Top IT Jobs in Ottawa

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

The Quality Assurance Analyst plans, designs, executes, and documents software testing for a Salesforce CRM project. Responsibilities include functional, regression, integration, API, performance, data migration, security, and user acceptance testing; defect management; risk analysis; production support; test strategy development; and coordination with technical and business stakeholders. The role also supports post-implementation reviews, data security, change control, and continuous improvement of QA processes.

Leads IT business management across technology financial management, FinOps, budgeting, forecasting, investment governance, business cases, vendor relationships, procurement, sourcing, contracts, and portfolio oversight. Partners with Finance, Procurement, Legal, PMO, and technology stakeholders to optimize spending, manage suppliers, support RFPs, and secure executive approval for technology investments.

Leads IT business management across technology finance, FinOps, budgeting, forecasting, investment governance, business cases, vendor management, sourcing, procurement, and portfolio oversight. Partners with Finance, Procurement, Legal, PMO, IT, and executives to optimize technology spending, manage contracts, evaluate investments, support RFI/RFP/RFQ processes, and align technology investments with corporate priorities.

Lead Giatec's IT operations, oversee day-to-day support, administer endpoints and cloud identity, implement AI-driven automation, design disaster recovery and security programs, run enterprise IT projects, manage vendors and budgets, and mentor the IT team to scale processes.

Own IT internal audit projects and portions of the SOX program, including ITGC and ITAC testing, risk assessment, controls evaluation, remediation, and audit reporting. Partner with audit, finance, engineering, process owners, external auditors, and co-sourcing partners. Help establish an AI audit methodology and implement AI-enabled audit efficiencies while maintaining quality, independence, and reliability.

Leads the organization’s technology function, including strategy, roadmap development, governance, cybersecurity, data and application management, service delivery, vendor oversight, budgeting, continuity planning, and staff leadership. The role manages outsourced IT providers, coordinates modernization and cross-functional initiatives, ensures operational performance and risk controls, and advises executives on technology investments, priorities, and risks.

Provides senior-level Section 508 accessibility expertise for government IT programs. Advises on policy, procurement, software development, document compliance, testing, remediation, and lifecycle processes. Evaluates and validates accessible Microsoft Office and PDF content, creates remediation reports and compliant documents, tracks requests in ServiceNow, trains personnel, and guides accessibility specialists. Requires DHS Trusted Tester certification and proficiency with accessibility testing and remediation tools.

Provides expert-level systems engineering and cloud architecture support for Azure modernization initiatives. Designs cloud-native architectures, automation, IaC, DevSecOps and CI/CD pipelines; manages cloud operations, security, resiliency and costs. Leads business process and requirements analysis, legacy-system modernization, Agile coaching, IV&V, testing and strategic technical planning. Advises senior leaders and guides cross-functional teams through complex technology adoption and continuous improvement.

Develop and maintain ETL processes, SQL Server databases, SSAS data models, SSRS reports, and Power BI dashboards. Build unified data models across ERP systems, improve BI performance, establish development standards, and translate cross-functional business requirements into scalable data and integration solutions. The role also supports modernization of Sofina’s data environment and strategic reporting for finance, sales, supply chain, and other stakeholders.

Own internal IT operations, including employee onboarding and offboarding, device configuration, troubleshooting, SaaS and identity administration, hardware inventory, office technology, endpoint compliance, access reviews, and SOC 2 support. Build automations for SaaS provisioning, hardware lifecycle management, and IT workflows while improving documentation, security practices, and employee productivity.

Provides inside sales, procurement, and operational support for IT solutions. Responsibilities include preparing quotations, processing customer and vendor purchase orders, coordinating with manufacturers and distributors, maintaining CRM and ERP records, supporting pricing and rebate programs, and assisting with invoicing, returns, credits, warranties, and reporting. The role also delivers customer and vendor support while developing foundational knowledge of IT products, sales operations, and vendor engagement.

Supports IT network and telecommunications operations by analyzing, maintaining, and troubleshooting LAN/WAN infrastructure, network hardware, telecommunications systems, and transmission equipment. Performs routine technical tasks, resolves identifiable network problems, supports limited-scope projects, follows established procedures, and develops competency under direct supervision.

