Top IT Support Jobs in Ottawa

Provide second-level end-user computing support, diagnose and repair hardware/software/peripherals across Windows and Mac environments, install and upgrade software, manage ITSM tickets, train and advise users, document incidents and procedures, promote COE standards and data security, and support helpline during peak periods.

Provide second-level end-user computing support across Windows and Mac environments, install and repair hardware/software, troubleshoot networks and mobile devices, manage ITSM tickets, document incidents, train users, promote COE standards, and support helpline and campus IT technicians.

Provide Tier 1/2 IT support including onboarding/offboarding, hardware/software configuration and upgrades, maintain server/network/telephony infrastructure, manage licenses and asset tracking, generate documentation and knowledgebase articles, assist procurement, and expand AI (CoPilot) usage. Based in Delta with occasional Vancouver travel.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.

Lead and supervise the Canadian Service Desk team, manage day-to-day operations and escalations, ensure ITIL-based incident/request/change processes, monitor SLAs and metrics, drive process improvement, provide Tier 2 application support, coordinate with Infrastructure/Application Support/vendors, and maintain service desk tools and documentation.

Lead and integrate Finance, HR, and IT functions, ensuring financial health and supporting organizational growth through strategic management and scalable processes.

Support and troubleshoot enterprise billing platform across Salesforce, Zuora, AWS and Workday Financials. Monitor systems, resolve incidents and data discrepancies, participate in on-call rotations, collaborate with Engineering/Product/Finance, maintain runbooks, and improve monitoring and SOX-compliant operational controls.