities in collaboration with various teams.