Own corporate IT operations while automating identity and access lifecycles, SaaS administration, endpoint security, compliance evidence generation, and IT support. The role includes Okta and SCIM provisioning, MDM management, OS patching, encryption baselines, license reclamation, audit readiness, runbook standardization, and Tier 1/2 support. The engineer will use Python, Bash, APIs, and AI coding tools to replace manual processes with policy-driven workflows and advise Finance and HR on tool administration.

Leads IT risk advisory consulting engagements, including IT general controls, SOX compliance, ERP and application control reviews, and cybersecurity risk assessments. Evaluates control design and effectiveness, analyzes system data and logs, develops risk-control matrices and testing strategies, manages project plans and budgets, reviews consultant work, and communicates findings and recommendations to clients and executives. Builds client relationships, mentors staff, and stays current on emerging technology risks and regulatory frameworks.

Lead IT risk assessments, evaluate and document inherent and residual risks, partner with stakeholders to develop and monitor risk response plans, support enterprise IT risk and cyber security initiatives, maintain risk management procedures and best practices, and communicate risks across ITS and business units.

Provides frontline IT support for approximately 100 employees across hybrid Bay Area offices. Responsibilities include service desk intake and troubleshooting, Windows and mobile endpoint support, Microsoft 365 administration, onboarding and offboarding, identity and access management, asset inventory, hardware lifecycle coordination, documentation, root-cause analysis, and occasional on-call support. The role also provides onsite hardware, conference room, and AV assistance while supporting security awareness and process improvements.

Hands-on IT Systems Administrator responsible for automating internal workflows, managing end-user hardware and software, supporting Oracle Simphony POS systems, maintaining networks and VPNs across restaurant locations, administering user access, and developing documentation and SOPs. The role also supports data accuracy, reporting, dashboards, and occasional troubleshooting during evenings and weekends. Regular travel to locations across the Greater Toronto Area is required.

Coordinate IT and communications systems projects supporting Canada’s future naval fleet. Responsibilities include planning, cost and schedule tracking, risk management, stakeholder engagement, requirements documentation, technical work-package development, change submissions, design-document review, and compliance with system development lifecycle processes. The role requires collaboration with technical and business stakeholders in a regulated defense environment and eligibility for a Secret government security clearance.

Performs IT risk advisory engagements, including IT General Controls assessments, SOX compliance testing, cybersecurity risk assessments, control design and operating effectiveness testing, remediation roadmaps, and data analysis. Develops process flows and risk-control matrices, coordinates project deliverables, supervises junior staff, communicates with clients and executives, and recommends improvements for operational and financial deficiencies.

Own end-to-end IT for a multi-site startup, including employee support, onboarding and offboarding, device management, identity and access, office infrastructure, vendors, AI tooling governance, security operations, and CMMC/NIST compliance. Develop security policies, incident response playbooks, audit readiness, scalable IT processes, budgets, and strategic roadmaps while advising leadership and supporting defense-related requirements.

Leads end-to-end WMS and LMS implementation projects across warehouse sites, covering requirements, design, configuration, integrations, testing, launch, documentation, training, troubleshooting, and production support. Manages vendors, clients, budgets, risks, schedules, communications, and project closure. Develops WMS customizations and business requirements, coordinates cross-functional teams, mentors junior staff, and ensures successful, on-time deployments.

Drive business development across Canadian federal defense markets, including the Army, Navy, Air Force, and CANSOF. Identify and qualify opportunities, build client and systems-integrator relationships, develop pursuit strategies, support capture and proposal activities, manage pipelines and CRM records, represent the company at defense events, and report on forecasts, KPIs, and opportunity progress.

Supports the VP of Sales as an operational partner by coordinating priorities, calendars, projects, deliverables, reporting, partner activities, and cross-functional initiatives. Maintains NetSuite dashboards, CRM audits, project documentation, executive communications, and sales processes. Supports sales presentations, representative onboarding, training materials, pricing guidance, and consistent process adoption while aligning sales, marketing, finance, operations, and customer success teams.