Top IT Support Jobs in Ottawa

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Provides second-level technical support for university end users and IT technicians. Installs, repairs, tests, and upgrades computers, peripherals, software, mobile devices, audiovisual equipment, and related systems across Windows and Mac environments. Diagnoses hardware, software, and network issues; manages ITSM tickets and documentation; advises on technology procurement and security; trains users and colleagues; supports VIP clients; and promotes campus technology standards.

Provide hands-on helpdesk support, triage and resolve tickets, manage onboarding/offboarding, provision hardware (Autopilot), administer Active Directory/Entra ID and Exchange Online, maintain Windows/Office 365 and some Mac/Linux systems, document IT processes, and support compliance and cybersecurity needs.

Leads a globally distributed IT support team, overseeing employee technology enablement, hardware procurement, asset management, onboarding and offboarding, ticket resolution, escalations, and office A/V systems. The manager establishes service metrics, analyzes performance, uses employee feedback to drive continuous improvement, and partners with stakeholders to resolve recurring issues. The role requires people leadership, broad technical expertise, strong communication, and periodic after-hours or on-call support.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.

Manage Service Desk and endpoint services, lead support staff, ensure SLA-driven incident resolution, drive automation and continual improvement, enforce compliance (GxP, FDA, ISO 27001), manage vendors, and support infrastructure and security projects to improve user experience and operational readiness.