Top Technical Support Jobs in Ottawa

Provide technical support for Samsara's IoT products, troubleshoot complex issues, maintain customer documentation, and collaborate with engineering teams to enhance customer experience.

The Technical Support Engineer provides customer support by addressing queries, diagnosing issues, and collaborating with engineering for complex problems. They improve processes and may write documentation, while also balancing enterprise and self-service user needs.

The Technical Support Architect delivers high-level technical support for customers, manages escalations, collaborates with development teams, and drives AI workflow enhancements for improved customer experiences.

The Technical Support Architect at Assent serves as a senior technical specialist, managing escalated customer issues, collaborating on product improvements, and leveraging AI-driven workflows to enhance support experiences.

As a Designated Technical Support Engineer, you will provide proactive and reactive technical support to select customers, addressing issues, managing configurations, and enhancing customer satisfaction through effective communication and problem resolution.

The Technical Support Specialist will manage customer cases, troubleshoot technical issues with BI products, educate clients, and collaborate with engineering and product teams to resolve challenges while enhancing customer self-service resources.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

As a Technical Support Specialist, you will provide exceptional customer service, manage support tickets, troubleshoot issues, and collaborate with teams to improve processes and client satisfaction.

The Technical Support Specialist provides first-line technical assistance, manages customer complaints, and ensures compliance with procedures while supporting blood banking and clinical chemistry testing platforms.

Provide expert technical support, diagnose and resolve complex issues, collaborate with teams, and enhance customer satisfaction through effective troubleshooting and communication.

As a Technical Support Lead, you'll provide technical assistance, manage complex customer inquiries related to data and reporting, monitor support quality, and identify improvement opportunities in collaboration with various teams.

As a Technical Support Engineer, you will provide technical services and support for customers, focusing on fiber optics, calibration, and training. Responsibilities include troubleshooting issues, managing service cases, and collaborating with internal teams to enhance customer experience.

The Technical Support Engineer will provide enterprise-level support to customers, troubleshoot issues, and document knowledge while ensuring high-quality service and communication.

Lead the technical support team, manage escalations, provide user support for radio and networking issues, and improve processes through team leadership and documentation.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Technical Support Advisor, you assist customers by diagnosing and resolving retail hardware and software issues while providing exemplary customer service in a fast-paced B2B environment.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

The Technical Support Specialist will deliver outstanding customer experiences through technical troubleshooting, effective communication, and collaboration with teams, ensuring customer satisfaction and resolution of complex issues.

As a Technical Support Engineer at Cohesity, you'll resolve technical issues, collaborate with engineering, and enhance customer support through troubleshooting and knowledge base articles.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

The Support Specialist I - Technical provides Tier 1 technical support, resolving user issues, troubleshooting software, and escalating complex problems. Responsibilities include managing customer interactions, improving self-service resources, and documenting support activities.

The Technical Support Engineer provides frontline support to customers using Magnet's mobile products, ensuring timely and effective issue resolution through various communication channels. The role involves collaboration with teams across the company to enhance customer experience and might require travel and after-hours coverage.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Senior Technical Support Engineer ensures customer success with AI applications, troubleshooting complex issues, and mentoring junior team members while offering infrastructure expertise and product feedback.