Top Technical Support Jobs in Ottawa

Provides technical support for scientific instruments through email, phone, and video. Owns customer cases, troubleshoots instrument configuration, sensor behavior, data quality, and software issues, coordinates RMAs and cross-functional resolutions, and documents findings. Creates technical resources, maintains case records, identifies recurring issues, and recommends product, documentation, and process improvements. The role requires scientific or engineering education, customer or technical support experience, strong communication, analytical skills, and familiarity with scientific instruments and environmental data.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen-sharing. Troubleshoot issues, develop customer-specific workflows, use Salesforce and internal support tools, resolve cases efficiently, prevent escalations, and explain complex technical problems clearly. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to learn complex software quickly.

Provide first- and second-line IT support for employees, manage access and SaaS tools, administer Windows and macOS device fleets, document solutions, and improve processes through automation and AI. The role supports onboarding, endpoint deployment, inventory, incident resolution, and knowledge management while collaborating with a bilingual French- and English-speaking team.

Supervise and develop a technical support team delivering first- and second-level assistance. Manage schedules, resources, KPIs, service-level agreements, quality assurance, escalations, documentation, reporting, hiring, onboarding, and performance evaluations. Identify recurring issues, implement improvements, ensure policy and security compliance, and collaborate across departments to resolve complex customer and technical support challenges.

Provide Tier 2 technical support for payment processing issues involving gateways, APIs, webhooks, tokenization, integrations, and transactions. Analyze logs and transaction data, troubleshoot root causes, assist merchants with SDK configurations, collaborate with Engineering, QA, and Product teams, maintain documentation, provide recurring issue feedback, and participate in an on-call rotation.

Provides Tier II escalation support for complex hardware, software, network, and system issues. Responsibilities include advanced troubleshooting, ticket documentation, remote user assistance, escalation to Tier III or engineering, technical documentation, mentoring Tier I staff, root cause analysis, system update testing, and on-call support. The role requires strong customer service, communication, problem-solving, IT security, ticketing-system, and remote-support skills, with the ability to obtain Public Trust.

Provide technical support for Airbyte’s cloud and embedded integration platform. Troubleshoot APIs, connectors, data pipelines, SaaS integrations, authentication, and SDK configurations; reproduce bugs and collaborate with Engineering and Product on fixes. Support onboarding, document solutions, improve knowledge processes, and partner with Sales and Customer Success. The role requires strong API expertise, cloud and data integration knowledge, customer communication skills, and experience using AI tools to improve troubleshooting or automation.

Provides technical support for Tecsys Elite customers by managing ServiceNow cases, troubleshooting applications and integrations, analyzing logs and stack traces, writing SQL queries, and reading Java-based code. Communicates with customers, provides workarounds, documents solutions, meets SLA commitments, and coordinates escalations with infrastructure, cloud operations, business intelligence, and custom development teams.

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Provide technical support to eCommerce and enterprise customers through chat, email, and video calls. Diagnose issues using logs, system files, remote access, and operating system expertise; recreate and track software defects; document resolutions; meet service levels; collaborate across teams; and participate in an on-call rotation for critical incidents.

Leads FormFactor’s global Technical Support Engineering organization, overseeing technical escalations, advanced troubleshooting, failure analysis, service readiness, documentation, training, and customer issue resolution. The role coordinates with Engineering, Product Management, Manufacturing, Quality, and Service Operations to improve product reliability, support scalability, and customer satisfaction. It also establishes support standards, KPIs, certification programs, knowledge-management systems, and talent-development strategies while building and coaching global technical teams.

Provides enterprise customers with phone, email, and chat-based technical support. Troubleshoots and debugs complex software issues across Windows, Linux, cloud identity, networking, and access technologies; independently investigates problems and coordinates resolutions with Engineering, Product, Sales, and Tier 3 Support. Manages customer expectations, tracks escalations, communicates issue status, and participates in an on-call rotation.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provide web and telephone technical support for Fortinet products (FortiMail, FortiVoice, FortiRecorder, FortiSandbox). Troubleshoot network/security issues, collect and analyze configuration, network and packet trace data, recommend corrective actions, reproduce customer environments in lab, consult documentation, escalate and manage cases to closure, and educate customers on product and networking gaps.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide hands-on technical support and troubleshooting for software and hardware integrating two-way radios, VMS, access control, networks, and I/O. Guide installs, upgrades, reproduce and document issues, maintain support records and knowledgebase, and escalate bugs to Engineering while collaborating with Sales, QA, and Operations to optimize deployments and customer experience.

Own the highest-level technical escalations, investigating complex bugs, data inconsistencies, API integrations, OAuth configurations, webhooks, permissions, and recovery scenarios. Reproduce issues, read and write code for debugging, analyze logs and API responses, and partner with Engineering through resolution. Support enterprise onboarding, maintain technical knowledge resources, identify recurring product issues, and participate in weekend and holiday on-call rotations.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.