Top Technical Support Jobs in Ottawa

The Technical Support Engineer provides customer support by addressing queries, diagnosing issues, and collaborating with engineering for complex problems. They improve processes and may write documentation, while also balancing enterprise and self-service user needs.

Provide technical support for Samsara's IoT products, troubleshoot complex issues, maintain customer documentation, and collaborate with engineering teams to enhance customer experience.

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

As a Technical Support Lead, you'll provide technical assistance, manage complex customer inquiries related to data and reporting, monitor support quality, and identify improvement opportunities in collaboration with various teams.

The Technical Support Engineer will provide enterprise-level support to customers, troubleshoot issues, and document knowledge while ensuring high-quality service and communication.

As a Technical Support Engineer, you will provide technical services and support for customers, focusing on fiber optics, calibration, and training. Responsibilities include troubleshooting issues, managing service cases, and collaborating with internal teams to enhance customer experience.

As a Technical Support Engineer, you'll resolve complex technical issues, mentor junior engineers, and improve support processes. You will manage incidents, collaborate with cross-functional teams, and maintain documentation.

The Senior Tier 2 Technical Support Specialist will diagnose complex technical issues, manage escalations, mentor team members, and optimize support tools to ensure customer satisfaction and effective technical solutions.

Provide technical support for Nue.io implementations and integration with a focus on customer solutions, translating business problems into value-driven strategies.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Technical Support Advisor, you assist customers by diagnosing and resolving retail hardware and software issues while providing exemplary customer service in a fast-paced B2B environment.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

The Technical Support Architect delivers high-level technical support for customers, manages escalations, collaborates with development teams, and drives AI workflow enhancements for improved customer experiences.

As a Technical Support Engineer at Cohesity, you'll resolve technical issues, collaborate with engineering, and enhance customer support through troubleshooting and knowledge base articles.

The Support Specialist I - Technical provides Tier 1 technical support, resolving user issues, troubleshooting software, and escalating complex problems. Responsibilities include managing customer interactions, improving self-service resources, and documenting support activities.

As a Designated Technical Support Engineer, you will provide proactive and reactive technical support to select customers, addressing issues, managing configurations, and enhancing customer satisfaction through effective communication and problem resolution.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Senior Technical Support Engineer ensures customer success with AI applications, troubleshooting complex issues, and mentoring junior team members while offering infrastructure expertise and product feedback.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

The Technical Support Specialist provides first-line technical assistance, manages customer complaints, and ensures compliance with procedures while supporting blood banking and clinical chemistry testing platforms.

Responsible for maintaining and revising Canadian Forces Technical Orders, collaborating with teams to ensure documentation accuracy, and managing configuration control processes.

Responsible for maintaining and revising Canadian Forces Technical Orders, collaborating with engineers and procurement teams, and ensuring document accuracy and compliance.

Provide Tier 1 technical support, resolve common software issues, troubleshoot network problems, and document customer interactions.

The ILS Support/Technical Writer prepares and revises technical documents, verifies data accuracy, and coordinates technical data packages for naval projects, ensuring compliance with standards.

As a Technical Customer Support Specialist, resolve complex issues for B2B customers, provide technical support in Mandarin and English, document processes, and identify product gaps to enhance the user experience.