Top Technical Support Jobs in Ottawa

The Applications & Technical Support Expert at FARO will provide technical support for complex customer issues, train customer service specialists, and assist with CAD interpretation and metrology. This role requires strong problem-solving skills and the ability to communicate effectively with customers regarding software and product issues.

The Senior Technical Support Analyst ensures the performance and stability of business applications by diagnosing and resolving issues, collaborating with various teams, and implementing improvements. This role involves mentoring junior members and actively identifying opportunities for optimization to meet business goals.

As an Elite Technical Support Engineer at Tenable, you will provide technical support for the product suite, mentor other engineers, diagnose complex issues, manage communications for incidents, and contribute to knowledge base articles. Strong skills in security and system operations are essential, along with effective communication and problem-solving abilities.

As a Technical Support Engineer, you will provide support to enterprise customers, resolve technical issues creatively, and collaborate with Product and R&D teams to enhance product usability. You'll also develop expertise in company products and participate in various projects within the organization.

As a Technical Support Specialist at Aircall, you will assist customers with complex technical inquiries, troubleshoot issues across various platforms, and collaborate with teams like Success and Engineering. Your role will involve training the Customer Support team and documenting solutions, ensuring high customer satisfaction and effective resolution of systemic issues.

As a Support Engineer at GitLab, you'll troubleshoot complex customer issues involving the GitLab platform, collaborate with various teams to resolve bugs and improve documentation, and contribute to code and support tools. You'll also engage with customers directly through support tickets and participate in regular on-call rotations for emergency support.

The Support Engineer provides direct customer support by troubleshooting and managing incidents related to the company's SaaS platform. Responsibilities include diagnosing issues, writing SQL queries, collaborating with various teams, and ensuring high customer satisfaction through effective communication and problem resolution.