Top Technical Support Jobs in Ottawa
Technical Support Engineer providing technical support for the global Adobe Customer base, handling technical issues, and ensuring customer success. Responsible for troubleshooting, resolving technical inquiries, and creating memorable customer experiences.
As a Technical Support Engineer at Sophos, you will provide technical support to customers, troubleshoot network products, handle escalations, and contribute to improving support procedures. You'll need a bachelor's degree, 3+ years of IT experience, and expertise in security products, Linux, Active Directory, and cloud virtualization. Excellent communication skills are essential.
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The Technical Support Engineer I at Pax8 provides technical support to partners in various communication channels, focusing on products related to Productivity, Infrastructure, Continuity, and Security. Responsibilities include resolving technical cases, developing product knowledge documentation, and collaborating with vendors for issue resolution. Ideal candidates have 2 years of technical support experience, strong communication skills, and proficiency in MS Outlook and MS Teams.
FARO is seeking an Applications & Technical Support Engineer in Lake Mary, FL to provide technical support to domestic and international high-profile customers, mentor Customer Service Specialists, and offer expertise in coordinate measurement.
Technical Support Engineer position at Tines, providing technical support and consultation to customers and internal colleagues. Responsibilities include troubleshooting technical issues, resolving customer queries, building relationships within the team, documenting processes, and contributing to product improvement and customer experience enhancement.
The Technical Support Engineer I at Pax8 provides technical support and escalation assistance to partners on various products and technologies. Responsibilities include managing cases, resolving technical issues, collaborating with vendors, and maintaining product knowledge. Ideal candidates have strong communication skills, analytical abilities, and experience in the technical support field.
The Technical Support Representative 1 is responsible for providing technical expertise and assistance to computer users, resolving technical problems, and maintaining computer software products. They serve as the primary support liaison between the company and clients, respond to inquiries, assess and resolve technical issues, and maintain client tracking systems. This role requires strong communication, problem-solving, and customer service skills.
The Tech Support Engineer I - Infrastructure is responsible for providing technical support and escalation assistance on Microsoft Azure services and other supported vendors to our partners through various communication channels.
Featured Jobs
Specialist, Global Technical Support at Ciena responsible for providing technical support to customers, analyzing trends in customer cases, collaborating with different departments to improve product quality, and mentoring support engineers.
Provide system level post-sales support for CIENA's customer base, including testing, troubleshooting, and remote technical support for CIENA products. Communicate with internal teams on field issues, escalate incidents to senior engineers, and contribute to knowledgebase. Assist with complex network designs and supportability. Focus on customer needs and agility in problem-solving.
Provide Level 1 Technical Support to customers in Latin America for March Networks products. Troubleshoot and resolve hardware and software issues, maintain customer relationships, and create knowledge base articles. Must have strong analytical and troubleshooting skills, customer service experience, and fluency in Spanish.
Cribl is seeking a Senior Technical Support Engineer to provide enterprise-level support to customers and partners. The role involves deep technical understanding of Cribl Stream and other products, troubleshooting customer issues, and documenting knowledge. Ideal candidates have BS degree in Computer Science, 5+ years of enterprise support experience, expertise in troubleshooting, and skills in Linux, AWS, Azure, and Networking.
Support Engineer at GitLab responsible for managing customer-facing cases, troubleshooting technical issues, collaborating with multiple teams, and contributing to product development and improvement.
Provide technical support to users efficiently and accurately. Solve fundamental technical problems and support all assigned areas.
Provide day-to-day helpdesk support including all Level 1 escalations, problems & requests. Field incoming help requests, diagnose and resolve level one & two problems for users of the software and hardware, LAN and WAN, VPN, the Internet, etc. Proactively monitor and support components of the Cineplex Systems Infrastructure. Participate in projects and continuous improvement initiatives. Must be available for shift work, including evenings, weekends, and holidays.
Provide enterprise-level assistance to customers, diagnose and troubleshoot software and hardware problems, install applications and programs, resolve network issues, configure operating systems, and provide immediate support through remote desktop connections.
Support Engineer role with a focus on custom applications in sports and entertainment environment. Responsibilities include technical analysis, vendor management, customer service, incident response, and IT governance compliance. Requires Bachelor's degree in IT or related field.
Join Tailscale as a Customer Support Engineer to provide technical support for individuals, teams, and companies using the Tailscale product. Responsibilities include handling support requests, collaborating with internal teams, and debugging and fixing customer issues. Requires 4+ years of technical support experience, 1+ year of networking experience, strong communication skills, and a desire to work with customers.
The Senior Consultant, Global Product Support Engineering at Ciena will provide technical leadership in post-sales support for CIENA's Customer base, analyze trends in customer cases, support GCC readiness, and collaborate with various teams to drive product improvements and customer satisfaction.
Top Ottawa Companies Hiring Technical Support Roles
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