The IT Desktop Support Contractor will diagnose and resolve hardware and software incidents, maintain high customer service levels, assist with administration of Office365, maintain Active Directory, manage devices using Intune and Autopilot, troubleshoot AV equipment, and support network security measures, all while effectively communicating with users and maintaining documentation.

The Applications & Technical Support Expert at FARO will provide technical support for complex customer issues, train customer service specialists, and assist with CAD interpretation and metrology. This role requires strong problem-solving skills and the ability to communicate effectively with customers regarding software and product issues.