Top IT Support Jobs in Ottawa

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Provides first-line IT support for fleet maintenance operations, including hardware and software troubleshooting, user account lifecycle management, Microsoft 365 administration, endpoint and mobile device management, IIS support, asset tracking, procurement assistance, documentation, and performance reporting. The role supports desktops, laptops, printers, iPhones, Zebra tablets, and enterprise systems while coordinating with vendors, stakeholders, and cross-functional teams.

Leads a globally distributed IT support team, overseeing employee technology enablement, hardware procurement, asset management, onboarding and offboarding, ticket resolution, escalations, and office A/V systems. The manager establishes service metrics, analyzes performance, uses employee feedback to drive continuous improvement, and partners with stakeholders to resolve recurring issues. The role requires people leadership, broad technical expertise, strong communication, and periodic after-hours or on-call support.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.

Manage Service Desk and endpoint services, lead support staff, ensure SLA-driven incident resolution, drive automation and continual improvement, enforce compliance (GxP, FDA, ISO 27001), manage vendors, and support infrastructure and security projects to improve user experience and operational readiness.