Top IT Support Jobs in Ottawa

Provide first- and second-line IT support for employees, manage access and SaaS tools, administer Windows and macOS device fleets, document solutions, and improve processes through automation and AI. The role supports onboarding, endpoint deployment, inventory, incident resolution, and knowledge management while collaborating with a bilingual French- and English-speaking team.

Supports IT service operations by reviewing, categorizing, prioritizing, and routing Freshservice tickets. Maintains queues, identifies aging or stalled requests, prepares reports on ticket volume and SLA performance, communicates with users, gathers missing information, provides status updates, and follows up on resolutions. The intern collaborates with IT Engineering, Enterprise Systems, IT Operations, and Workplace Technology teams while learning troubleshooting procedures, AI-enabled workflows, and support operations.

Provides 24/7 technical support for hotel systems, guest and meeting-room Wi-Fi, desktop hardware, software, applications, user access, and databases. Diagnoses and resolves support tickets, installs and maintains equipment, manages hardware and software inventories, documents procedures, supports e-waste disposal, and assists with IT projects, audits, process improvements, and system maintenance.

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Provides first-line IT support for fleet maintenance operations, including hardware and software troubleshooting, user account lifecycle management, Microsoft 365 administration, endpoint and mobile device management, IIS support, asset tracking, procurement assistance, documentation, and performance reporting. The role supports desktops, laptops, printers, iPhones, Zebra tablets, and enterprise systems while coordinating with vendors, stakeholders, and cross-functional teams.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.