Top Technical Support Jobs in Ottawa

As a Technical Support Escalations Specialist, you'll triage technical support queries, investigate software bugs, collaborate with Software Engineers, create documentation, and assist customers with technical issues. The role requires strong communication skills and the ability to solve complex technical problems under pressure.

Provide technical support to customers, mentor service specialists, communicate with engineering teams, and document resolutions for complex technical issues related to FARO products.

In this role, you will support customers in financial services, handle escalated issues, and ensure exceptional experiences by resolving payment-related problems and fostering strong relationships.

As a Senior Support Engineer, you will optimize workflows, maintain GraphQL API integrations, and enhance customer support solutions while mentoring the Technical Support team.