The IT Operations Lead will manage and enhance a support team focused on endpoint devices. Responsibilities include team management, operational processes, KPI tracking, and ensuring effective IT support for internal and public-facing initiatives.

The IT Support Tech provides technical support to end users, resolves issues, documents problems, and works under supervision with a focus on routine tasks.

As an IT Support Specialist, you'll provide technical support, manage onboarding, maintain documentation, and improve IT practices while communicating effectively with employees.