Lead IT support operations, ensuring high-quality technical support, vendor management, and IT processes for a remote workforce while improving contributor experience.

Top Skills: APIsDnsIt Administration ToolsSaas SolutionsVpns

Entertainment Partners

IT Support Operations Lead

Reposted 4 Days AgoSaved

In-Office or Remote

Ottawa, ON

Senior level

Digital Media • News + Entertainment • Software

Lead and supervise the Canadian Service Desk team, manage day-to-day operations and escalations, ensure ITIL-based incident/request/change processes, monitor SLAs and metrics, drive process improvement, provide Tier 2 application support, coordinate with Infrastructure/Application Support/vendors, and maintain service desk tools and documentation.

Top Skills: Cloud-Based ApplicationsCrm SystemsErp SystemsM365Monitoring ToolsRemote Support ToolsSaaSSelf-Service SolutionsService Desk AutomationService Desk ToolsTicketing Systems

Fidus Systems

Information Technology Support Generalist

17 Days AgoSaved

In-Office

Ottawa, ON

Mid level

Hardware • Software

Provide hands-on helpdesk support, triage and resolve tickets, manage onboarding/offboarding, provision hardware (Autopilot), administer Active Directory/Entra ID and Exchange Online, maintain Windows/Office 365 and some Mac/Linux systems, document IT processes, and support compliance and cybersecurity needs.

Top Skills: Active DirectoryAi ToolsCommand-Line AdministrationEntra IdExchange OnlineIt Ticketing SystemsLinuxmacOSOffice 365Red HatUbuntuWindowsWindows Autopilot

Ismira

Royal Caribbean - IT SUPPORT SPECIALIST

Reposted 24 Days AgoSaved

In-Office or Remote

Ottawa, ON

Junior

Agency • Professional Services • Travel

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.

Top Skills: Comptia A+Comptia N+LinuxmacOSNetwork CablingWindows

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