Top IT Jobs in Ottawa

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Own IT internal audit projects and portions of the SOX program, including ITGC and ITAC testing, risk assessment, controls evaluation, remediation, and audit reporting. Partner with audit, finance, engineering, process owners, external auditors, and co-sourcing partners. Help establish an AI audit methodology and implement AI-enabled audit efficiencies while maintaining quality, independence, and reliability.

Leads the organization’s technology function, including strategy, roadmap development, governance, cybersecurity, data and application management, service delivery, vendor oversight, budgeting, continuity planning, and staff leadership. The role manages outsourced IT providers, coordinates modernization and cross-functional initiatives, ensures operational performance and risk controls, and advises executives on technology investments, priorities, and risks.

Leads IT project planning, business case development, risk analysis, and cross-functional project execution. Manages teams delivering application development, maintenance, and support initiatives. Designs technology solutions using business process analysis, workflow analysis, data modeling, and software development methodologies. Advises stakeholders on technical options, oversees technology selection and implementation, manages vendors and licensing, and ensures projects align with university priorities.

Provides inside sales, procurement, and operational support for IT solutions. Responsibilities include preparing quotations, processing customer and vendor purchase orders, coordinating with manufacturers and distributors, maintaining CRM and ERP records, supporting pricing and rebate programs, and assisting with invoicing, returns, credits, warranties, and reporting. The role also delivers customer and vendor support while developing foundational knowledge of IT products, sales operations, and vendor engagement.

Supports IT network and telecommunications operations by analyzing, maintaining, and troubleshooting LAN/WAN infrastructure, network hardware, telecommunications systems, and transmission equipment. Performs routine technical tasks, resolves identifiable network problems, supports limited-scope projects, follows established procedures, and develops competency under direct supervision.

Manages IT infrastructure projects and programs while supporting organizational growth and customer-focused operations. The posting provides limited role-specific responsibilities but requires U.S. work authorization, successful background screening, and a drug test.

Plans and manages IT project delivery within scope, schedule, budget, and corporate standards. Responsibilities include developing project charters, business cases, plans, budgets, and communications; coordinating resources and stakeholders; managing risks, issues, changes, training, contracts, and project reporting; ensuring architecture and security alignment; and closing projects according to standards. The role supports waterfall and agile methodologies and may provide Scrum Master or technical expertise.

Own corporate IT operations while automating identity and access lifecycles, SaaS administration, endpoint security, compliance evidence generation, and IT support. The role includes Okta and SCIM provisioning, MDM management, OS patching, encryption baselines, license reclamation, audit readiness, runbook standardization, and Tier 1/2 support. The engineer will use Python, Bash, APIs, and AI coding tools to replace manual processes with policy-driven workflows and advise Finance and HR on tool administration.

Leads IT risk advisory consulting engagements, including IT general controls, SOX compliance, ERP and application control reviews, and cybersecurity risk assessments. Evaluates control design and effectiveness, analyzes system data and logs, develops risk-control matrices and testing strategies, manages project plans and budgets, reviews consultant work, and communicates findings and recommendations to clients and executives. Builds client relationships, mentors staff, and stays current on emerging technology risks and regulatory frameworks.

Lead IT risk assessments, evaluate and document inherent and residual risks, partner with stakeholders to develop and monitor risk response plans, support enterprise IT risk and cyber security initiatives, maintain risk management procedures and best practices, and communicate risks across ITS and business units.

Leads IT audit planning, execution, and reporting across SOC 1, SOC 2, financial statement, ITGC, and SOX programs. Identifies control gaps, manages remediation, advances IPO readiness, and develops AI-enabled audit workflows. The role coordinates with Engineering, Finance, Legal, and People teams, manages external auditors, and mentors direct reports while improving compliance efficiency and stakeholder outcomes.

Provides frontline IT support for approximately 100 employees across hybrid Bay Area offices. Responsibilities include service desk intake and troubleshooting, Windows and mobile endpoint support, Microsoft 365 administration, onboarding and offboarding, identity and access management, asset inventory, hardware lifecycle coordination, documentation, root-cause analysis, and occasional on-call support. The role also provides onsite hardware, conference room, and AV assistance while supporting security awareness and process improvements.

