Top IT Jobs in Ottawa

Provide Level 1–2 global IT support and manage endpoint lifecycle, identity and access, and workplace SaaS. Troubleshoot macOS/Windows, support MDM/endpoint security, run onboarding/offboarding, use ITSM tools, document processes, and collaborate with security and HR to maintain secure, compliant employee technology experiences.

Lead product vision, roadmap, and outcomes for Hit It Rich Slots. Drive monetization and live-ops strategy, coordinate cross-functional teams and partners, define analytics standards, and own long-term player engagement, retention, and revenue growth.

Perform IT audits and compliance assessments against frameworks (ISO 27001, PCI-DSS, SOC 2, CIS Controls), document findings, manage risk registers, advise on remediation, support investigations, and present results to management and committees.

Lead IT operations across retail, distribution and corporate sites to ensure reliable, secure infrastructure and service delivery. Oversee network stability, POS and in-store systems, cybersecurity (PCI-DSS), vulnerability and patch management, incident response, vendor performance, budgets, and cloud migration initiatives. Drive ITSM practices, business continuity, and continuous improvement while managing and developing high-performing teams.

Deploy, manage, and optimize Kubernetes clusters across on-prem and cloud environments. Implement CI/CD, automate infrastructure with Terraform/Ansible, monitor and troubleshoot containerized applications, ensure security/compliance, perform audits and documentation, and collaborate with development teams to build scalable systems.

The Lead Analyst manages IT operations, oversees a team, ensures data security, and plans IT strategies and resources to support efficient network services.

Design, develop, and execute manual and automated test cases and strategies. Integrate automated tests into CI/CD pipelines, perform API and performance testing, log and track defects, verify fixes, document testing artifacts, and contribute to continuous improvement of QA standards and processes while working with development and project teams.

Lead end-to-end reliability, security, performance, and cost of hybrid cloud and on‑prem infrastructure, networks, and datacenter operations. Establish ITIL-aligned service management, KPIs/SLAs, incident and change governance, disaster recovery, vendor and budget management, and continuous improvement via automation, observability, and standardized build patterns to support mission-critical satellite and corporate services.

Lead IT support operations, ensuring high-quality technical support, vendor management, and IT processes for a remote workforce while improving contributor experience.

Administer and maintain core collaboration SaaS (Slack, Notion, DocuSign), handle support requests and incidents, monitor system health and costs, drive automation and continuous improvement (e.g., Workato/AI workflows), collaborate with business teams and vendors, and support implementations, testing, and governance to ensure secure, scalable tooling for the company.

As an IT Systems Engineer, you'll manage user and device lifecycles, enhance endpoint security, and automate IT workflows, ensuring compliance and improving reliability in a remote tech environment.

This is a spontaneous application opportunity where candidates submit their CV and motivation for potential job matches.

Lead Information Security, IT Operations, and Compliance for a remote-first healthcare SaaS. Execute multi-jurisdictional privacy programs (HIPAA, GDPR, PIPEDA, Quebec Law 25, PHIPA), negotiate BAAs/DPAs, mature SOC 2/ISO 27001 readiness, run incident response, manage IAM and endpoint/device standards, rationalize SaaS vendors, and mentor the IT Operations team while partnering cross-functionally to embed privacy-by-design.

Provide first-line IT support for a remote SaaS company: triage helpdesk tickets via Slack and Jira Service Management, manage onboarding/offboarding, track hardware and licenses, coordinate device logistics, maintain IT documentation, and assist the Senior IT Manager on identity, SSO, MDM, and SOC 2-related projects.

Provide remote technical support, troubleshoot issues, design security solutions, manage cloud and virtualization environments, and communicate with clients. Requires strong IT skills and customer service.

Lead and supervise the Canadian Service Desk team, manage day-to-day operations and escalations, ensure ITIL-based incident/request/change processes, monitor SLAs and metrics, drive process improvement, provide Tier 2 application support, coordinate with Infrastructure/Application Support/vendors, and maintain service desk tools and documentation.

The role involves building and supporting infrastructure, improving developer tooling, and managing networking and security while gaining experience in DevSecOps practices.

Manage global accounting and financial planning IT projects and programs: lead cross-functional and vendor teams, prioritize requirements, create schedules, track risks and milestones, drive technical builds, integrations, testing, and delivery using Agile/Waterfall/hybrid methodologies.

Provide hands-on administration and maintenance of client endpoints, servers, Microsoft 365/Entra ID and Intune. Lead patching, backup/recovery, virtualization, AD/Group Policy, and PSA/RMM ticketing. Support incident response tasks including reimaging, restores, and endpoint tooling; produce documentation and serve as client technical contact while participating in on-call rotations.

Manage end-to-end delivery of AI-enabled tools, system integrations, and internal technology initiatives for Brand Advocacy Solutions. Lead multiple projects, coordinate stakeholders, oversee testing, rollout, training, and adoption, and maintain project plans, risks, and status reporting to ensure solutions meet business needs.

Provide hands-on helpdesk support, triage and resolve tickets, manage onboarding/offboarding, provision hardware (Autopilot), administer Active Directory/Entra ID and Exchange Online, maintain Windows/Office 365 and some Mac/Linux systems, document IT processes, and support compliance and cybersecurity needs.

Serve as IT Business Analyst liaising between stakeholders and IT to gather and document requirements, design compliant solutions, support implementations, and provide reporting/dashboard and project timeline management across multiple applications.

The Senior Manager of IT Third-Party Risk Management oversees the third-party risk program, enhances governance, streamlines processes, and collaborates with cross-functional teams to manage risks effectively across vendors.

Lead development and implementation of preventive and predictive maintenance for onshore mechanical equipment, use CMMS to plan and monitor maintenance, analyze reliability data, perform RCA, support operations and maintenance teams, ensure safety and compliance, and recommend improvements to reduce downtime and costs.

Design, build, and operate AWS-native AI/ML systems: RAG pipelines, fine-tuned LLMs, and microservices. Implement IaC (Terraform), CI/CD, policy guardrails, and production deployments integrating Bedrock/SageMaker, LangChain, and telemetry for secure, scalable enterprise use.