Top Technical Support Jobs in Ottawa

The Network Support Technologist will lead the implementation and management of LEO-based services within a network operations context, ensuring fault detection, problem resolution, and workflow automation. Responsibilities include developing technical and implementation plans, conducting interdepartmental meetings, managing team relationships, and creating training materials.

The Applications & Technical Support Expert at FARO will provide technical support for complex customer issues, train customer service specialists, and assist with CAD interpretation and metrology. This role requires strong problem-solving skills and the ability to communicate effectively with customers regarding software and product issues.

As a Technical Support Coordinator at Interac, you will monitor network performance, respond to incidents, support network infrastructure, document troubleshooting steps, manage incidents, and collaborate with teams to resolve issues. You will assist in maintaining monitoring tools and participate in new projects.

The Senior Technical Support Specialist at Versapay will manage customer issues related to security risk and financial reviews, support customer retention, and collaborate with internal teams. They will troubleshoot payment-related problems and provide training on Versapay's systems, aiming to enhance the customer experience and ensure fast resolutions to technical challenges.

The Senior Engineer in IT Client Systems Management leads complex projects, providing expert advice on system issues and ensuring optimal application performance. Responsibilities include mentoring junior staff, managing technical documentation, analyzing KPIs, and overseeing both routine operations and emergency support.

The Technical Support Specialist will provide complex technical and operational support to Aircall customers globally. Responsibilities include responding to technical inquiries, training customer support, working with internal teams to resolve issues, and monitoring customer satisfaction metrics. A key focus is on enhancing the customer experience and collaborating with various departments to implement improvements.

As an Elite Technical Support Engineer at Tenable, you will provide technical support for the product suite, mentor other engineers, diagnose complex issues, manage communications for incidents, and contribute to knowledge base articles. Strong skills in security and system operations are essential, along with effective communication and problem-solving abilities.

As a Technical Support Engineer, you will provide support to enterprise customers, resolve technical issues creatively, and collaborate with Product and R&D teams to enhance product usability. You'll also develop expertise in company products and participate in various projects within the organization.