Hands-on IT Systems Administrator responsible for automating internal workflows, managing end-user hardware and software, supporting Oracle Simphony POS systems, maintaining networks and VPNs across restaurant locations, administering user access, and developing documentation and SOPs. The role also supports data accuracy, reporting, dashboards, and occasional troubleshooting during evenings and weekends. Regular travel to locations across the Greater Toronto Area is required.

Coordinate IT and communications systems projects supporting Canada’s future naval fleet. Responsibilities include planning, cost and schedule tracking, risk management, stakeholder engagement, requirements documentation, technical work-package development, change submissions, design-document review, and compliance with system development lifecycle processes. The role requires collaboration with technical and business stakeholders in a regulated defense environment and eligibility for a Secret government security clearance.

Performs IT risk advisory engagements, including IT General Controls assessments, SOX compliance testing, cybersecurity risk assessments, control design and operating effectiveness testing, remediation roadmaps, and data analysis. Develops process flows and risk-control matrices, coordinates project deliverables, supervises junior staff, communicates with clients and executives, and recommends improvements for operational and financial deficiencies.

Own end-to-end IT for a multi-site startup, including employee support, onboarding and offboarding, device management, identity and access, office infrastructure, vendors, AI tooling governance, security operations, and CMMC/NIST compliance. Develop security policies, incident response playbooks, audit readiness, scalable IT processes, budgets, and strategic roadmaps while advising leadership and supporting defense-related requirements.

Leads end-to-end WMS and LMS implementation projects across warehouse sites, covering requirements, design, configuration, integrations, testing, launch, documentation, training, troubleshooting, and production support. Manages vendors, clients, budgets, risks, schedules, communications, and project closure. Develops WMS customizations and business requirements, coordinates cross-functional teams, mentors junior staff, and ensures successful, on-time deployments.

Drive business development across Canadian federal defense markets, including the Army, Navy, Air Force, and CANSOF. Identify and qualify opportunities, build client and systems-integrator relationships, develop pursuit strategies, support capture and proposal activities, manage pipelines and CRM records, represent the company at defense events, and report on forecasts, KPIs, and opportunity progress.

Supports the VP of Sales as an operational partner by coordinating priorities, calendars, projects, deliverables, reporting, partner activities, and cross-functional initiatives. Maintains NetSuite dashboards, CRM audits, project documentation, executive communications, and sales processes. Supports sales presentations, representative onboarding, training materials, pricing guidance, and consistent process adoption while aligning sales, marketing, finance, operations, and customer success teams.

Manage corporate IT operations and the information security program across macOS, Google Workspace, SaaS platforms, and cloud services. Administer devices, accounts, access controls, monitoring, endpoint protection, and data security. Investigate suspicious activity, lead incident response, manage onboarding and offboarding, provide IT support, oversee assets and vendors, and maintain security policies, training, backups, and business continuity.

Designs and implements secure, scalable cloud solutions primarily on Azure and AWS. Responsibilities include creating architectures and technical documentation, automating infrastructure with Terraform and CI/CD, supporting integrations, identity, networking, monitoring, security, compliance, governance, and cost optimization. The role collaborates with engineering, security, data, architecture, vendors, and business teams to deliver resilient, production-ready services and reusable cloud patterns for Canadian operations.

Designs, implements, automates, documents, and supports secure, scalable cloud solutions across AWS and Azure. Translates business and engineering requirements into architectures, IaC patterns, CI/CD pipelines, integrations, and production-ready services. Collaborates with engineering, security, data, architecture, vendors, and business teams while ensuring compliance, governance, resilience, observability, and cost efficiency. Provides technical input for roadmaps and pre-sales and leverages Microsoft 365, Copilot, and Power Platform for workflow automation.

Leads complex technology, data, analytics, and business transformation programs across the enterprise portfolio. Oversees governance, prioritization, planning, budgets, risks, resources, vendors, executive reporting, and delivery outcomes. Provides PMO leadership, mentors project managers, coordinates cross-functional teams, and integrates change management, communications, training, business readiness, adoption, and benefits realization activities.