Top IT Support Jobs in Ottawa

As an IT Support Analyst at Apollo.io, you will be responsible for maintaining and providing technical assistance for hardware, software, and systems. This role involves diagnosing and resolving IT issues, managing user accounts, and proposing enhancements for IT operations.

Part of the global 24/7 IT System Operations support group responsible for L2/L3 support, administration of server and network devices, maintenance of security systems, and providing support for various services. Requires basic knowledge of routing and firewalling, experience with specific technologies, excellent communication skills, and the ability to work in a multicultural environment. Minimum 4 years of experience.

The Technical Support Engineer I at Pax8 provides technical support and escalation assistance to partners on various products and technologies. Responsibilities include managing cases, resolving technical issues, collaborating with vendors, and maintaining product knowledge. Ideal candidates have strong communication skills, analytical abilities, and experience in the technical support field.

Provide day-to-day helpdesk support including all Level 1 escalations, problems & requests. Field incoming help requests, diagnose and resolve level one & two problems for users of the software and hardware, LAN and WAN, VPN, the Internet, etc. Proactively monitor and support components of the Cineplex Systems Infrastructure. Participate in projects and continuous improvement initiatives. Must be available for shift work, including evenings, weekends, and holidays.

Technical Support Engineer position at Tines, providing technical support and consultation to customers and internal colleagues. Responsibilities include troubleshooting technical issues, resolving customer queries, building relationships within the team, documenting processes, and contributing to product improvement and customer experience enhancement.

Cribl is seeking a Senior Technical Support Engineer to provide enterprise-level support to customers and partners. The role involves deep technical understanding of Cribl Stream and other products, troubleshooting customer issues, and documenting knowledge. Ideal candidates have BS degree in Computer Science, 5+ years of enterprise support experience, expertise in troubleshooting, and skills in Linux, AWS, Azure, and Networking.

The System Technology Specialist at Intelerad is responsible for resolving technical issues, mentoring team members, providing product expertise, and developing support tools. They act as the primary escalation point, manage system outages, participate in software requirements and design reviews, stay updated on product development, and contribute to knowledge sharing within the team. The role requires a degree in computer science or engineering, 5-7 years of client-facing technical support experience in the medical software field, expertise in Linux OS administration, SQL queries, networking troubleshooting, and scripting languages like PHP and Perl.

The Technical Support Representative 1 is responsible for providing technical expertise and assistance to computer users, resolving technical problems, and maintaining computer software products. They serve as the primary support liaison between the company and clients, respond to inquiries, assess and resolve technical issues, and maintain client tracking systems. This role requires strong communication, problem-solving, and customer service skills.

Provide system level post-sales support for CIENA's customer base, including testing, troubleshooting, and remote technical support for CIENA products. Communicate with internal teams on field issues, escalate incidents to senior engineers, and contribute to knowledgebase. Assist with complex network designs and supportability. Focus on customer needs and agility in problem-solving.

Specialist, Global Technical Support at Ciena responsible for providing technical support to customers, analyzing trends in customer cases, collaborating with different departments to improve product quality, and mentoring support engineers.

Support Engineer role with a focus on custom applications in sports and entertainment environment. Responsibilities include technical analysis, vendor management, customer service, incident response, and IT governance compliance. Requires Bachelor's degree in IT or related field.

The Senior Consultant, Global Product Support Engineering at Ciena will provide technical leadership in post-sales support for CIENA's Customer base, analyze trends in customer cases, support GCC readiness, and collaborate with various teams to drive product improvements and customer satisfaction.

Provide Level 1 Technical Support to customers in Latin America for March Networks products. Troubleshoot and resolve hardware and software issues, maintain customer relationships, and create knowledge base articles. Must have strong analytical and troubleshooting skills, customer service experience, and fluency in Spanish.