Top Technical Support Jobs in Ottawa

This role involves providing technical support, designing learning programs, and managing initiatives to enhance AI adoption across the company.

Provide technical support via phone, chat, and email, troubleshoot complex SaaS and hardware issues, mentor juniors, and improve customer experience.

The role involves managing AI support and learning programs, troubleshooting technical issues, designing training materials, and measuring adoption metrics.

Lead the technical support team, manage escalations, provide user support for radio and networking issues, and improve processes through team leadership and documentation.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

As a Technical Support Engineer, you will provide technical services and support for customers, focusing on fiber optics, calibration, and training. Responsibilities include troubleshooting issues, managing service cases, and collaborating with internal teams to enhance customer experience.

As a Technical Support Engineer at Cohesity, you'll resolve technical issues, collaborate with engineering, and enhance customer support through troubleshooting and knowledge base articles.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

As a Technical Support Engineer, assist customers in troubleshooting issues, support adoption of workflows, and provide education through various resources while analyzing trends to improve service.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

The Technical Support Engineer manages technical support tickets, resolves incidents, documents processes, and improves support efficiency through analysis and knowledge sharing.

As a Technical Support Lead, you'll provide technical assistance, manage complex customer inquiries related to data and reporting, monitor support quality, and identify improvement opportunities in collaboration with various teams.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.