Provide on-site desk-side IT support in Kanata: triage and resolve hardware, OS, network, and app issues; provision and maintain laptops; manage onboarding/offboarding and inventory; use ManageEngine and device management tools; escalate incidents; update knowledge base; support ISO/NIST/UK compliance; partner with Legal/Finance on vendor/licensing; assist Zero-Trust adoption and endpoint posture.

The IT Support Specialist provides first-level support for technical issues, manages inventory assets, and maintains user access via Active Directory and SaaS applications, ensuring effective onboarding for new users.