Top Technical Support Jobs in Ottawa

Provide Tier 3 technical support for security and networking products: troubleshoot complex hardware/software and routing issues, reproduce problems in lab, manage escalations with engineering, produce technical documentation, perform on-site support and occasional travel, and contribute to product readiness, knowledge base, and process improvements.

Manage customer communication and expectations while providing technical support through troubleshooting and debugging. Act as a liaison with various teams, handle escalations, and participate in on-call rotations.

The Director of Technical Support will lead a global support team, manage technical support functions, optimize AI workflows, and enhance cross-functional collaboration.

The Technical Support Specialist will manage support tickets, troubleshoot technical issues, and assist users with Thunderbird products while identifying improvements in support processes.

Provide technical support to customers, troubleshoot issues, develop internal tools, and improve product documentation while collaborating with engineering teams.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

As a Search Engineer in Technical Support, you'll resolve technical issues, assist customers with Lucidworks products, and document solutions while collaborating with internal teams.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

The Technical Support Specialist will assist customers via chat, phone, and email, resolving technical issues and providing product support while maintaining high customer satisfaction.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Provide technical support for Blue Planet software, troubleshoot issues, collaborate with cross-functional teams, and maintain customer satisfaction.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Lead the AMER support team, manage escalations and performance, ensure SLA compliance, and communicate with customers during incidents while mentoring team members and driving process improvements.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.