Top Technical Support Jobs in Ottawa

Provide technical support via phone, chat, and email, troubleshoot complex SaaS and hardware issues, mentor juniors, and improve customer experience.

The Technical Support Engineer provides customer support by addressing queries, diagnosing issues, and collaborating with engineering for complex problems. They improve processes and may write documentation, while also balancing enterprise and self-service user needs.

Lead the technical support team, manage escalations, provide user support for radio and networking issues, and improve processes through team leadership and documentation.

As a Technical Support Engineer at Pocus, you'll assist customers with product-related questions, build support structures, and collaborate with cross-functional teams while driving customer success.

The Technical Support Architect at Assent serves as a senior technical specialist, managing escalated customer issues, collaborating on product improvements, and leveraging AI-driven workflows to enhance support experiences.

The Technical Support Representative will assist customers with technical support, troubleshooting, and resolve inquiries using various tools while collaborating with cross-functional teams.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

As a Technical Support Lead, you'll provide technical assistance, manage complex customer inquiries related to data and reporting, monitor support quality, and identify improvement opportunities in collaboration with various teams.

The Technical Support Engineer provides advanced technical support for SaaS and on-premises products, collaborating with various internal teams and maintaining customer satisfaction through effective case management and problem-solving.

The Technical Support Engineer will provide enterprise-level support to customers, troubleshoot issues, and document knowledge while ensuring high-quality service and communication.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

As a Technical Support Engineer at Cohesity, you'll resolve technical issues, collaborate with engineering, and enhance customer support through troubleshooting and knowledge base articles.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.