Top IT Support Jobs in Ottawa

Lead PolicyMe’s IT Support function by defining strategy, managing equipment and budgets, prioritizing initiatives, maintaining access controls and SOC 2 compliance, coordinating support SLAs and security releases, managing vendors, and measuring team performance. The role combines hands-on IT operations with strategic planning, cross-functional leadership, risk management, information security governance, and AI adoption in a remote-first startup.

Serves as the primary technical liaison for key customers, advising on Axon product deployment, adoption, troubleshooting, training, and issue resolution. Partners with Support, Engineering, Product, and implementation teams to address risks, communicate releases, manage KPIs and service requirements, and represent customer feedback. Requires strong IT infrastructure, networking, database, change management, customer relationship, and technical project experience, with regular onsite customer work and travel across Ontario.

Provides Level 2/3 production support for PingFederate and enterprise IAM environments. Administers SSO, federation connections, authentication policies, and integrations using SAML, OAuth, and OIDC. Troubleshoots authentication failures, tokens, certificates, and outages; performs upgrades, patches, monitoring, incident management, root cause analysis, and documentation. Collaborates with IAM, security, and infrastructure teams and participates in on-call support.

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Provides first-line IT support for fleet maintenance operations, including hardware and software troubleshooting, user account lifecycle management, Microsoft 365 administration, endpoint and mobile device management, IIS support, asset tracking, procurement assistance, documentation, and performance reporting. The role supports desktops, laptops, printers, iPhones, Zebra tablets, and enterprise systems while coordinating with vendors, stakeholders, and cross-functional teams.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.